This location was owned by another owner some years ago. It was great. Now I have walked in and had to leave because if you want a bowl, salad, the lettuce is sometimes brown. If you order either a bowl or sandwich it is dry af. Put more of the red wine vinegar on your sandwiches and salads! You are losing customers because lately it seems there is no oversight of young workers. read more

I am a frequent customer at this jersey mikes and I absolutely love the service I receive here they make my sandwiches w/ care even though I'm a little picky they get me in n out with smile on my face every Tuesday and Thursday I tell everyone I know about the $10 dollar giant sub deal read more

Jersey Mike's Subs - #64 Grilled Portabella Mushroom & Swiss - Sandwiches Near Me - Aurora, Illinois

Hardest working group of people! Was just there. No matter how busy they are happy to see ya. Let's be honest there's tons of places to grab a sandwich but they are not as friendly and it's certainly not going to be as clean. I love the way they know the regulars names. Awesome people. read more

Jersey Mike's Subs - Service dog training so I can order subs independently!!!! - Sandwiches Near Me - Aurora, Illinois

Of all the sandwich shops in all the world...I don't think I have ever eaten at a Jersey Mike's! Odd since they're fairly plentiful. But it was a good option since one in our group was gluten free, and they have choices. I got the tip to try the cheesesteak with chipotle mayo....YUM!! So tasty! This may become my sandwich of choice from now on. read more

I order from this location once a week and eat in once a week. Two weeks ago on a Saturday, I ordered the #9 sandwich and it was delivered within a half hour of ordering by Door Dash. However, when I went out to get my package, the bag had been torn open because the pop fell out and the sandwich wrapping was also torn. I called Door Dash but they said they would have to tell Jersey Mike's about it. Jersey Mike's said that they would refer it to the store manager since each location is individually owned. The store never answers the phone so I visited but they said the manager was not in. I went home and wrote a letter and sent pictures with a copy of my receipt and the manager has never responded after 2 weeks! I have gone one step higher on the Jersey Mike's ladder to see if I can get a refund but still have had no reply and/or refund. I don't think that they care about my business. read more

The amount of food for the cost isn't worth it. The quality of food isn't even that good either. I paid $10 for half a sandwich. Better off going to Poke bros next door get way more food for the money, and it's better quality. read more

I give this Naperville Lication on Ogden and Washington St zero stars. Restaurant was very dirty. No one cleaned up from lunch. Manger seemed to be in another world. I went to check out and paid. Guy was going to give me change and he hD to open anew roll of coins. He slammed it so hard I thought someone had slammed something in my skull. I have the worse headache. Never again. I should have walked our when I saw how sloppy the Restaurant condition was. read more

I might write 5 reviews a year--I guess it depends on how bad the service is, but then I got to thinking about posting on good service and this was the case. I stopped in on Sunday and there was a short line and two new workers being trained by one experienced (Doug). He was able to teach the young workers and still do his part and he was such a good teacher, very patient and communicative. The kind of guy that realizes-that he's going to make the dining experience a positive one and one who takes pride in their work. Too often you see managers that dont know how to train or are impatient and angry, he was smooth, calm, and collected and the 2 trainees will benefit from it. Food was good too. read more

You close at 9:00. Not 8:50. It takes 3 mins to make a turkey sandwich. Maybe change closing time if you're gonna close early so you can leave sooner. And remember to turn the open light off if you're gonna close early! read more

outstanding workers, with great customer service ,everyone always has a great attitude, clean workplace good food great environment.

Everytime I come to this particular jersey Mike's, it seems the staff has attitude issues. I don't want to call it racism, but that's what I feel. It never feels welcoming, it is always dirty. Added ingredients look like they have been sitting there all day. I will from this day forth take my business and money to route thirty four jersey mikes. read more

This location used to be amazing. Clean, quick & efficient. I remember when they just opened the owner was working there and would great every customer. They used to be on top of their game and were actually fun to watch them work like an integrated team to get things done. They were truly operating like a team. Something has changed. Subs are still good, but they just seem to have lost their mojo that they used to have. I will give a pass because of all the COVID weirdness and it looks like they are doing a ton more of online & catering, but I wish they would get "it" back. read more

