I placed a large catering order with Jersey Mike's through DoorDash totaling $479 and scheduled it two days in advance. Unfortunately, the order arrived over 1.5 hours late, causing significant disruption to our schedule at a conference. The delay was not the fault of the DoorDash driver. The driver informed me they waited at the restaurant for over an hour because staff were prioritizing customers in line rather than preparing the pre-scheduled catering order. Given that this order was placed two days ahead of time, I expected it to be planned for and prepared accordingly. To make matters worse, two bowls were missing from the order, and only about half of the items were labeled, making distribution to our group difficult. For an order of this size and value, I expected much better execution and communication. The experience was disappointing and created unnecessary stress during an important work event. read more

I have to add another 5 star review to this place. Everytime I come in they are always welcoming and professional. The new manager Jared is well rounded and has plenty of experience and is a great addition to this store. Shoutout Tyler and trip as well for outstanding customer service. I wish I could give it 10 stars. Thanks boys! read more

Ordered 2 subs on line. As I walked in, I was treated like a homeless person. All 10 employees wanted to know why I was there and that's as far as it went. Then no one acknowledged me other than to nod. I'm happy to see they have an ample amount of employees, but the kids seemed more interested in making their own sandwiches rather than helping customers. Once my sandwiches were ready, an employee who was about 10 years of age, handed me my bag without any type of greeting or thank you or have a nice day. Nada. Hopefully once I sink my teeth in, the flavors will make up for the lack of customer service. Thank you for listening to my rant. Update: the sandwich was delish. I was starving and probably overreacted in my review about the lack of customer service. Also, my family picks up subs from here once a week and the employees are always friendly to them. read more

They prioritize to go orders over people in line. Almost always takes 20 min to get a sandwich in the store.

This location is in shambles today. They have 4 workers and it took over 20-25 minutes to get my food and it's not just. I still haven't paid for it. They also aren't communicating well. Not sure if they are new to JM's or what... but I may avoid this location for the time being. I hate leaving bad reviews... read more

I came in last week and had the best two sandwiches I've had in a long time (care and love was put into it) now coming back again!!! the vibes, attitude, and the atmosphere is always an A+. read more

This place is AMAZING!! Their portions are always so generous and the subs are PERFECT! I have a jersey mikes close to me, BUT I always go to this one because the staff and GM are SO FRIENDLY!! Their customer service is always TOP NOTCH! They genuinely ask about your life if you're open to conversation and are all super fun people!! The GM is a super cool guy aswell!! I will NEVER go to a different jersey mikes! I TOTALLY RECOMMEND GOING HERE!! read more

Restaurant was supposed to be open but decided to close the entire day and not serve and customers at all. Came here for my lunch break only to find out they were turning customers away at the door saying they weren't helping customers today read more

Jersey Mike's Subs - Fast Food Near Me - Houston, Texas

My girlfriend picks up sandwiches for us and she brought to my attention how all the staff is nice to her. Thank you! :)

This is my go to sandwich shop - it is always excellent! The inside is clean, the orders come correctly, the staff is very polite and kind, and the food is always great and tastes good quality. It is affordable and comes with a good amount. read more

I'm surprised at all the bad reviews. I've never had a bad experience. The food is always fresh, the workers are always courteous and really the best sub around. I've tried different options and each are good. The bread is fresh, the meats are always freshly sliced and salads are quality. I will continue to come back. read more

A taste of home with every bite. The team at this location are All-Stars! Courteous, professional and the shop is spotless!

Huge fan of jersey mikes always have been always will be. Today was one of those days where you arnt feeling to hot from the night before... let's cut to the chase absolutely insanely hungover.... anyways that being said you understand that this sandwhich is not just a sandwhich but a cure. I would like to say one bite into my Italian sandwich and my hangover vanished. Let me just say they are absolutely not afraid of running out of deli meat because the meat ratio was ratio ing. Not afraid of running out of mayo either because The mayonnaise to mayonnaise ratio was ratio ing. Love a place not afraid to use mayonnaise. Anyways I will be back. Ps the sandwhich did its job and actually cured my hangover read more

