Staff at this location is very friendly. They are as quick as possible - but there is ALWAYS a line of folks and a lot of online orders too. That's just a testament to their good food. Seating is first come first serve. You order at the counter then take your sandwich to a table. It is fast food / casual. We love their Club and Italian sandwiches. Sandwiches can be a bit pricey but what isn't these days. read more

Jersey Mike's Subs - Fast Food Near Me - Fall River, Massachusetts

Ordered the Italian through Uber eats since I have monthly credits to use. They used too much oil and vinegar and got the bread really soggy. read more

This is a big crazy. A cookie is bugger than this. I order here after and hate ordering on weekends because they either get it wrong or it's mini like today. Embarrassing. read more

Jersey Mike's Subs - Imagine getting a wrap and your cookie is bigger than it. This is a little nuts honestly.... - Fast Food Near Me - Fall River, Massachusetts

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Im definitely a fan! I'm always happy with the quality and the friendly service at this location. Everything is freshly sliced and the bread is fresh. I see in other reviews that the customer service is agreed upon my other patrons! The giant sandwich is true to name. "GIANT" The prices are reasonable. Easy parking, Fast service, pleasant customer service. What more can you ask for! read more

Every single time I order I actually have to tell them to pay attention to my selected toppings and they still send it to me like this. What a WASTE terrible employees that pay ZERO attention. Sick of this garbage. read more

Jersey Mike's Subs - My order - Fast Food Near Me - Fall River, Massachusetts

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Food was fresh, service was fast, Veterans discount appreciated. Sandwiches were made neatly and to our liking! The cashier Was courteous.

I came in at 2:00 on a Sunday afternoon and there was a huge line. The staff flew through the line with a smile and got everything right. The food is always on point and worth the wait. read more

This Jersey Mike's needs to do better with reading the mobile orders and their customer service. We ordered three grinders through the mobile app. One of them was a mini vegetable sandwich, one steak and cheese, and one BLT with no mayo. We got it home and the mini was actually a regular. They put mayonnaise all over the BLT. So we called back, they said that we had to bring the food back to prove to them that it was made incorrectly. So whatever because we were not going to eat it anyways, but I'm pretty sure it's a health code violation for them to ask for food to be brought back. We also let them know that all three of our sandwiches had extremely stale bread. They remade the BLT, but refused to do anything about the other two subs with the stale bread - which you could break a tooth on! To boot they were extremely rude. We asked to speak to a manager, but apparently they let a bunch of teenagers work at night with no manager on duty. read more

JENAI THE PEOPLES SUPERSTAR... I came here yesterday and she ran things so smooth. She was able to memorize my order for only communicating it once I was so impressed with a holiday hunger rush. She was also able to assist other team members ringing up my order and she continued this amazing trend throughout customers behind me as well. read more

Sandwiches here are always great! Service super helpful and friendly. The place itself is typical sandwich shop but alway keeping it clean.

PROBLEM: After an apparent misunderstanding regarding an order, my wife returned 5" of a 6" sandwich that was not what we had ordered. My wife had tried to make the best of it and gave the sandwich a try, but couldn't eat the sandwich with all the wrong add-ons. The "gentleman" she spoke with kept asking, "Where's the rest of the sandwich? Why didn't you bring it back right away?" He kept treating my 74 year-old wife like a scam artist or criminal. Yup, for the 1" of missing sandwich. When my wife asked to talk to the manager, he said he was the manager. After a bit more dysfunctional exchange, he finally replaced the sandwich. But not without behaving in a disrespectful manner. SOLUTION: We normally spend about $20 a week at Jersey Mike's. No more. So, this "manager" just cost Jersey Mike's $1,000/year retail. There are consequences for behaving in a rude and disrespectful manner. read more

Husband and I ordered and paid for a Giant Big Kahuna. Order came up, small size. Had to wait while the other half of our sandwich was made. By the time we got the other half of our sandwich the first sandwich was soggy and falling apart. Def need to step up their game! read more

