I had an excellent experience at this TO Haas tire and auto location today. I am traveling through…read moreon my way home to Michigan and found myself with a noisy left front wheel. I had just had a blowout in the right rear the day before while traveling up to Lincoln and so had just replaced my four tires yesterday. Even knowing they had missed The opportunity to make money from my business yesterday they evaluated the noise and repaired it for no charge as it turned out to be a rock. They took 40 minutes of their time and were kind enough to send us on our way without a penny charged. A great example of "Nebraska Nice". Thank you TO Haas I will not forget your consideration.

I had an oil change done at this location, and it was an awful experience. I called to schedule the…read moreappointment, and when I showed up, they told me there had been an error and I wasn't on the schedule. They rescheduled my appointment. The second time, I showed up, and they told me they didn't have a technician available to do the oil change. The third time, they couldn't remove the oil drain plug because it was stripped. I informed them that the last oil change was done at the same location by them. They told me they had to order a new drain plug. The fourth time, they did the oil change and didn't charge me for it. The next day, we noticed a leak under the car, so we had to take it back for the fifth time. After inspecting it, they said they hadn't fully tightened the oil drain plug, which caused the leak. They said it should be fine now. Later that day, we noticed more leakage under the car and thought it was still leaking. I called the branch, and the employee, Scott, first told me it wasn't their fault and that it shouldn't leak because it hadn't been leaking before. That statement made me very upset because the car was leaking, and they had confirmed it that same day. I requested immediate assistance and told them I would bring the car in the next day for another inspection. The next day, when I went there, the store manager asked me to walk over to the shop to see the car. It appeared that they had cleaned the drain plug area and the surrounding area. The store manager, speaking in an aggressive tone, told me there wasn't any leakage. I showed him a picture I had taken that morning in my garage, which clearly showed the leak. He replied, "I DON'T CARE, THERE ISN'T ANY LEAK HERE, I AM SICK OF THIS CAR." The way he spoke to me was accusatory, disrespectful, aggressive, and unprofessional, which is absolutely unacceptable. I would have been fine if he had said, "We inspected it and couldn't find any leak, but keep an eye on it. Hopefully, or I'm sure, you won't see any more leaks." It's very disappointing that they don't train their staff on how to talk to customers.

As a parent, it means so much to know there are kind people looking out for my son while he's away…read moreat college. The team here was incredibly friendly, helpful, and treated him with respect when he needed help with his tires. I'm truly grateful for their honesty and kindness. Highly recommend!

I definitely recommend the T.O. Hass on N 48th, this will now be my #1 place I go to for any…read morerepairs, oil changes, etc. they were honest and didn't try to nickel and dime me for my lack of knowledge on cars that most other auto shops tend to do. The last place I went to recommended so many things that needed to get fixed and charged much more for an oil change. T.O. Hass said that none of those fixes were needed yet. If you want honest, quick and reliable along with great customer service, I definitely recommend this place!

Fast and reliable. All questions answered with straight answers. After repairs were done the let me…read moretalk to the tech.

South location. Went for an oil change. They broke cap and then made me pay for new one. Didn't…read morefill tires or fill any liquids. No communication on when car would be done.

I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the…read morecar. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be.

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

I don't even know how many years I've come here for my tire needs…read more The help is professional and friendly, the service is first rate and they get things done when they tell you it will be done. If anyone asks me, this is the place I will tell them to go.

They are kind, honest and very hospitable!! My go to place!! Would recommend to anyone in need of…read morecar service

Highly highly recommend Nebraskaland Tire. I got a flat over the weekend and needed to purchase a…read morenew tire. Called Monday morning. Told me to head over in an hour. Was in and out under an hour. Amazing service. Friendly employees. Would highly recommend. Will be coming here from now on for by service.

I had such a great experience with one tire needing fixed that we got 4 new ones on another. Tucker…read morecame to our driveway, in bad weather, and acted like it was a walk in the park. Replaced the bad tire with our spare and took the tire back to the shop to get worked on. He truly looked like he loved his job and his job performance showed it. Back at the shop in Crete, Cameron was respectful and conveyed a sense of sincerity as we walked through options. I really believe that I got the best deal with wonderful service! I will visit the Crete shop whenever I need another tire fixed or a set replaced.

Awesome service my $100 estimate ended up as $56. Very happy with the work. Would definitely…read morerecommend to anyone needing work on their vehicle.

DO NOT TRUST!! I took my minicab to them to get the windshield wipers fixed and a timing belt…read moreinstalled. I get that it's an older and oddball vehicle. They decided to tackle the timing belt first, but then kept discovering more parts and more issues. This is recently inspected, newly purchased, well-maintained with full records vehicle. But they had it tore down and no way for me to get it back. So I went along, kept buying more parts.... Long story short. I just paid over $1300 for a basic tune-up, and I bought the parts! They've had the vehicle for 6 weeks!! Best part, they wait until today to tell me the wipers were too difficult and those are still broke. Amazing incompetence or just taking advantage of the situation? DO NOT TRUST these scammers.

Mike & Crew: I called over 5 places to help fix our tire while waiting for a tow for 4 hrs in -11…read moredegrees w/ 5 animals over the Christmas break on my way to MN. No one was willing to help or had any compassion until I called you. Your bright light gave me hope, you showed up, got us in & back on the road right away & gave us all treats. For a weary heart, you were our heroes that day. Gratefulness & goodness sent to you all From Kristen Brown & Furry clan

Unsure if staff changes have been made since the first review was left by Luke here, but my…read moreexperience is so completely different from his. Despite being pretty busy with phone calls, these folks did a wonderful job communicating with me while being incredibly kind, welcoming, and friendly. They served me hot drinks in this stinkin cold weather and have a wonderful lounge area to wait in. The owner himself, Mike, was very helpful in getting stuff set up and helping me get a ride home quickly. My car is still in the shop at the moment for troubleshooting, but my initial experience was so good I couldn't help but leave a positive review. They've been very communicative regarding costs and a lot of it is pretty standard pricing. I'm definitely confident they care about being a company worth coming back to, who desire to serve their customers well. With that said, I'll update this review in the future if needed, but I'm pretty happy so far.