Traveling from IL to CO, we hit a snag in Iowa. Due to the terrible roads, we hit a division and…read moresomething went wrong. Called Firestone, they said come on in. Got there at 5p on a Saturday night. Good news, we just snapped the metal band inside the tire. They had us in and out with 2 new tires in an hour. Not only that, thoroughly went through the suspension and undercarriage to make sure we were OK. They gave great advice, said be careful and sent us on our way with good wishes. All the while, they were friendly and helpful. Thank you guys so much for taking care of us!

I had a tire blowout and Ireland and Angelo (and mechanic crew!!) were terrific in helping me get…read moremy car road ready again so I could fetch my child from Omaha's airport, round trip 100 miles. Thank you, thank you! It happened on a Saturday evening and I needed to get to the airport by 2 pm on Monday. An (online) appointment, few calls and texts, and a trip in on Sunday/left there overnight Sunday for arriving tires Monday morning and it was done. They called at 8:30 am Monday morning to give me the status of tires and car, I thought. No, it was to tell me the car was ready to go!! They did everything in their power to make it happen--and it did. They are amazing!! Our family is enjoying my son's visit now. Love their free "courtesy checks" of the car, too. My next appointment with them will be a new battery soon. Firestone is my new "go to!!"

I actually went there about three years ago when I had a frozen right rear brake caliper and needed…read morequick service, so I went there, primarily because of the name, as I was new to Lincoln and didn't have a local mechanic. They carefully explained which parts I needed to replace when they easily could've convinced me to replace the whole brake set on both rear wheels. I was pleased with the speed, efficiency and honesty, so I had them do some additional work on the front end and changing the automatic transmission fluid. I was very pleased with the work and thought the price was reasonable. I'm writing this review now because they also recently helped me over the phone. I was having trouble with the left rear brake caliper and couldn't remember if they had changed the rotors on both sides when they worked on it previously. I called and they had the records to tell me exactly what they had done at the time. I mentioned that I was considering doing the work myself, and they were very understanding, agreeing that the price of labor for such work was considerable no matter where I would have the work done, and that they could certainly understand the rationale for trying to do the work myself. I also recently spoke to a neighbor who has gone to them for years, and had nothing but good things to say. I would highly recommend this business.

DR/TL: Darrin was SUPER nice and helpful and knowledgeable. If we have an auto issue in Lincoln I…read morewould definitely take my business there. We were traveling from our home 45 minutes west to Springfield/Branson Missouri area. We stopped in Lincoln for food and noticed a weird sound from the car. We called my brother-in-law who is knowledgeable about cars, told him what was going on and sent him a video. He said "Oof! Get it to a shop!" He said the harmonic balancer needed replaced. I asked him if he had any recommendations on the area but he didn't. We looked up mechanics on the area online and Urgent Care Auto came up and the name was very fitting. We were very close so we headed over. Darrin saw my video and also said it was the harmonic balancer. He was willing to fix it right then given our situation of needing to be in Missouri by 10am the next morning (it was around lunchtime) BUT he could only get the part the next day do to part availability (because of COVID). He did tell us we were looking at about $350 to fix but it might be a little cheaper at our home mechanic. We couldn't even find a rental and didn't have a way for family to bring us our other car so we had no choice but to go back home. He was a little nervous about that but he said some people drive around with this problem and never have an issue (although they shouldn't). He said keep the RPMs down so we took it easy on the way back. We got home and dropped it off to our local mechanic, who also said the same things, and they had it fixed while we were gone. Total fix cost: $350.

I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the…read morecar. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be.

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

I had an excellent experience at this TO Haas tire and auto location today. I am traveling through…read moreon my way home to Michigan and found myself with a noisy left front wheel. I had just had a blowout in the right rear the day before while traveling up to Lincoln and so had just replaced my four tires yesterday. Even knowing they had missed The opportunity to make money from my business yesterday they evaluated the noise and repaired it for no charge as it turned out to be a rock. They took 40 minutes of their time and were kind enough to send us on our way without a penny charged. A great example of "Nebraska Nice". Thank you TO Haas I will not forget your consideration.

