I had a really disappointing experience shopping for a quinceañera dress here. What should have been a fun and special moment turned into something very uncomfortable.
The woman helping us was extremely off-putting from the start. When we asked questions about the dresses, instead of being helpful she came across as rude and condescending. At one point I asked what a certain detail on the sleeve style was called, and she snapped back with "It's called a sleeve." The tone was belittling and dismissive, like we were stupid for asking a question. Obviously we know it's a sleeve -- we were asking about the design and style.
When she spoke to the soon-to-be quinceañera, her attitude was also very harsh and pushy. Instead of making the experience exciting and supportive like it should be for a young girl picking out such an important dress, she was overly aggressive and frankly just unpleasant. It felt more like being lectured than helped.
Shopping for a quince dress is supposed to be a special memory for families, and the energy in this store completely ruined that moment for us. Customer service matters, especially when you're working with young girls celebrating a big milestone.
Because of how we were treated, we left feeling uncomfortable and honestly shocked by the attitude. There are plenty of other boutiques that will treat you with kindness and respect.
I would not recommend coming here. Save yourself the stress and take your business somewhere that actually values their customers. read more