Copped a couple pieces from this joint earlier today. Got it delivered, courtesy of UberEats. First, the food is pretty tasty. Can't deny that. I love me a good old fashioned hogie. Always hits the spot. Price isn't too bad either, though it could be better. Seemed a little steep for the size of the item I got. Can't really speak to the ambience cause I ordered delivery. Either way, I'd still order again. read more

For the longest time, I'd been hoping for a dependable, fast sandwich shop in the Montrose/River Oaks area. Having worked near a Jersey's Mike's in the past, I was thrilled when this location opened up recently. The convenience is hard to beat. The team is extremely friendly and accomodating to special requests. I think they know me by now :) The website is super simple for placing orders. No shortage of meat on any of the sandwiches. Glad this spot is in the neighborhood. read more

jared is great. staff very friendly. food is fresh. very clean and nice place. will be back

The employee was rude as hell and literally claims that the store is closed at 2pm. When we expressed our frustration and that we were extremely hungry, became very aggressive and scary as the rest of the customers fled outside the door. Great food but awful service. Definitely will not return here. read more

I placed a delivery order a day ahead of time. The order was not delivered at the requested time . After contacting the shop and , being placed on hold for over 30 minutes I was told that I could not get a refund. The sandwiches were on the counter and more likely soggy, and they could not be remade due to a shortage of wheat bread. The sandwiches eventually were delivered approximately two hours late at which time my guest were gone.. read more

Just had an experience so bad it's funny. Placed an order online at 8:15pm. Get there at 8:45pm (they close at 9pm), the open sign is off, their doors locked and all the chairs are up. Guy inside pretends like he never received my order. Might as well just change the hours if you're gonna close up 45min early read more

Good quality sandwich that with lots of options to suit any taste. I ordered for delivery via 3rd party app and was happy with how the order was packaged. No issues with special instructions/order being followed. I ordered the ham with salami and provolone cold sandwich and felt like it had good quality ingredients and was a substantial amount of food - I think a mini version may be in order next time to have a lighter lunch; meat was packed full and falling out of the bread. All in all, will certainly come here again. read more

First time there, a good sub. Better than the sub guys. Plenty of meat on the roast beef sub. read more

I like the food and it's convenient and quick however this particular location sucks. The stuff is friendly (most of the employees), but sloppy and always make mistakes on my orders. They need a better manager present to emphasize the importance of getting the orders right and care for customers and not just sloppily threw ingredients together. Quality should always come first. I hope they fix their approach. read more

I truly like this place and come here regularly but boy, the efficiency of this place needs to improve. I decided to order ahead this time and beat the wait, but despite this i ended up waiting well over 30 min past their proposed pick up time for a single sandwich. I even sat there looking at it on their prep board, half made, waiting for some attention while the walk in customers were taken care of. Then they got the order wrong and put me to the back of the line to wait for it to be re-made. Honestly, it's a real tragedy as their sandwiches are good. read more

They have a really good menu. Food is fresh. Place is clean The Gray St. Location needs to hire a general manager who has leadership qualities. read more

Jersey Mike's Subs - #13 Sub & Chips #13 The Original Italian . Good sandwich. Clean Restaurant. Can't say much about the GM. Lacks skills. - Fast Food Near Me - Houston, Texas

The subs are good when the employees get the order right. Twice now - they get the orders wrong, but have a huge attitude when I correct them. Just a shame the customer service doesn't match up with quality of subs. read more

If you want a hot sandwich don't go here 30 minutes before closing, just found out they close the grill at 8:30 when they close at 9pm! Left very disappointed. read more

Worst Jersey Mike's location ever. I like the convenience of the West Gray location but I prefer the Kirby or the Yale locations much much better. Where do I start. The West gray location is just bad. From horrible service to homeless person peeing In front of the door. I'm not going there ever again. Tonight was the straw that broke the camel's back. The lady employee with the green hair has the worst attitude. Avoid her if you can. She give me the attitude every time I asked for something like adding a mayonnaise or Simply giving me a bag for my big order . On top of screwing up my order and giving me attitude to correct her mistake. There was a male employee who apologized for her behavior. Until they start hiring quality employees and cleaning up the area, I'm not going back. read more

Great sandwiches, quality Ingredients friendly staff very clean restaurant convenient. Highly recommend.