I had an oil change done at this location, and it was an awful experience. I called to schedule the…read moreappointment, and when I showed up, they told me there had been an error and I wasn't on the schedule. They rescheduled my appointment. The second time, I showed up, and they told me they didn't have a technician available to do the oil change. The third time, they couldn't remove the oil drain plug because it was stripped. I informed them that the last oil change was done at the same location by them. They told me they had to order a new drain plug. The fourth time, they did the oil change and didn't charge me for it. The next day, we noticed a leak under the car, so we had to take it back for the fifth time. After inspecting it, they said they hadn't fully tightened the oil drain plug, which caused the leak. They said it should be fine now. Later that day, we noticed more leakage under the car and thought it was still leaking. I called the branch, and the employee, Scott, first told me it wasn't their fault and that it shouldn't leak because it hadn't been leaking before. That statement made me very upset because the car was leaking, and they had confirmed it that same day. I requested immediate assistance and told them I would bring the car in the next day for another inspection. The next day, when I went there, the store manager asked me to walk over to the shop to see the car. It appeared that they had cleaned the drain plug area and the surrounding area. The store manager, speaking in an aggressive tone, told me there wasn't any leakage. I showed him a picture I had taken that morning in my garage, which clearly showed the leak. He replied, "I DON'T CARE, THERE ISN'T ANY LEAK HERE, I AM SICK OF THIS CAR." The way he spoke to me was accusatory, disrespectful, aggressive, and unprofessional, which is absolutely unacceptable. I would have been fine if he had said, "We inspected it and couldn't find any leak, but keep an eye on it. Hopefully, or I'm sure, you won't see any more leaks." It's very disappointing that they don't train their staff on how to talk to customers.

Had came to get new tires. i left it there with them and when i came back i was told that a lug nut…read morewas too tight and needed a mechanic to take it off. Was told by the guy that it has happened to him before with another bmw. But then they told me that they used a 18 socket to try and remove it instead of a 17 socket (all bmws need 17) and over tighten it. Now my tire won't come off and have had two people try to take off my tire and no luck.

I understand that things can get busy from time to time, I understand that there's a line up of…read morevehicles you gotta take care of, I understand that perhalps a nail on a tire is not as important as all the other jobs you got lined up. But I also know and understand customers service. The shop guys didn't even give me the time of day, they didn't even wall 5 feet to my car to take a look at the tire to tell me if they could fix it and how much it was going to be. I wouldn't have mind the wait, but no, they literally said " I'm too busy and I can't look at it right now." I'm glad they're busy and they're doing well, but if you're looking for professional attention, weather it is full rotation or tires or a simple nail in your tire, I don't think this is the place. Sorry guys, nothing personal, just sharing my experience with your shop.

Mike & Crew: I called over 5 places to help fix our tire while waiting for a tow for 4 hrs in -11…read moredegrees w/ 5 animals over the Christmas break on my way to MN. No one was willing to help or had any compassion until I called you. Your bright light gave me hope, you showed up, got us in & back on the road right away & gave us all treats. For a weary heart, you were our heroes that day. Gratefulness & goodness sent to you all From Kristen Brown & Furry clan

Unsure if staff changes have been made since the first review was left by Luke here, but my…read moreexperience is so completely different from his. Despite being pretty busy with phone calls, these folks did a wonderful job communicating with me while being incredibly kind, welcoming, and friendly. They served me hot drinks in this stinkin cold weather and have a wonderful lounge area to wait in. The owner himself, Mike, was very helpful in getting stuff set up and helping me get a ride home quickly. My car is still in the shop at the moment for troubleshooting, but my initial experience was so good I couldn't help but leave a positive review. They've been very communicative regarding costs and a lot of it is pretty standard pricing. I'm definitely confident they care about being a company worth coming back to, who desire to serve their customers well. With that said, I'll update this review in the future if needed, but I'm pretty happy so far.

Trustworth, goes the extra mile for whatever my Jeep needs. Wheels look fantastic after careful…read moreattention by mechanic. THX. Only place I will trust with my Commander. Whatever it needs.

The customer service is excellent. They are honest. They are reasonably priced. They are very…read moreaccommodating in helping you get a ride when they need to keep your car. They are reliable.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more