America's Best - - - IS! by Sheri Stanley…read more Cuz, right there, at America's Best, Among all the rest. She's sweet and vital And, not at all spite'll Making folks feel soooo good! And, really just like they should! This "certain" named Tena, She's sweet and a tad meena! Sorta getting one to sing, About this "Tena" thing! Making glasses a treat! That's what makes her sooo neat! Sooooo, Tena, Tena, Tena, uh-huh! You sweet little schema! Tena, you see! We wanna say "thank you! Your smile is quite "meana! (all in the fun of communcations)

Do not go here!!! The front desk, pre exam, and all of the other staff were very helpful and kind!…read moreHOWEVER the doctor was AWFUL. He came in all hectic, and rushed through everything, and if you're unsure about something, forget about it! Every time I was unsure about what I was seeing/ confused, he would sigh and make a comment. I felt very uncomfortable, and felt like I had to give him an answer within 10 seconds even if it wasn't accurate. If that is the type of experience you want then this is the place for you. This doctor will make you feel like a number to his quota. As soon as you step in there you can feel that they want you out of there as fast as they can! On top of it all everyone looks stressed and overworked! You can tell the business only cares about how much money they make! So if you don't care about your eye sight then again this is the place for you!!! Especially if you want to pay over 1/2 a thousand dollars, and feel AWFUL afterwards, then head on down to the Salem location:) if I could give this place negative stars I would! I made a yelp account JUST so I can leave this review.

Dr. Harrington has been treating my husband and I for several years. He is very professional yet…read morepersonable during our office visits. We frequently bring our toddler with us and he has always been welcomed. Eye Care Physicians and Surgeons has been very flexible when scheduling our appointments which we greatly appreciate. We've purchased glasses and sunglasses through his office. This summer we purchased a pair of sunglasses for our 3 yr old. The staff helped us pick out a pair our son would actually wear. After trying on numerous glasses their courtesy and willingness to help never faltered. The remodel of the downtown building is gorgeous. I see it as a clear commitment to a high quality practice with the thought and investment that was put into the design and construction materials.

The front desk receptionist was very inappropriate and proceeded to have a ten minute conversation…read morewith her sister in law while the other receptionist actually helped an older woman and i proceeded to stand there waiting. Not a great first impression. I came here to get my eye checked due to pain i have been having and standing in the bright doorway waiting to be acknowledged is rude.

The service here is wonderful. A pleasure getting glasses here. The ladies were so helpful and…read moresaved me money.

A special thank you to the wonderful staff at the WalMart Vision Center in Woodburn. I was…read moretraveling from Klamath Falls, Oregon to see my son, his wife, and my 5 month old adorable granddaughter when I lost one of my contacts in the bathroom sink at the outlet mall. I called my local eye center, who emailed me my prescription so I could have it on my cell phone. I went to the Woodburn WalMart Vision Center and explained my situation. They graciously, without batting an eye, gave me a trial contact to replace the one I had lost. I laughingly told them not only did I thank them, but everyone who would be on the road with me thanked them as well. Woodburn again showed its wonderful hospitality and kindness to strangers! Thank you WalMart Vision Center staff!!!

I am 81-year-old man and am confined to a wheelchair for mobility…read more I was scheduled for my first appointment here at The Woodburn Vision Source. We did not know where this office was located, and so we called for directions as we driving into town. The problem was the directions they gave us were for coming from the opposite direction that we were coming from. It took a few minutes to figure out the error and then loop around after we discovered that the directions were bad. We arrived a few minutes late and was told that the appointment had to be rescheduled to another time. I then asked the receptionist to ask the Dr. if I can still be seen today. The receptionist left to check with the Dr. She came back in a while saying the Dr. said we were too late. So, I was rescheduled to a couple of more weeks out. I'm having a concern that as a new patient, I may be subjecting myself to brash treatment, disrespect and unaccommodating or considering my circumstances. What will they treat me like in any follow up appointments? Customer Service is very important to me. When I was still working not that long ago; selling my art at festivals I had great pride in giving my customers the utmost respect, working together with and for them to achieve the most satisfaction for both them and me.

