Traveling from IL to CO, we hit a snag in Iowa. Due to the terrible roads, we hit a division and something went wrong. Called Firestone, they said come on in. Got there at 5p on a Saturday night. Good news, we just snapped the metal band inside the tire. They had us in and out with 2 new tires in an hour. Not only that, thoroughly went through the suspension and undercarriage to make sure we were OK. They gave great advice, said be careful and sent us on our way with good wishes. All the while, they were friendly and helpful. Thank you guys so much for taking care of us! read more

I had a tire blowout and Ireland and Angelo (and mechanic crew!!) were terrific in helping me get my car road ready again so I could fetch my child from Omaha's airport, round trip 100 miles. Thank you, thank you! It happened on a Saturday evening and I needed to get to the airport by 2 pm on Monday. An (online) appointment, few calls and texts, and a trip in on Sunday/left there overnight Sunday for arriving tires Monday morning and it was done. They called at 8:30 am Monday morning to give me the status of tires and car, I thought. No, it was to tell me the car was ready to go!! They did everything in their power to make it happen--and it did. They are amazing!! Our family is enjoying my son's visit now. Love their free "courtesy checks" of the car, too. My next appointment with them will be a new battery soon. Firestone is my new "go to!!" read more

Came for an oil change. Very simple. Bad customer service. Lied in our face about the tires. Tires had just been recently replaced. Better yet the tires were from them. They tried up charging too. read more

Firestone Complete Auto Care - Too bad that they don't use this quality. - Tires Near Me - Lincoln, Nebraska

went in to get the whole car checked and fixed. they tried to overprice everything as well as screwed up the car even more. As soon as I left, the engine light went off. the cunt of their boss said it was my fault for my driving. they don't care about nothing more than fucking up your car even more blaming it on you and charging you thousands for shit that isn't even wrong with the car. keep up the good work fellas! read more

This place was great! I recently took my car in for alignment, fully expecting it needed done as new tires had been put on. They put it on the rack, called me within 10 minutes and told me only one measurement was every so slightly out of adjustment, and he admitted he wouldn't fix that on his own car, so it saved me a lot of money! When as a female customer, I could have easily been talked into something I didn't need. They were fast, efficient and well priced. Would definitely use again! read more

I totally trust and Rodney he takes care of my car totally Thank God for IT tech I can trust read more

The customer service is terrible. The manager is rude and arrogant. We took my vehicle in at 8 am and they never bothered to look at it or fix it. We called and a week ahead to get it fixed! read more

For 25 years I brought several of my vehicles to this location and spent thousands of dollars. I recommended them to several of my friends and colleagues. The fantastic long time manager passed away a few years ago and this place has gone down hill fast. No customer service, no help and very poor management. They say they have changed the way they handle workflow. Apparently this means long time customers are not appreciated or welcome any more. Avoid this Firestone at all costs. read more

I used this location twice before writing my review. I received excellent service at both of my visits. They are fast, super friendly, affordable, and aren't pushy with the sales. I had to wait for my vehicle both times without much of a wait at all! I highly recommend! read more

After finding a slow leak in our rear tire we got the tow guy to give us enough air to make it down here to Firestone®, which opened at 0700(!) on a Sat―that alone deserves praise. I initially talked to Jason at the counter who quoted me an 1-1.5hrs to complete the work. After fillings out the appropriate paperwork―which included my CA address―he quickly realized we needed to get back on the road ASAP. Without even saying a word he handled the repair himself and got us out of the store in less than 30min. Kudos to him and his professionalism. Bravo, good sir. Bravo. read more

We came here because we had a flat tire (filled up by the towing company), needed a patch job and it was the closest tire place by our hotel. When we arrived, we were told it would be an hour to an hour and half wait. However, I think once they realized we were out-of-towners, they went to work on it immediately. We were out of there within 30 minutes. $20 for the patch. The waiting room has a charging station, tv, coffee, water and restrooms. Thank you, Jason! We are so very grateful! Now we can make it Scotts Bluff today after all. =) read more

Driving our daughter cross country for her sophomore year at csu. Tire blew out on I80. On a Saturday afternoon. Firestone got us in right away and put a new tire on in 10 minutes when others said we'd have to wait until Sunday/Monday. Technician was polite and friendly and fast!! Glad we found them! Back on the road... read more

