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    Jennosa Pools

    5.0 (2 reviews)
    Closed 9:00 am - 4:30 pm

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    3 years ago

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    6 years ago

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    The Hot Tub Factory

    The Hot Tub Factory

    (36 reviews)

    Wow , a company that cares above and beyond for its clients!! Needed a part and they took the time…read moreand for no charge to help try and fix the part before they had no choice but to order it new ! Also gave free classes on how to maintain your hot tub with no ulterior motive but to help the customer review what they show you upon delivery of one's hot tub Showroom is absolutely gorgeous!!

    At the start I would have given a 5 but since then I've dropped it to a 2. I was told that signing…read moreup for a monthly plan would be a convenient way to get the chemicals for my tub. It turns out it's $91 a month for 12 months but deliveries are very sporadic. I actually had to buy my own shock and chlorine because I still haven't been sent any. So far I've paid about $400 and have received almost nothing. When I tried to cancel the plan they told me no. I have to pay for a full 12 months. After that I'm free to cancel. we love our tub but we are disgusted by this turn of events. Don't get tricked into signing up for the monthly plan. You are just wasting your money. Any pool supply store sells hot tub chemical and you can have it when you need it not having to hope a delivery comes. After $400 of monthly fees I still had to spend $60 to buy what I needed. They told me I must be using too much but according to the water test strips my tub water is perfect and looks crystal clear as well. Just say no and buy your own supplies at the store.

    Jennosa Pools - poolservice - Updated May 2026

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