I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the car. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be. read more

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto repair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent. read more

NEVER EVER TAKE YOUR CAR HERE!! My son has a 2016 Ram 1500. Diagnostic stated #2 misfire, okay. He is a 1st time in taking his vehicle to the garage. He called made an appointment for a Thursday. Dropped the vehicle off on Wednesday night. 2 DAYS Later, they didn't even take the vehicle in their garage. I called, being a dad on Thursday, no call back. Called again on Friday, finally a callback. No estimate. Came there after work, they wanted to snowblow me with a lot of nonsense that didn't answer their solution to what the vehicle came in for, #2 misfire. Later on that evening, we took the truck with no service to the truck. Their parking lot is full of no plate, junk cars. They will overcharge, over diagnosis and leave you broke. read more

David has always been fantastic and affordable. My roommates and I have taken all of our cars there throughout the past few years. He does great work and truly cares about his customers! read more

THE WORST PLACE EVER. I brought my car to them because I asked if they were able to look at it and get whatever done pretty fast and they said of course and here we are 7 weeks later and I finally get told I need a new engine. They didn't communicate with me that they had a worker sick or anything . Just kept saying oh next week, oh next week it'll be done. DO NOT RECCOMEND. also I told them I traded the car in so someone would be by to get it and he tried asking if they could just keep it. Absolutely not. Makes me wonder if I actually needed the stuff he said I did. And after all that I was still charged 500 for them to basically diagnose my car. Ridiculous. read more

My son's radiator went out on Sunday afternoon on a road trip home for the holidays. Thankfully he was only 10 mins from this wonderful shop. He was traveling with his girlfriend and his dog and the owner, Dave, was kind enough to drive them to their hotel for the night. First thing Monday morning, the mechanic was working on the radiator and had them up and going later that afternoon. Dave called on Christmas Eve to make sure my son made it home safely. Good to know there are good people in this world. Thanks Dave for taking care of my son. read more

It is obvious that David cares about his customers. He will explain the options and let you decide.

Would leave 0 if I could but man this is the most sorry excuse for a repair shop I've seen, the manager or at least I think it was the manager, was so rude and unprofessional, would constantly leave when asking him a question about how long it'd take (which he never once answered) to talk to other customers or coworkers about things that they could've waited (like price of items and old orders they had coming) keep in mind I jut went in FOR A SIMPLE TIRE REPLACEMENT, I provided the old tire and rim along with the new tire and it took me OVER AN HOUR to complete this simple task. Just for a tire replacement I had to fill out a form about year and make of the car, license plate information, my home address and personal phone number I've been to some sketchy places to have my car fixed in the past but I'd rather go to the downtown of Detroit in the worst area possible to get my car fixed in the future than ever coming back here again! read more

what I saw at this shop was nothing short of inhuman. God dwells in this shop and through him, an angelic service advisor and technician serve the needs of others to the best of their ability. There is no question that the Holy Spirit is within this playing and there can be no doubt that Carol, David and Russ are doing the will of God. This shop was understanding, compassionate and extremely fair with their prices. They are also extremely understaffed, so if you are a Godly man who is good with cars, I urge you to seek this place out. I pray for this shop, that God relives the burdens of this trio and grows it into a shop worthy of the glorification of God. David and Russ solved my cooling problem with my car and did it for far less than I imagined it would be . You must be pait at this shop because they are so understaffe, but David and Russ are able to accomplish with the tools God gave them Is nothing short of miraculous. read more

I was so lucky to have happened upon this business. A flat on the interstate on a Saturday night I was just out doing a little bit of traveling to build my photography skills. Initially they weren't going to be able to get to my car until 3:00 or 4:00 but when they heard what I was trying to do they were able to help. Not only did they fix my tire they discovered another problem with one of my other tires which they also fixed and they picked me up from the hotel so I could get on the road. I highly recommend this business. read more

After using 24 Hour Auto for years we have become increasingly frustrated with months long delays, broken promises and are taking our business elsewhere. read more

They will keep your car hostage if it's under a certain year. They will make you pay a lot of money for storage fees. Find a different shop. They will put u in a rental car and say they r paying for it but won't read more

had a breakdown driving cross country, these guys got me in and had me up and running by sundown! five stars!