Trash service hire people who know what they are doing my god don't hire employees who complain about a sub order then do a shit job making the order and expect me to be happy with it miserable people workin there read more

super expensive and no meatball or chicken parm jersey sub shop has both chain restaurant if you like steak only and pay 17$ for a large sub your spot if you go too this place then you have no good sub shop in area read more

Every time I go, my to go order isn't ready on time and every sandwich is wrong. Terrible staff unfortunately

I'd like to lead by explaining that this one-star review has nothing (NOTHING) to do with the staff. The staff here is REALLY nice. They were polite, funny, helpful, kind, and the sort of people you wish you encountered working at any restaurant. My issue with Jersey Mikes is really just a series of systemic problems. I'm guessing it's company-wide so I hate to pick on this one store, but c'est la vie. What it boils down to is that Jersey Mikes is essentially Subway except the quality is 50% greater, the sizes are 50% smaller, and the prices are almost double. If you're good at math you'll see that the price/size thing balance out, and ought not to result in a doubling of price, or you risk looking like an utter ripoff. For example - when I went to Jersey Mikes two days ago, I found the prices and sizes to be (roughly) as follows: $6.50 for a "mini" sub (3" wide, 4" long) $8.50 for a "regular" sub (3" wide, 6" long) $14.50 for a "large" sub (3" wide, 12" long) $3.00+ to add a tiny chip bag and small looking fountain drink I'm not sure if you can adequately picture in your minds eye the tinyness of these sandwiches. They're humorously small. They're small enough that when you see them, you wonder if the staff is confused about how to cut the bread properly... if you ordered them blind, you'd be angry when it showed up on your plate (if you had a plate, which you don't, because again this place is basically a Subway). The "mini" looks like something you'd give to a small child, and they'd still be hungry after eating it. The "regular' looks like 1/2 of a sub from an independent place. The "large" appears smaller than a Subway footlong. My first question upon viewing the menu was "Why are the hot subs only available in regular and large (aka $9 and $15, respectively) while the cold subs have mini as an option?" then the staff showed me the bread and I realized it probably wasn't worth the staffs time to try to fit, say, a half a meatball or 1/3 of a chicken tender on such a tiny roll. We ordered a "mini" cold sub, a "regular" hot sub, a single 22oz fountain drink and a single tiny bag of chips. It was $19.25... for about 10 inches of sandwich, one bag of chips and one small coke. My hot sub was a meatball; it seemed to have a single meatball in it, cut up and spread throughout - sloppy. My better half got an italian; it looked good, at least as far as the presentation and visual qualities of the meat went, but was miniscule in size. The bread, admittedly, seemed to be an improvement on what is usually found at chain sub shops, but it didn't make a big step toward justifying the pricing I've eaten a lot of subs in New Jersey. I don't know about Mike, but I know if I was trying to sell these tiny bastards down there (especially at these prices) I would get laughed at. This is marginally better Subway food, that's it. It's as good as the crummier of your handful local independent sub shops - this is New England after all. I don't understand your value proposition here. Sorry. You'll pardon us if we go LITERALLY ANYWHERE ELSE for our next subs... independent shop, chain, whatever. For that same $20 bill we can both eat a meal, rather than a kids meal and a snack, literally anywhere else. I hope that really hits home for you; if two adults go to Jersey Mikes, and each wants 1/2 of a normal sized sub, a tiny bag chips, and smallish coke, it's going to cost you about $30 after tax. That is INSANE. If an adult goes to Jersey Mikes looking for 3/4 of a normal sized sub, a tiny bag of chips, and a smallish coke, that's about $20. INSANE. LUDICROUS. Don't get me wrong, if this was an actual sit-down restaurant with table service MAYBE the pricing would be a little closer to on point... but even then, I'd think it misses the mark. This is a jazzed up Subway that costs a fortune; you walk in, you pick an overpriced sandwich or design your own at a little counter with lunch meats, and you pay and take it to a table wrapped up in paper and eat it over a plastic bag... oh, and you feel like you've been ripped off the whole way through. It's almost insulting. Jersey Mikes - If you feel like spending literally double for fast-food that is ever so slightly better than the many other options which are within walking distance... read more

