Horrible lack of accountability by front desk staff stating they took my insurance, only to arrive…read moreand be told otherwise. Denied my appointment (not able to pay cash) and consequently crucial medical care. Shame on you Valley Eye Care, do better. if I could give zero stars I would.

We have waited for contact lenses that we paid $520 for in February and they have still not…read morearrived. I've been told three times that they would be in within 2 weeks. They seem bothered that I might be frustrated. I want the contacts or my money back. I was promised a return call on Friday. Still waiting for it on Monday.

Pacific Optical. Dr. Fujisaki is amazing ! I have been going to Pacific Optical for several years…read morenow never disappointed! My glasses are always on point. if you're looking for a good optometrist this would be your place.

I have been going to Pacific optical for years, they are the best. Wonderful optometrist, wonderful…read moreoffice staff-they really know their stuff and your glasses are able to be worn the first day that you get them there's no breaking in period.

Super friendly and full service eye care with a great selection of frames. Convenient location too!read more

Dr. Amra Softic is a jewel. I scheduled an appointment for a regular exam and she recognized that…read moreone of my eyes was in extreme distress. She went the extra two miles to diagnose and treat me. She's kind, smart and unrelenting in her pursuit of excellence.

My new patient appt was made by my insurance. I didnt make. I looked up the address of the…read morebusiness and saw they are on Century Drive so I drive there and am early. The receptionist said your appt is for our 3rd street location and they have a 5 minute late gap to accept patient. I arrived 6 minutes late. I noticed there signage says VISION CENTER. I never would have guessed it is the same business as the other location. When I arrived, the receptionist asked do you have your paperwork? No, I never received any. She said sInce theres no paperwork then we'll need to reschedule. At that point I left stating I'd find some other doctor in Corvallis to have an exam with. This is extremely poor practice and they lost a customer who would have purchased "several" pair of glasses from them at this appt, not just one. Also, they need to actually SEND paperwork or let people know it's required so they can pick it up in advance. If you use them be certain you can only be 5 minutes late after rushing over from the other location which is actually called Eyecare Associates. Poor practice!

!Get new staff! because they don't care about you eye sight there when it's literally the name of…read morethe company I was told almost 2 months ago it would be 2-3 weeks then that turned into another week then it turned into oh it will be here Friday when I call on Friday oh it will be here Monday I call Monday oh it will be another 3-5 weeks like wtf I lost my job because of this. it's really terrible staff expecally the front desk lady I believe name is Haley she needs to go same with everyone there matter of fact just shut the whole building down. Get new staff or shut down that's how I see it and you'll never be getting my business again I'd rather go somewhere that doesn't lie to me!

This is one of the most professionally run business I've ever been to…read more The store is very clean and has a large selection of nice looking frames. The front desk staff is friendly and helpful. The technician is friendly and knowledgeable, and ran me through several diagnostics on very high tech machines. The doctor is outstanding, very thorough and provides excellent explanations of what she observes, what the options are, etc. The staff here is excellent, and this is a very well run business that provides high quality services.

I am extremely disappointed to discover that this business continues to use keywords such as "eye…read morecare" and run Google Ads targeting frame lines it does not actually carry, despite being directly asked to stop. At this point, this no longer feels like an innocent advertising strategy. It appears to be a deliberate attempt to capture searches and redirect potential patients who are specifically looking for other independent practices and brands. What is particularly troubling is the apparent focus on small, female-owned, single-doctor practices with limited staff and resources. These are not large corporations with unlimited marketing budgets. They are small businesses that have invested years building their reputations, relationships with patients, and relationships with premium eyewear brands. Using another practice's name, services, or associated search terms to attract patients--especially after being asked directly to stop--raises serious ethical concerns. Patients deserve transparency. They should know exactly which practice they are contacting, what brands that practice actually carries, and who is ultimately providing their care. I strongly hope this business will reconsider these practices and take a more ethical, transparent approach. Small businesses deserve a fair opportunity to compete without having their hard-earned reputation and patient traffic undermined by advertising tactics designed to blur the lines between businesses

First of all, Dr. Nguyen is incredibly knowledge and provides very clear, concise, and…read moreunderstandable explanations for diagnoses. He also spent an extra 5 minutes at the end of my appointment explaining how my insurance covers contacts vs. glasses and what the pricing difference would be. I initially planned on getting contacts, but he walked me through the EXACT cost for the lenses I would need without insurance coverage (almost $1000) AND told me how I can find cheaper contact prices to pay for out of pocket. Also, Kevin in the front office is an absolute delight! He helped me find good frames and provided very helpful and honest feedback in a professional manner while looking for a frame that would fit my face well. They provide reminder texts before appointments, are open on Saturdays, and are so incredibly kind and professional! Will never go to a different optometry office again!

My original review is below, and it stands, but I reduced it by one star because I am tired of both…read moreof my pair of glasses that I got from here keep falling off my face every time I look down. A proper fitting glasses is an important as proper lenses... The place is welcoming and friendly. The inside is  well decorated. The business is run by the two owners which means that they care. The doctor took his time and went the extra mile to confirm his diagnosis. They have a good selection of eye wear including high end selection. They even mocked up the bifocal glasses with take to make sure that I am comfortable. They have all the fancy equipment including a machine that measures the fit by wearing a fancy thing and taking a digital picture of the face. They also don't use high pressure tactics to sell you frames. There's a private parking lot, so don't worry about door dings. Come here...

No "five star review" from me. And I'll never go back. The selection is pretty good (but let's…read moreface it, if you find frames you like, just go online to buy them a lot cheaper). The service is civil and they take time when it's clear you're going to be dropping serious money. But, after dropping over 400 dollars on lenses (I brought my own frames to them, but read on about that) and I asked for a box to put my new glasses in, they said "Ten dollars". Really? After all the dough I just spent? It left a bitter taste in my mouth and I probably won't go back because of that petty gesture. Ironically, the frames were purchased FROM THEM two years earlier for a few hundred bucks. Not a good way to end what was a good experience. There are too many other choices in town. Good bye, Blink. You lost me.

The doctor here is wonderful and kind and they have some stylish frames, but they need to hire new…read morestaff to work in the front area. The contrast between the doctor and his staff is incredible.

The customer service is top tier. I will definitely come back and highly recommend River City…read moreEyecare.

My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.