The job I had done at Jerry's required specific carburettor knowledge and they didn't let me down. Not only was the carburettor (which I had removed myself and refitted myself) repaired to my total satisfaction, but they immediately pinpointed the problem with the engine which had caused the carburettor problem. I arrived with my van doing 7mpg, I left with it doing 17mpg. I did consider the price a little on the high side (about $320) but I was happy to pay that to eliminate the problems and save a lot of fuel. This was in June, 2016. If the place has changed hands since then my recommendation would not apply. But as I read the severe baking others give them I felt it was necessary to show some balance. I guess that a part of it is that I know that I would not have allowed those other problems to have got out of hand, I have lots of experience of my own and I was forced to have this repair done as a tourist with a complex lot of issues with my van. read more

No Quality Control Check on Repairs and False Promises of Warranty on work done. We paid them over $1500 for towing, diagnostics and repairs, including the replacement of our air con and timing belts, which they said were starting to show wear. They did not even check their work. The second we turned on our air con, the car started making an extremely loud screaming noise. We called the shop. Phyllis said that wasn't normal, it must be locking up, please try not to use it and bring it back to them so they could adjust it. We tested it one more time, brought it back to them. After keeping it overnight, they said we would have to pay $650 to have the air con clutch repaired. We asked why they didn't test the aircon after changing the belt and before returning it to us and they answered they didn't have to because they've changed hundreds of belts and knew there was nothing wrong with it. So when we stated the obvious, that they installed the air con belt too tightly, which caused damage to the air con clutch, they said, they don't know what the condition of the air con was when we delivered the car to them. Again, we asked, why didn't they check the air con when they changed the belt? Then they'd know it was working but that they had installed the belt too tightly. They refused to cover the cost of the repairs to the air con clutch. We took the vehicle back without repairs to our air con and took these steps: 1) We called VISA and filed a dispute for the $650 they estimated it would cost to make the repairs to our air conditioning. 2) We filed a formal complaint with the Better Business Bureau. 3) Will send copies of our complaints to our auto insurance company and AAA and request they NOT be recommended to stranded vehicles in the area, as they cannot be trusted to do the work right nor absorb the cost of repairs for damage caused by their poorly performed work. 4) We will post our experience as a review for everyone to see, in hopes of protecting other consumers. There are lots of honest businesses in the area that will "truly" guarantee their work. Do yourselves a favor and go to one of those. Jerry's has no quality control checklists and standard practices to make sure work was completed correctly and no integrity in doing the right thing when the work was done incorrectly. read more

I dropped my 2004 Subaru off for service on June 22, 2012. The check engine light was on and the car would not accept fuel. They assured me that they were experienced with Subaru automobiles. I was in contact with them several times over the next week, and was informed that the vehicle was not repaired yet because it had a "unique" problem. My partner stopped by to check on the vehicle and was told that they had to find a new gas tank, and that they were having trouble locating one. Phyllis told me on the phone that I would not have to pay for any costs beyond the $791 already incurred. I left town on June 29, and returned July 3. The car was still not repaired. July 5, I was informed that the car was still not repaired and that it was too hot for the employees to continue working for the day. I told Phyllis that if I didn't have my car back by July 6, I would be forced to take further action. I was called back about an hour and a half later and told by Phyllis that my car was ready and I could pick it up the next morning, but that they would only accept cash from me. She stated that they could not accept a Visa payment because I threatened them with further action. The next morning I made a payment of $884.88 and received my car. The check engine light was no longer on. I went to the gas station to fill the tank, and it would not accept fuel. So, while the check engine light is no longer on, the car is not in acceptable condition. It is my firm belief that Jerry's Diagnostic Center was aware that the car was not repaired, and that is why they would only accept cash as payment. I have informed them that I am contact the AG, and I notified them of my intent to file a small claims suit against them, but I had to call twice to relay this information, as Phyllis hung up on me the first time. I do not have faith in their ability to service this vehicle. I do not believe they are skilled in Subaru repairs. read more