Disgusting sandwich. We got our food to go and when I opened my tuna wrap at home (5 mins away) it is a soggy wet mess that is basically inedible. What a waste of money. read more

Jersey Mike's Subs - Fast Food Near Me - Fall River, Massachusetts

All of the Jersey Mikes I go to do an awesome job always! .. and with a smile :) When there phones were down they rushed to get me my gluten-free sandwich in record time. Thanks, JM for always providing service and quality. Very much appreciated! read more

I was so happy to see Jersey Mike's was opening here. Being in Bristol, the selection of fresh subs is very limited. Especially with D'Angelo's closing their Bristol location. It's basically Subway, which I hate and Ricotti's which is so so. I love this place. Everything is made to order and fresh. Which is key when ordering a steak and cheese sub. Unlike Subway that microwaves their steak (yuck!) Jersey Mike's makes it right on the flat top. And it is definitely one of the best steak and cheese subs you can get. I have been here a handful of times and never disappointed! Delicious and fresh! read more

I really have enjoyed their sandwiches, they add seasoning to most of them, and the quality of their meats and bread just taste so much better than other sandwich chain restaurants. Really like the Italian sandwich from there, and the turkey sandwich with dill pickles. read more

I was down on Jersey Mikes due to their previous entry in the Fall River area about 10 or so years ago. Gave it another try. While I find their pricing to still be expensive, I can say the quality has definitely gone up. The meats, veggies and bread are elevated. I actually look forward to a sandwich from here. read more

The food was good and the price was reasonable. BUT most importantly in my opinion after 20 years in the Restaurant business, the number one concern for our consumers is customer service. the team here (Jennifer, Dylan, Beth and Andrea) has been amazing every time. They're very genuine and courteous to ALL guests that have walked in while I've been here. Their knowledge makes it very easy for anyone who walks-in whether it's your first time or you've been here before. Great team!!! Thank you! read more

Normally like Jersey Mike although the 4th you seem to need one more person , busy enough . 6 people here and waited 15 min just to place the order . I was reluctant to order a mikes Philly , appear it will take another 15 min that's 30 min total , I wish Sonics was opened . Your help needs to be faster , just taking their sweet time. I 'll try another time , but if this is the service your giving . O, and fix your front door , it slams unreasonable loud. If I have to wait 30 min when your a little busy, never mind real busy . No thanks read more

Consistently great subs served by nice people and well worth the drive from RI.

We had some complications when we were paying for our sandwiches, as we ordered 4 sandwiches but we were charged for 3. Not necessarily a problem for us (dont worry, we paid for the fourth) but I think that better organization is necessary for me to rate this tasty spot 5 stars. Especially because one of our sandwiches was wrong (receiving steak instead of chicken). Regardless of the mistakes that I expected for it being a new busy sandwich shop, the food itself was flavorful and tasty! I highly recommend the Famous Philly, I dont think you can top that cheese steak especially if you hit it up with some mayonnaise! The bread was nice and fresh and my pal's Italian cold cut sandwich was good too! Very excited to do business here again! :-) read more

The staff is nice and the sandwiches are fresh. Excellent choose for a quick bite to eat.

Went to Jersey Mike's for the first time. They were preparing a large order so I stood there waiting. 5 minutes went by and no one said a word to me so I ended up walking out. I really would have liked to try them but I probably won't ever go back after that treatment read more

I come here all the time, never had a bad experience and the sandwiches are always good!! Also, last night your employee Beth was berated by a crazy woman who had an issue with her order and decided that any and every option she was given to fix the issue wasn't enough, so she continued to verbally abuse Beth (who I see all there all the time and she's the nicest person and cares so much!) while everyone around her waited for her to be done. It was handled EXACTLY how it should have been and that woman had absolutely no right to act the way she did. Every customer in line was in agreement after the woman left. There's no need to abuse service staff when they go above and beyond to try and help you. Go Beth! read more

I absolutely love their Big Kahuna steak sub. They feature gluten free sub bread and their own brand of sodas made with real sugar.