We stopped in with our 2017 Chevrolet Camaro, on the second to last day of a 17-day road trip. The air conditioning seemed to be failing, so we wanted to have it checked so that we could be comfortable for the last two days of our drive home (this was mid-September). We called ahead when we were about an hour out, and they told us they would do would they could. We arrived and hour later and they almost immediately got to work checking out the car. Unfortunately, they weren't able to make any repairs, but they did provide us with some insight as to what was wrong and what we needed to have done by the Chevy dealer when we got home. And, they didn't charge us anything for the diagnostic. To make things better, they gave us a call on Monday after we were back home to make sure we got home ok!! That's GREAT service! read more

I live in Missouri and my son attends UNL. He called me Monday saying that his truck wouldn't start. AAA got it started and he went to your shop. I called there Tuesday and talked to a technician (didn't get his name). He explained the issue to me and then when my son called, the technician explained it all to him. Got him all fixed up. Very friendly and easy to work with. Thanks for your help. read more

On my trip back to Colorado my tire started to leak and needed repair. They repaired it at 6:50 on a Saturday night. The team was nice and respectful! I would highly recommend them. read more

Always prompt. They have always made me feel like I'm the only customer that matters. Great at explaining to me what needs to be done and different options I can use to complete the task that needs to be completed read more

This is the location we service all of our work locations. That may make this review a little bias because I'm sure we get faster service due to our work with them. I can call a vehicle in and drop it off same day. Vehicle is immediately worked and usually ready for pickup 24-36 hours later, even when extensive work is needed. Customer service is great and the owner is friendly. They have a large flatscreen in the lobby you can watch while you wait for an oil change or other minor work. They'll even let you choose the channel. read more

This place gave us great service. We had trouble with a spark plug and had a few other things fixed, changed filters to make the car run better. We were back on the road in 5 hours after the problem was diagnosed. We were on our way from California to Cinncinati to the Olds Nationals, the car is my 1991 Olds delta 88, it usually runs great. My hubby is a car guy not a mechanic but he knows his way around a car repair job. He was pleasantly surprised by the price and delighted by the level of service. We will make our next stop without any cancelation, we may get there later but that's okay. When you need a car repair on the weekend call Carol and she can get you fixed right up! read more

I had a flat tire and he didn't charge me anything because he knows I work for a non profit organization. I don't know about the one star reviews but my last two times here had been good. He didn't charge me to check my air pressures the last time neither. Very good customer service, totally recommend. Plus it opens 24/7 so you can always stop here for an emergency! Thumbs up! read more

Worst car repair experience I ever had. It was an emergency and I needed my car back ASAP, so a 24 hour repair seemed like a no-brainer. Took it in and it took A FULL FREAKING WEEK to get it back, and the kicker, my car wasn't really fixed and I was stuck with a $300+ bill. Ripped off hardcore. I complained and was given a "we don't care pay us" attitude. Being a person of my word, I paid their stupid bill and reported them to the better business bureau. Crooks. Then I took my car to Anderson Ford Dealership where it was repaired in one day for a third of the price, correctly. Avoid this place, they're the stereotypical scammer car mechanics. read more

I was driving through Nebraska and had an alternator go bad. They worked on a Sunday to get me back on the road, without charging time and a half. Our mechanic Russ was very personable, knowledgeable, and professional. He checked everything on our car and made sure we were safe to hit the road again. read more

Worst place EVER!!! Had my car 2 months and when I asked for it back suddenly my car disappeared after it sat in the same place for 2months now suddenly it vanished. Crooks read more

This place is amazing we were traveling through Nebraska and had our water pump go out in our jeep it was a Saturday at 4 and we were an hour away from this place called explained we were trying to get back to South Dakota and they told us to come they would get us in they stayed late for us and had us back on the road in about an hour for a very reasonable price they definitely go out of there way to take care of there customers highly recommend and forever greatful for their fast professional service read more

While my vehicle was older when I last it, I found it odd that I had to take it back to the shop almost every month for some repair. I have my theories, but after so many years of service and this happening over and over, I decided to look into other options. read more

I highly recommend 24 hour auto repair. I went in for a tire repair and received outstanding service. They were professional and thorough. The office staff was helpful and friendly. read more

I wish there was a negative star. I had a issue with my tire and wanted to find a place in Lincoln that could plug it as I'm on a long trip back to my military base. I called them 6 times and even stayed at a hotel over night in the hope they would call back. I called them again about a dozen times. No luck and so much for the claim of being a 24 hour service. read more

I read reviews of people passing through Lincoln and being able to get service right away... Completely different story for me; my window dropped and wouldn't roll up- in below 0 weather. They were the closest repair service to me. I explained my situation to the clerk and asked if someone could pull up the window and just tape it up for now. Because I could see they were busy I added that I would be willing to wait however long. The clerk ROLLED HER EYES and told me I would have to wait until next Tuesday (it's Friday) because they are jammed. Okay, I understand that, could you tell me the closest jiffy lube? "They wouldn't be able to help you." Is there anyone close that I could go to? Then she answered the phone and proceeded to ignore me. I was more polite than I should've been, and decided to walk out the door before I lost my shit. I'm sure the mechanics are great, but I won't ever know because their "secretary" was a huge bitch and I won't be referring anyone here. read more

