Wow , a company that cares above and beyond for its clients!! Needed a part and they took the time…read moreand for no charge to help try and fix the part before they had no choice but to order it new ! Also gave free classes on how to maintain your hot tub with no ulterior motive but to help the customer review what they show you upon delivery of one's hot tub Showroom is absolutely gorgeous!!

I am writing this to warn other buyers about the deceptive sales tactics used by The Hot Tub…read moreFactory regarding their "Permission to Relax" 60-day guarantee. They heavily push the idea that you can buy with total confidence and return the spa within 60 days if you aren't satisfied. However, when you actually try to utilize this guarantee, they disclose a massive, hidden $1,450 pick-up fee that was never clearly communicated at the time of purchase. While their fine print mentions that initial delivery fees are non-refundable, burying a $1,450 return penalty makes the "money-back guarantee" a complete sham. A company that prides itself on "no gimmicks" shouldn't resort to hidden fees to trap customers. If you are shopping here, verify the fine print and know that returning a defective or unsatisfactory product will cost you thousands.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

I have gone thru many pool companies and none came even close to magic pools. John is professional,…read moreknowlegeable, and does phenominal work. He is always there when you need him, honest and trustworthy. As far,as i am concerned, the best pool company out there. Plan to use them exclusively fron now on. They are 5 star+++ company

My in-ground pool is older, and while I've used "full service" companies in the past, there always…read moreseemed to be expensive issues popping up--with little to no explanation. I never really knew what was going on, and the crews didn't seem interested in helping me understand. This year, I finally found someone who's different. John responded to my Yelp post quickly, was professional, knowledgeable, and genuinely wanted the work. He handled the opening, does weekly maintenance, and has taken the time to walk me through the different components so I can take on some upgrades myself. Can't say enough good things about John. He's easy-going, reliable, and has been maintaining pools across the Island for over 15 years. For my neighbors in and around Port Jefferson, the Three Villages, Mount Sinai, and Miller Place--John's been coming out to me, and he's a rare find if you're looking for honest, hands-on pool support. I'm so glad I connected with him and finally have my pool under control.

Great service, honest and great communications. jamerican…read morepools is a rare professional and knowledgeable! I will recommend

From the owner: Jamerican Pools services both residential and commercial pools and spas with expert care. We offer…read moreweekly cleaning, equipment installation, repair, and troubleshooting, so you can relax and enjoy your pool or hot tub year-round. Serving Suffolk, Nassau, and Queens County, our friendly and knowledgeable staff is dedicated to 100% satisfaction—guaranteed. Call today for a free estimate and experience the difference with Jamerican Pools!

I absolutely love these guys!!!!! And this service was cost efficient!!!!!! THANK YOU!!!!read more

Totally mislead us. Been using them for 2 years. Showed up and said they couldn't open our pool…read moreafter throwing salt In it and saying water level was too low. (Needed minimum water) they left. Ruined mother's day because it was supposed to be open. Came back charged us another $80 to turn filter on. Was supposed to some back today to clean and finish opening pool. NEVER SHOWED. Poor communication. They have not answered us. Too many options, don't waste your time with this company.

This company came to the rescue for me with my pool this summer. I'm using them for weekly…read moremaintenance and the price is fair, the guys are professional, respectful, on time, & reliable. I can't say enough positive things. I've been using them so far for about a month and a half and everything has been smooth sailing. As of right now I highly recommend this pool service.

The worst customer service I have ever received from a business in any field of work. I called to…read morediscuss an issue with the opening of our pool. The woman who i spoke with on the phone had an attitude right off the bat and would not let me get 5 words in trying to explain the issue that we were experiencing. I got cut off so many times I had to verbally ask if she could please let me finish a sentence. So unbelievably unprofessional. I would never recommend this company to anyone. Stay far away.

I called this company hoping someone could come take a look at our property to build a pool…read more Unfortunately, imperial pools does not work in our area, but Barbara was incredibly helpful. She answered the phone immediately, took all of my info and was quick to get back to be about not working in my area. She was kind enough to reccomend a reputable company in my area whom they have worked with before, and even told me I could contact her anytime if I needed help or had questions about anything!!! This was above and beyond anything I expected! 4 other companies in our area never even called us back, or didn't show up after making appointments! Thank you Barbara!!!

From the owner: Designers/builders of outdoor and indoor gunite swimming pools, spa's and…read morereflecting pools. We specialize in pools with negative and vanishing edges, and sites requiring piles and grade beams. Installation of automatic pool covers. automatic pool covers.