This location just opened. We ordered the #56 Big Kahuna Cheese Steak & #18 Chicken Parm. Upon unwrapping the subs I asked my husband WHY did he get 1/2 size subs ? Well...they weren't ! -their regular subs run very small compared to all other sub shops we go to and at a higher price. The chicken parmigiana was loaded... with sauce. I got 1/2 way through before I finally got a small bite piece of chicken. Then sauce... more sauce and finally one more bite of chicken. NEVER will I go here again. Seriously, it was like a bad joke there was so little chicken ! Bad enough it was small but 2 small bites of chicken ?! My husband said his #56 was tasty but for $8.65 it was half the size we normally get at D'Angelos for the same price. Seriously this place won't last long. Save your money, go to Market Basket right around corner and get yourself a whole size custom made tasty sub for $5.99 ! Actually, go anywhere but here. Huge disappointment read more

Well, I was always taught that if you have nothing good to say, don't say anything. I have to break that rule on this place ! They messed up my order , when told it was wrong it was like , "What's the big deal?" Found the sandwich finally corrected but appeared they just took the meat out of the small sub bread and out it into a larger bun. Certainly can use some customer service training and supervision! Suffice to say my first and last time here. I know it's a new place, and imagine they are trying to work out kinks, but com'on man! No excuse !! read more

First time they messed up my order completely. Today I wait 30 mins for a phone order meanwhile my order was was ready all the time just sitting there. Horrible customer service. Now I know why they were here in Fall River a few years back and didn't last long. read more

Ohhh I love this sandwich shop. The folks who work there are so nice and have always been helpful. I loved going in here Pre-COVID-19 as they had the best sweet tea. Now they don't make it. So sad. Help a southern girl out. Start making the sweet tea again and let Beth be the one to make it. That TN girl knows her stuff read more

Moving from western NY years ago I've had a hard time finding a sub I've liked. I've actually found it now. I've been her at least 10 times and have always had a good experience with the staff and the subs have always been good with quality ingredients. read more

Only my second time ordering from here. My #9 was prepared correctly. My wife's #17 was ordered with no peppers & add Let/Tom/Mayo. Got it loaded with peppers & no let/tom/mayo. Went in the trash. A lot of $ to spend. Beware!!! read more

First time here tonight! Didn't really know what to expect but was welcomed graciously by some of the night staff - wish I had caught their names. Delicious food, quick service with a smile, will definitely be back soon!! read more

Place is dirty inside, walked in with my girl friend for a quick bite after the gym (which is two stores down) could not find a clean seat. Three people were working, she ordered a steak and cheese ate a quarter of the sandwich to realize there were multiple pieces of hair in her sand which. Bob was cleaning the deli machine with the SAME rag used to wipe the counters. We were so disgusted we up and left until we got home and called to file a complaint. Jen the manager with the neck tattoo was nice enough to refund our money. Too bad brand new plaza has establishments so poorly run like that one.... read more

I love their subs but good luck ordering online. Me and my boyfriend just tried to place an order and they took the money out of our accounts but said there was an "error" and we will be refunded in 5-7 days. Then tried to call the store and of course, the number doesn't work. Will not be coming to this store. Save yourself the trouble of ordering online and just walk in if you're going to order. read more

Really don't get the hype about this place. Got a turkey sandwich with a thin layer of turkey and lettuce and tomato. 10 bucks for all bread small sandwich. Very disappointed. Will not return. read more

First, I am a long time fan of the Raynham, MA location. I was thrilled to see that the Fall River location had opened up in the new Market Basket Plaza. Groceries, Starbucks and a great sub in the same plaza, love it! I'm giving this location a 5 start because while the employees are noticeably inexperienced, they are eager to get it right, enthusiastic and the owners were at the location the day I went actively training and moving the lunch line forward. The fact that they had a lot of employees working meant the slowness of each employee didn't impact the time it took to get a sub. The average Jersey Mikes only has 2-3 employees on at a time, but this location had at least 6 that I saw with 1/2 in training mode. Good luck guys, I hope you make this new location a huge success, also, my sub was delicious! I typically get the #8 giant and it lasts me 2 meals, the bread is hearty enough that you can eat the 2nd 1/2 the next day without it being soggy. Yum. read more