I've been to many other JM's but this was my first visit at this store. The line can get long, but luckily it moves quickly. I always get the same thing; a #56 which is the Big Kahuna Cheese Steak. You get your choice of steak or chicken (I always get chicken) and it's topped with grilled onions, peppers, mushrooms, jalapenos, and cheese. I get it as is, minus the mushrooms (yuck!) The employees are very friendly here and have a good sense of humor, which is appreciative when you are standing in a line 15 deep behind the unemployed, the spring breakers, and the stepford wives of Naperville with toddlers on their hips and all you want to do is get your food, get out, and get back to the cube farm in the time allotted by your employer for your lunch break. I agree with Angela P.; it's way better than Jimmy John's and although it may cost a bit more, you'll taste the quality. Everything is made to order. There's no tubs of cold cuts displayed behind the glass for you to gawk at and wonder "How old is that ham?" Besides that, the restaurant itself is clean. Go here, eat, and be happy. read more

Jersey Mike's Subs - Big Kahuna Cheese Steak (with chicken) - Sandwiches Near Me - Aurora, Illinois

Lunch with the kids after their basketball game. I still don't understand why this franchise staffs so many people that stand around and look around while customers are waiting in line. If the subs weren't decent, I'd go elsewhere. There's no need to be waiting around to order a sub. Not to mention one of the employees was chewing gum behind do the line. Gross. Compare this to Augustino's, who can crank out some food and keep a very long line moving... No comparison. Counter service is very easy to master. Just focus on the customers... 2 stars for subpar counter service. read more

Jersey Mike's Subs - Sandwiches Near Me - Aurora, Illinois

The food is good but the service was disappointing. I ordered online for lunch break and showed up at time of pick up. Food wasn't ready and I had to wait an additional 10 minutes. It cut into my break. I asked for a discount because I thought it was appropriate. They didn't give me one, and that's fine. I didn't argue. But i don't think I'll be coming back to this location. read more

Every time i order from this location online my food is never ready for pickup when i arrive. They are always disorganized and running around scrambling to fill order. Waiting for a simple sandwich for 40 minutes is not acceptable. Dont promise my order at a certain time if you cannot fulfill the order!!!! read more

I don't normally review chain/franchise locations, but when you're addicted to a sandwich like I am and have always friendly service like at this place, they deserve it. The sandwich is the #41, which is the #56 (Big Kahuna Cheesesteak with chipotle sauce). It's the best cheese steak I remember eating, and the bread (rosemary parmesan), meat (thinly sliced steak-should probably get the chicken for my health every so often), and veggies (mushrooms, onions, jalapenos and cherry peppers) mix together with extra cheese (part of the sandwich, not additional extra) quite well. The sauce might be overkill, but it's a tangy extra that gives it a little more heat. The staff overall is friendly, but the manager (don't recall his name, have seen him at this location many times and at the Naperville 75th Street location I believe) has a contagious demeanor which rubs off on other employees and customers. Clean as well, which is never a bad thing. read more

Recently, we had a party to celebrate my wife's graduation from nursing school, and she wanted to have sandwiches from here. No argument on this side! The lady who took the catering order was friendly and honest about pricing, and the order was on time and decently priced. The employees at the store even carried our order to the car for us! (They do offer delivery for catering.) Most importantly, the sandwiches (Turkey, Ham and Provolone, Italian) were delish and were popular with everyone at the shindig. No big surprise there. We'll continue to go there for single meals, as well as for any future catering needs. Without a doubt. read more

Rude staff needs more training and be more courteous to customers. I won't be back to this location.

What I ???? Is the fact that I got there at 8:40pm. The two employees left in the store looked shocked & annoyed. You can tell it was because they were closing in 20 min. I normally don't eat lunch meat, but I had a taste for an Italian sub! I should have saved my 20.00 because the bread was hard, too much vinegar and the tomatoes looked old. Could it have been because they had already broken down the cold items. I've worked in food over 20 plus years and normally you don't break it down until at 5min before closing. I don't know their procedure. Im going to ask my mom how her turkey sub was. If her bread was hard, I want my 20.00 back. I better not get sick either. read more

My 90 year old mother walked into your shop barely able to see after having injections in her eye. Having trouble ordering, one of your staff gave her special attention taking her order making sure she got what she wanted. That was enough to earn your a great review but on top of that she wasn't charged for her lunch. Your kindness and attentiveness deserves to be recognized. You've earned our family's trust and respect! Thank you for having the best staff! read more

The customer service is worst , they don't listen wat we r saying , I went today with coupons, may be they don't like that I m using coupons, they behave that they are giving it free and don't like it . The guy who making sandwiches is very rude he don't even ask wat u want what u don't, I told him don't put tomatoes but no use . Very very disappointed. Worst service . Overall bad experience and a lot racismm.... read more