This location is terrible. If you don't want to be sexually harassed by one of the workers and your order wrong 98% of the time you order from door dash to avoid the worker, I'd suggest just to go to the Kirby location. read more

THE RUDEST cashier EVER! i walked in to check for my to go order. as they are sitting on a shelf right out front for customers to see if their order is available, i went to check the names. the greasy haired unshaven man working as cashier rudely moved them in a manner so that i could not see the names! cant even contemplate what the problem was. guess he was having a bad day as the line was long but isnt that just further reason for me to be able to check for my own order? i spend too much on lunch daily to return for this rude behavior. ill drive to another jersey mikes where theres not a problem with customer pick up. read more

Service is a joke if you ate a black customer trying to get a refund for food that you did not receive. Never order food off the jersey Mikes app as you will never get your refund or have to go through cirlerles and jump hoops. As of now I haven't gotten my refund or food. But my credit card was charged. Now I have to talk to the Owner because the management is not trained on giving refunds. At least that was what I was told. read more

Hands down my favorite sub shop. I always get #7 and don't skip the oil and vinegar. They carry Miss Vicky's sea salt and vinegar which pair perfectly. read more

Okay. I am so happy this place is here! First, The staff is always so friendly when I'm in. I'm big on CS. I can't tell you how the last two years has been tough on the world...with COVID...you already know it. To walk into this place and have such amazing service with a smile and warm greeting makes life so much better! That may sound weird but whatever. I love going places where you feel like the people who work there are friends and family! Next, The food is always amazing too! Consistent every single time I'm in. The Tuna and the Turkey with provolone are my favs and the staff knows it! THANKS JM's crew! Ya the best! read more

I ordered online and didn't check my order when picking it up, so I guess that's my fault. However, the only thing it had was beef, cheese, and ham? I was really disappointed, anyways here's what I ordered and here's what I got. read more

Jersey Mike's Subs - ##9 Club Supreme - Fast Food Near Me - Houston, Texas

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I was really excited about Jersey Mike's opening in the neighborhood first time in the other day and I was very disappointed Need to train the chef a little more she was very uncoordinated making A cheesesteak hoagie and a tuna hoagie overloaded on oil several handfuls of lettuce cheese steak was undercooked and burnt in some places read more

Can't ever go wrong with Jersey Mikes. Club Sub is elite. Mikes Way is a must. Favorite sub place around here

Ordered a catering box with my free catering box the manager brought into my location. I showed up and it wasn't quite ready but the two ladies (Manager and blue haired girl) were fast and efficient to make it happen! I appreciate this locations ability to manage catering orders and regular customers at the same time. As a manager over a big retailer it's nice to see agility, composure, and great service! read more

My husband introduced me to this place, the phylli cheesesteak with rosemary bread is soooo gooooodddd!!! The workers are sooo nice & sweet and friendly. I would definitely recommend to someone who wants a deli sandwich read more

Me and my friend came in to buy subs for ourselves and one for a homeless guy. The homeless guy wasn't even there with us and the workers had such a bad attitude. It was literally nobody else in the store but me and my friend and the three workers and they were trying to rush us to order. we had never been to Jersey Mike's before so obviously it's gonna take a minute to look at the menu and decide on what we want. I had checked out and the worker didn't even offer me my receipt or say anything she just charged my card and walked away. There were no smiles on their faces through the whole interaction. While they were making the homeless guy sandwich he had came in and he wanted some chips so I bought that for him as well. The two workers were staring us down like we were in some western movie. I don't know why they had such bad attitudes it's not like they paid for the sandwich or chips or drink. fuck that place don't go there. The homeless guy had sat down to eat his meal and the workers would just not stop staring. I don't see what the big deal is he wasn't bothering a single person he was just eating and they just couldn't help but stare. Never going back here again bc of the staffs attitude. Also the subs were just OK. read more

Above Amazing staff. First time in, gluten allergy taken to the next level. I appreciate you guys and the food was perfect.