Friendly, professional staff Low waiting time…read moreNewest technology Great doctors If you are not using Woodburn Vision Source, you should be and if you're looking for vision care, go here first

I have been going to family eye focus for several years they treat my glaucoma my dry eyes and they…read morealso did my cataract surgery they are great people I love the doctors everyone is friendly and they always explain everything so that I can understand it you guys rock!!!

The office staff is useless and fails to respond. I had an eye exam in November that the doctor had…read moresome difficulty getting things in focus. When I got home, I pulled the previous 2 exams and the prescription looked wildly off so I scanned the three prescriptions and emailed them, asking to have the doctor review them since I did not want to order lenses that may not be correct. A week went by and no reply.... The previous prescription the doctor wrote but the staff couldn't give it to me when I was leaving because the doctor had left for the day - the prescription has an electronic signature so I don't get that at all! I just don't get the incompetence of this office and their staff. This is the second bad experience but there won't be a third.

Last year in 2024 and in 2023 I thought it was just a fluke or bad day with really poor customer…read moreservice... and yet again the moment I need something not routine or 1 step easy, even something as simple as a copy of a bill for tax purposes, I am met with attitude like how dare someone request something that complicated. I , the paying customer of SEVERAL THOUSAND DOLLARS, have been told ( like it's the customers fault or problem) that this company changed computer systems and now my documents would be very difficult to obtain! Seriously!!!!! to the point of Not calling back!!! Like they hoped I would accept this as the norm .., WTH , is this what " Quiet Quitting is???" Today I physically had a witness to hear this workers total annoyed attitude that a customer would call back 4 times over 6 days for the same thing. Have they considered actually following through with something so a customer doesn't need to keep calling back????? Today, Having someone else hear this phone call made me clearly recognize the problem is systemic to this company Optic'49. For goodness sakes, all that was requested was my own medical records and now I have spent over 4 hours of my own personal time calling, driving over, trying to open emails that fail.... Absolutely ridiculous! If you have a simple need, Basic glasses and don't mind workers that treat you like you are the obstacle to the end of their agonizing day, then they are the right eye clinic! Thank goodness for other options!!!!! I am DONE! The basic Rx never worked properly to begin with & I was told it was me, try harder I was told. Well 2 years later they still don't work. Do yourself a Huge favor, Go somewhere where the staff actually care about good results! Even Costco has better customer service! I rarely write yelp reviews, this was absolutely needed & I see another review from a recent customer also dealing with their malignant customer service.

I have had my glasses less than 2 weeks. Teeniest screw fell out and I can't get it back in! Don't…read morebother calling the office! They only take messages for people with appointments or people wanting to make one!

Had a little blip in the beginning but the optical manager helped me and I was taken care of…read morequickly. My glasses are wonderful and I love them. Eye exam was great and pretty fast. My only comment would be perhaps give your clients/patients a tray to look so if they are going back to dr to look at eyes dilated they do not feel rushed. I could have taken about 30 more minutes to look and feel way more comfortable and not feel rushed but it's all been handled. Or next time I may just pull the person I work with aside and say hey let me take my time and help another person I'll wait and let you know when I'm ready as I have some disabilities (no need to share). I can say my whole family has been seen and gotten glasses from there now. Thanks for making things right and being helpful in solving issues! We will be back.

My family and I have been going to Keizer Vision for well over ten years now. The doctors and staff…read moreare amazing, helpful, knowledgeable, and patient. They always help us pick out fashionable glasses or comfortable contact lenses that fit perfect. The eye exams are very thorough. We love this place.