So slow! We were there on a Saturday at lunch. Painfully slow. The set up and flow is horrible. This location you walk in and tables are on both sides of the line that forms. Somebody's butt is always right next to your food. Then you tell the first person what you want. Then you tell the second person what you want on it Then you tell the cashier what you had. How about you right it down? Highly inefficient and oh so slow. I get the idea of slicing the meat as you order the sandwich but come on- use some common sense when it's busy. The bread at this location also tasted old. We cleaned off our own table too. Most locations are better than this. read more

Picked up a sandwich yesterday and after the guy made it, he removed his mask, stuck his finger deep inside his nose, picked around for a min, and then put mask back over his face.  Disgusting behavior. read more

Marcus is the guy to see here! I've been to every Jersey Mike's location near me and this is by far one of the best locations! Not only is it very clean, the employees are very upbeat and professional. Just when you thought customer service was no longer I get it here every time! Will be back! read more

The sandwiches are just above par. This is one of the only places close enough to go for lunch at work so I do not have much of a choice. The sandwiches are large and that is very well represented on your receipt. Everything tastes pretty much the same and if you get the sandwich 'Mike's Way", then get ready for a gallon of oil and vinegar to be poured onto your meat, which leaves you with a soaking, drippy sandwich. The meat is freshly cut in front of you, which is a nice bonus, but the sandwiches just do not have much flavor. Save yourself a few dollars and go to subway. "Do you want it Mike's Way?" - No, I want it to be good. read more

This Jersey Mike's just lost my business. My experience with the staff was just fine, from the guy taking the order to the one manning the grill, until I got to the cashier. She first struggles with the machine to enter the order, and then after she gets help from another employee, we proceed. She tells me to swipe my card after selecting a tip amount on the machine. I'm not accustomed to tipping when I carry out, so I select "No Tip" on the machine. Immediately, she say "Wow", under her breath. Not realizing it was related at the time, I swipe my card and wait for the transaction to complete. She hands me the receipt and says, "Have a good night". I thank her, as I turn to walk away, this time under her breath she says, "f%#k you". I'm not sure what service she offered that she felt entitled to be tipped. It's too bad that one bad experience can ruin chances for any future visits. The subs are good, they have that going for them. read more

Another visit yesterday - Service is still top notch. Sandwich is AWESOME. The consistency here is fantastic. A lot of places start to head downhill a few months after their grand opening - not this place! One good note - and a concern I had in terms of business viability - they seem to be running a much more lean staff schedule. No more crowding of employees behind the counter. Makes me feel better; wouldn't want this place to be a 1 year wonder as a result of over staffing. Good job Jersey Mike's!! read more

The best Jersey Mike's in this area. They are always friendly and the prices are great compared to the other Jersey Mike's in the area.

Had my first sandwich at this place earlier in the week and was pretty happy with the experience. When you arrive, you are greeted by the staff and they are very friendly and talkative throughout your entire order. When you decide on the sandwich, they slice the meat right in front of you and prepare the sandwich. They suggest it "Mike's Way" which is the preferred toppings I guess. I ordered a regular size sandwich and let me tell you, it was huge. Much larger than I expected. The sandwich itself was very good. The bread was freshly baked and tasted great. Their prices are right on par with what they are selling. The restaurant itself is a nice typical sandwich shop. They have a few flat screens with ESPN running, which is nice to see if you are just grabbing lunch. The place was pretty good and is a good option for lunch in this area. read more

Fresh. Fast. Inexpensive. And the "mini" fills you up. My favorite is the turkey and provolone. The "Jersey Shore" had less flavor than I thought. Better than Jimmy Johns. You get a better quality sandwich in terms of ingredients and portion. And the sandwiches just taste better. Subway doesn't make the mark. I've been inside the Plainfield restaurant: clean, and great customer service. One of my new favorite sandwich places. read more

Friendly service, big screen tv's, a clean atmosphere, and large delicious sandwiches! You can't go wrong with this place if your looking for some good sandwiches. They sell at a premium but your getting freshly cut meat and cheese made the way you want it. read more

Jersey Mike's Subs - The # 7 Giant sub on wheat :) - Sandwiches Near Me - Aurora, Illinois