I broke down on the interstate and had my car towed to 24 Hour Auto I was told they opened at 8AM I left a message and they finally called back at 1015 after I had called the police dispatch to see if they even opened on Sunday. After they contacted me service was wonderful and my car was fixed and on the road again. They came and got my keys from the motel and also picked us up. i would use them again if needed. read more

This is the place to go if you're in Lincoln. We were driving from Chicago and heard a rattling noise from under the hood. This had come up earlier in the year in Chicago, and we were told it was a broken transmission. The transmission was rebuilt, which was very costly, but the sound remained. I specifically had requested all mechanics we went to to evaluate the heat shield, but it looks like no one did. The guys at 24 Hour Auto Repair fixed it within 15 minutes, and it only cost me $13! Can't get better than that. read more

As this is a 24 hour service, I asked for my vehicle to be towed to their location at 6:30 at night because it died while I was driving. It sat OVER NIGHT in a bad neighborhood unlocked with the keys in it, and when I called in the morning to check on it they had no record of my vehicle. I had to have someone take off of work to check on my vehicle. VERY unhappy. I wish there was a 0 stars option. Do not go here. read more

Zero stars! Don't take the name too seriously. In an emergency situation... We were told no one could even look at our vehicle until the next day. They weren't friendly or helpful! read more

Great service, honest, and very friendly. We were driving through to CO and our air conditioning went out. They fixed it on a Sunday in no time at all. read more

Got towed here at 10pm a few nights ago after our car died on the highway, only to be disappointed that the name is misleading, it's not "24 hours" at all. We got a motel while we waited for the shop to open in the morning. To add to the disappointment, the shop put in a new battery in our car when the real problem was the alternator. I should have known this myself, but I made the mistake of trusting the mechanics. They told me the alternator was totally fine. We got hosed: a few hours down the road, our car died again and we were stuck at night on the shoulder of the highway. When I went to Autozone and checked the alternator myself, it was totally broken. I highly recommend avoiding this shop. They wouldn't take any responsibility for their poor diagnosis and service. read more

I have taken 2 vehicles to them and both of them ended up going to the salvage yard shortly after. Will never return again. On my second vehicle it even died leaving the lot after they said everything was all good. Then we got it started agian and as I got home I shut it off and it wouldnt start again. Hello...when you say its good it should be good read more

24 hour is the worse please to take your car. The recommend repairs on my vehicle when there was nothing wrong with it. They didn't call me to keep me up to date on what's going on with my repairs. I will never go back. read more

I have taken my truck twice to 24 hour auto. When other shops can't get you in for a week, David has been able to get my truck in same day or next day. Most of the negative reviews seem to be from people who are trying to make their emergency the shop's emergency. That's not how it works. If they are busy(which they always are) they can't save the day for people. I've had minor and major work done, and for both the prices have been fair. The owner even walked me inside the shop to show me my old parts that were junk to show me how bad my vehicle was before they fixed it. My major front end work,oil change,window regulator,alignment,brakes,rotors,ball bearings, axles, everything it seems! was originally quoted at almost $2000, which would of been in the ballpark according to my research on labor and parts costs. I got a call from David telling me they came in under budget at just under $1800. I already agreed to the original price, if they are so crooked, why did they make that phone call? Work is guaranteed for 3 years. I think the facilities are great. Nice bathroom and waiting room. Friendly. read more

My truck broke down 12 miles north of Lincoln. 24 hour arranged towing, and got me back on the road in just a couple of hours. I would absolutely bring my truck back here for repair! read more

The heater in my truck went out. I called about 4 or 5 shops, and every one of them said it'd be Tuesday by the time they could have me drop the truck off. When I called 24 hour auto, they said I could drop it off the next morning (called about 5 pm on Thursday, dropped it off Friday at noon). Within a couple hours, they knew the issue and called me back with the estimated price. This shop is open until 10 pm, so they were able to work on the truck all afternoon and I was able to pick it up that same evening. The price was decent, timing was great, would recommend to someone who has an issue that needs addressed quickly! read more

After my car broke a tie rod, I had AAA tow my vehicle. The shop was recommended by AAA, so I had it taken here. Big mistake. This was on a Thursday. Despite being "24 Hour" Auto Repair, they told me they may not be able to finish it until Monday. I said that was fine, I was going to be out of town over the weekend and I would pick it up on Monday. Monday came, it wasn't finished. And so it went for the rest of the week. On Friday, I told them I needed it done and was told explicitly it would be ready to go by 8:00pm. After walking to the shop (a little over an hour from my place) it wasn't done. Because of this, I missed a bus I was supposed to catch that night. I was told I could get it the next morning. I was dropped off by my wife on her way to work at 2:00pm the next day. And then, just to add insult to injury, I still waited another hour for them to finish up. All told, a broken tie rod took nine days and just shy of $700 (with all the suspicious additions to the bill) to fix. Wouldn't bring my car back here if it was free. read more