Eye Exam…read more Pros: upon walking in I was met with a fresh scent of cleanness and flowers. I mean it smelled really really good in here. The place was super clean and organized. And the staff was super professional and helpful. Nk long wait to be seen for my exam. The doctor provided great recommendations for itchy eyes due to allergies so no major issues here. Cons: n/a

Would not evrn give 1 Star. The service is horrible. They made a mistake and did not print out my…read moreprescription. I called before i spent $30 on Uber to make sure it was done when I got there. They did not print it out. When i called to say just put in the mail; they want to charge ne $15 for them to fix their mistake. or i could spend another $30 to come down there???!!! then called me a liar and said i did not call to make arrangements. and if I had requested it to be printed then it would have been. then to say ut was my fault?!?!

I don't think I would ever go anywhere else. Dr. Dana always answers questions thoroughly during…read morethe annual routine exams. Very helpful. Then I had an emergency and she got me right in and diagnosed me and gave me the next steps and a followup. I was pretty freaked out about my eye and she was calming and competent and caring. Big gratitude.

I had a deeply disappointing and frustrating experience at this eye doctor's office. Initially, the…read moredoctor's exam was professional, but everything after that was a series of poor communication and lack of care. The office staff seemed disorganized and uninterested in providing quality service. During my first visit, after the exam, I was directed to a staff member to discuss frames and lenses. In the middle of our conversation, he abruptly abandoned me to assist an attractive young woman who had just walked in. He greeted her with delight and left me sitting there alone, completely dumbfounded. After several minutes of waiting, I decided to leave. I told him goodbye and he said thanks for coming in. He provided no explanation as to why he left me sitting there. I didn't return until over a year later. When I finally returned for another eye exam, I was determined to get new glasses. The exam went fine, but later after the exam the doctor rudely interrupted my discussion with the glasses specialist, abruptly and loudly stating, "Brian! She needs to go to lunch!" I didn't know it was her lunch time. How would I know that? I felt rushed and embarrassed, but I went ahead and picked a pair of frames I wasn't entirely sure about. Weeks passed, and no one contacted me to let me know my glasses and contact lenses had arrived. When I finally called, they told me they were there, which I found odd since no one had called to let me know. When I went to pick up the contact lenses, I had to practically beg for instructions on how to care for them, which felt very strange. Upon trying them, I found that one lens was clear at a distance, but the other was blurry at a distance, and both were unusable for mid-range and close-up vision. When I reported this, they vaguely mentioned trying progressive lenses but did not provide a clear explanation as to why they hadn't considered this in the first place. Instead of ordering progressives, they simply reordered another pair of the same lenses, which made no sense. I also wanted prescription sunglasses and had an excellent pair of frames that a friend gave me, but the office seemed confused and unwilling to use them. That issue was never resolved. Then, in the midst of all this, my best friend passed away suddenly. I was devastated and put my glasses situation on hold as I grieved. A few months later, my father also passed away. I was overwhelmed with loss and grief, and during this entire time, not once did anyone from the office check in with me or follow up about my glasses or contact lenses. After grieving for a couple months I decided I needed to finally resolve the issue. When I returned to the office and discussed the delays, the glasses specialist blamed it on staffing issues but showed no empathy when I mentioned my father's passing. As I was trying to have an open conversation about the difficulties I had been facing with the office, she abruptly went to the back and printed a refund check for the returned glasses. I was shocked. I told her I didn't want a refund, I wanted glasses and contact lenses. I handed the check back, found a pair of frames I really liked, and ordered progressive contact lenses. I left feeling like, finally, things were moving forward. This was February 10th. I was told the new contacts would take about ten days to arrive. I waited. But, instead of getting a call that my contacts were ready, I checked my mail about two weeks later and was shocked to find a letter from the doctor, informing me that she was discharging me as a patient. After two years of back and forth, after all the difficulties and delays on their part, after the time and effort I put in to finally find the right glasses, I was being abruptly dropped as a patient, while I was still grieving the loss of my best friend and my father. Now, I have to start completely over with a new eye doctor. This cold, uncaring treatment was disturbing, and I would not recommend this office to anyone seeking compassionate care or professionalism.