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One of the best subs I have had in a long long time !!! for me, to have my lunch meat sliced right in front of me with a really deli slicer says a lot to me about a place! they take the time to get it right. also the customer services is great, they are very quick to greet you and and get your order , they also take the time to chat you up ! its the little things that can make or break a place and this place is awesome ! read more

Ladies and Gentleman it's Mike's Way or the Highway. Nah, not really, they are very accommodating on how you would like to customize your sandwich. It's true there prices are a little higher than some other sandwich shops, but Jersey Mike's also uses better quality ingredients. They slice the meat and cheese right off the slabs when you order, so you know it's going to be good. For me, it's always Mike's way, love that vinegar, oil, and spices on top of my sandwich. I think it has a lot more flavor compared to Jimmy John's or Subway. The hot sandwiches are quite tasty as well, and always at a great temperature (Never luke warm or cold). The staff are always very friendly and talkative. It has a more of a local type of feel rather than a typical chain in my opinion. I like that they have a sub club where after so many sandwiches bought you get a free one. The inside is quite cozy with a fair number of tables and also a couple of TVS. For the cold sandwiches, my favorites are the Tuna Fish and also the Club Supreme. The tuna fish has really good flavor to it, and the Club Supreme has some choice roast beef and turkey topped with some mayo and bacon. If you get it Mike's Way, then you are in for a flavor sensation, For the hot sandwiches, my favorites are the Big Kahuna Cheese Steak and the Meatball and Cheese sandwich. Steak piled high with mushrooms, jalapeno peppers, and lots of cheese...how can you go wrong? Also, with the meatball sandwich, the provolone cheese melts just right on top of the meatballs, so it's literally mouth watering. The sandwiches are quite filling, so if you go how hungry, you better order the giant sub next time (These are good for splitting between two people as well). Lulu's Froyo is right next door as well as Caribou Coffee, so if you are in the mood for something a little sweet or a nice little caffeine buzz you have this option is there for you as well. read more

If you want a fun, lively crew making you a fresh deli style sandwich this is the place to go. I like that they still slice the meat right in front of you. Gives you a fresh sandwich taste that others may lack. Only problem sometimes the line might get long but they hustle threw it and still with great service ! read more

I like how they don't skimp on meat,size, and toppings but the sandwiches are pretty expensive compared to every sub place. I don't like how the bread get's soggy even right after it's brought home to eat right away. My boyfriend loves this though and calls it marinating. Lol. I like my bread to be actual bread and not soggy slop in lots of places. I like the rewards after however many purchases you can get a free sub. I hate how this location seems to always be crowded. And if you get lucky only a few people will be ahead of you and not get like 5 sandwiches each. If you come in expect like 10 people to pile in line after you right away too. This place doesn't seem big enough for all the people drooling over these full on bread loaf sandwiches. read more

I enjoy a good jersey mikes sub, but this jersey mikes just has bad customer service. I ordered ahead of time on my app and order extra meat and cheese on one of my sandwiches. I obviously didn't get it so I was like well I'm not gonna be out of money for food I didn't get. I called asking if I could get a refund for ONLY the extra meat and cheese I didn't receive on my sandwich. The person on the phone handed the phone off to someone else. The employee proceeded to say I actually made your sandwich and I did put extra meat and cheese on your sandwich. I said one piece of cheese and little bit of ham is not extra so no there isn't. He then proceeded to argue with me on the phone about it and then said he remembers putting extra on a number 7. I said well my number 3 was suppose to get it and I have my order on my app that says so too. Then makes an excuses for himself. Then said I can come in to get my refund when a manager is in since there isn't one in right now. Maybe make the sandwich correctly instead of arguing with me on the phone bud ;) read more

I've never actually been inside a Jersey Mike's before until today and I gotta say that I'm really impressed with the service here. The workers were really warm and it was an overall nice experience. The girl who made my sandwich - I think her name was Stefany? - did a great good. Immaculate experience. read more

This place is my jam. They are amazing for large orders to and they write our names on our sandwiches when in group settings which is highly organized. Thanks to Terrence we will have another stellar lunch today. We appreciate you guys and all of your hard work. Wow on the customer service thank you Terrence for your patience in the phone today. read more

I do t get what the hype is about this place, perhaps this is just a bad location, my sandwich was gross and they way over powered it with putting an obscene amount of cheese.. Not much meat in mine either, and pretty sure they forgot the chipotle mayo. Best part about my meal, the sun chips. Lol I'll skip this place, my boyfriend is no longer allowed to pick where we eat. read more