Debra Douglas - Manager of Tire Sales, was such a great lady! She was so efficient and kind. She helped me get back on the road very quickly, on a long cross country trip with my 2 small dogs. It was so refreshing to run into such friendly, and helpful people in a place I know nothing about. Many thanks to Debra and the owner, for being so great to us!! read more

We were driving on I 80 and got a flat. Called them to let them know and 20 minutes later we rolled in and talked to Angelo. Great service. Really terrific service men. We're so thankful. read more

My car's steering wheel was shaking so bad it scared me. After, trying to stop by one Firestone, that couldn't get me in (no cars in bay, employees sitting around, and an hour and half until closing. Yep too busy), I called another Firestone, since this is were I bought my tires from. This Firestone I had to wait a week for them to get me in. When I was finally able to get my car in, the manager Dan was extremely rude and told me that they were too far behind to get my car in. Wait! What?! I had an appointment! According to Dan appointments don't necessarily mean anything. Hmmm interesting because any other place I make an appointment at that's the time I get in. So why do they even have appointments?They need to hire people with better customer service and who actually know what they are doing. If they knew what they were doing they wouldn't be so far behind on appointments . Also, last time I was there they quoted me $700 for back brakes and rotors. I took it somewhere else and they only charged me $337. Firestone has officially lost mine and my families business! read more

Have never had a problem w/ service or quality. They have always been up-front & honest w/ me. I use this location on a regular basis.

I had just recently been in to get some help with a rounded-off lug nut on my 2004 GMC Sierra 2500HD. I was wanting to change out a set of my own wheels and tires myself but didn't have the proper tools at my disposal. Called up Firestone and Nick told me to bring it down right away and they'd get it taken care of. This was all on the Wednesday before Thanksgiving at 6pm when most shops were turning me away. Chris, Jaden, and Nick took care of the rounded-off lug nut and put on my new set of wheels and not a scratch on my new set. Great experience and have recommended them to many people after the service I received great people and great service. I highly recommend choosing them! read more

Too expensive and horrible service. Doesn't even fix what's wrong with the car. Finds other things to "fix" and charge and arms and a leg

Very friendly and fast! The man working actually charged me less than the quote due to not needing tire disposal. Loved their honesty.

On our recent trip to Lincoln we ended up with a deflated tire and took the car to Firestone Auto Care (thankfully open on Sundays!). They inspected it and said it was only a faulty valve which they changed and sent us on our way back to Minnesota. As soon as we hit the interstate, the tire blew out and we went back to Firestone shop. They were very apologetic and fixed the problem (gave us a brand new tire!) free of charge. I was very satisifed with how they handled the whole thing, and I would definitely go back. read more

My car broke down coming in from Colorado, took it to Firestone (being a chain I figured they could do it) How does an auto mechanic shop not have the correct tools to complete a simple job? I had to have my car towed to another shop to have a basic re-thread of spark plugs!!! Every Firestone I have taken my vehicle to has either broken something or hasn't done the job correctly and I've had to take it back! Absolutely the WORST!!!! read more

I've had nothing but good experiences at this location. The staff is knowledgeable and didn't try to push service I did not request. They've always got my tire service done great, everything from balance/rotation to mounting new tires. read more

I have been taking our cars to this firestone for over 6 years, Josh has always been so amazing to work with. Very professional, kind and understanding. He never tries to push any extra service on us. I am very thankful for Josh and his team for always doing the right by me. Josh will treat you the way he would want to be treated and I am a very loyal customer because of Josh. In this type of industry honesty is very important and I trust Josh 100%. Thanks Josh for always being the best you can be and helping me out. read more

Went in yesterday because I needed a new left front tire for my jeep. Dropped off my car around 1 and they told me it would be a couple hours for pickup. No big deal my brother picked me up and I planned on coming to pickup my car when my wife got off around 5. So I pull into the parking lot around 6 and see my car in the side of the building. I walk in to pay for the tire ($158) for the one tire and then the lady who was helping me at the front gave me my keys and I played stupid like I didn't know where my car was because I know in the past they pull your car up to the front door. Not this night. .......she gave me my keys and told me my car was on the north side of the building. Not ever once offering to pull my car up to the door even though the customer before me had their car pulled up right at the front door. Needless to say that the service I received yesterday was subpar at best and don't know if I want to give my money to a company that treats customers that way. read more

I went in and they didn't explain what they were going to do to my car and charged my $219 and all I walked in and all I wanted was an alignment and an inspection which should have been free but charged $22 for it. read more