Fair pricing very helpful would highly recommend for all the problems that come with owning a poolread more

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

I am writing this to warn other buyers about the deceptive sales tactics used by The Hot Tub…read moreFactory regarding their "Permission to Relax" 60-day guarantee. They heavily push the idea that you can buy with total confidence and return the spa within 60 days if you aren't satisfied. However, when you actually try to utilize this guarantee, they disclose a massive, hidden $1,450 pick-up fee that was never clearly communicated at the time of purchase. While their fine print mentions that initial delivery fees are non-refundable, burying a $1,450 return penalty makes the "money-back guarantee" a complete sham. A company that prides itself on "no gimmicks" shouldn't resort to hidden fees to trap customers. If you are shopping here, verify the fine print and know that returning a defective or unsatisfactory product will cost you thousands.

If you want to destress with a hot tub--DON'T BUY HERE!…read more Ever since we bought this tub, it has been nothing but one massive headache. The delivery crew literally dropped it twice, it arrived filthy on the inside, it has an active leak, the top cover bar is bent, and they couldn't even align the cover clips correctly. If you actually want a superior customer experience, save yourself the stress and buy your hot tub from Home Depot instead.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

I have gone thru many pool companies and none came even close to magic pools. John is professional,…read moreknowlegeable, and does phenominal work. He is always there when you need him, honest and trustworthy. As far,as i am concerned, the best pool company out there. Plan to use them exclusively fron now on. They are 5 star+++ company

My in-ground pool is older, and while I've used "full service" companies in the past, there always…read moreseemed to be expensive issues popping up--with little to no explanation. I never really knew what was going on, and the crews didn't seem interested in helping me understand. This year, I finally found someone who's different. John responded to my Yelp post quickly, was professional, knowledgeable, and genuinely wanted the work. He handled the opening, does weekly maintenance, and has taken the time to walk me through the different components so I can take on some upgrades myself. Can't say enough good things about John. He's easy-going, reliable, and has been maintaining pools across the Island for over 15 years. For my neighbors in and around Port Jefferson, the Three Villages, Mount Sinai, and Miller Place--John's been coming out to me, and he's a rare find if you're looking for honest, hands-on pool support. I'm so glad I connected with him and finally have my pool under control.

Great service, honest and great communications. jamerican…read morepools is a rare professional and knowledgeable! I will recommend

From the owner: Jamerican Pools services both residential and commercial pools and spas with expert care. We offer…read moreweekly cleaning, equipment installation, repair, and troubleshooting, so you can relax and enjoy your pool or hot tub year-round. Serving Suffolk, Nassau, and Queens County, our friendly and knowledgeable staff is dedicated to 100% satisfaction—guaranteed. Call today for a free estimate and experience the difference with Jamerican Pools!

I absolutely love these guys!!!!! And this service was cost efficient!!!!!! THANK YOU!!!!read more

A STRAIGHT AND HONEST "TELL IT LIKE IT IS" REVIEW!…read more Growing up in Brooklyn there was an old saying about people who are "Wanna be know it all's who in reality are totally inept, ignorant, lack any knowledge & expertise in their trade and then make totally buffoon inaccurate statements and then RIP OFF unsuspecting people and UNJUSTLY ENRICHING THEMSELVES! BOTTOM LINE.....Paul Romanelli does not know the difference between his rectal cavity from a hole in the ground" This review applies to Paul Romanelli a/k/a/ the owner of Paul Romanelli & Son Pool service Inc of Blue Point, NY incorporated in NY in 1999. DON'T EVER DO ANY BUSINESS WITH THIS PAUL ROMANELLI A SELF PROCLAIMED "POOL & SPA EXPERT!" His website has NUMEROUS misrepresentations and inaccuracies and my objective is that I do NOT want to see any other consumers getting "HOODWINKED AND RIPPED OFF"! LET'S REVIEW SOME FACTS: A) His Website claims to have "trained factory experts" for the spa brand "ENDLESS POOLS" which is UNTRUE! Even after I sent his telephone receptionist numerous pictures including the "brand" of the spa and pump along with the model #.......so after an exchange of emails over a week AFTER his visit he still had no clue of the model of the pump AND later blamed her (Sylvia) for this "miscommunication!" B) He verbally stated with his extensive knowledge he would be able to procure the same or comparable spa pump to get my spa "up and running" AFTER I GAVE HIM A $200 "GOOD FAITH DEPOSIT FOR A NEW PUMP" and I agreed to pay the balance upon completion of the project and then SCAMMED me a few days later by stating in writing he could not fulfill his promise since there were no parts available and then "disguised the $200" down payment as a "service fee" and then has the audacity to say he gave me a $50 discount! WHAT SLEAZY AND GREEDY POND SCUM BEHAVIOR since they state clearly on their website they provide FREE estimates and proposals! FACT: HE SCREWED ME OUT OF $200 AND ADMITTED HE WAS MISINFORMED BY HIS TLEPHONE RECEPCIONIST AND EQUIVOBACLY STATED IN WRITING "YOU DO NOT OWN AN "ENDLESS POOL" BRAND! IN REALITY HE HAD NO EXPERTISE AND THEN HE BELIEVES I SHOULD PAY FOR HIS MISTAKES AND MISINFORMATION???? A 'REAL MAN" WOULD OWN UP TO HIS MISTAKE AND REFUND MY MONEY! FYI: The ONLY compliment I gave him during our encounter that his telephone receptionist was very friendly and pleasant and requested I send lots of pictures of the "brand" ENDLESS POOL along with the name of the pump manufacturer which was NOT "WATSON" so I did praise her and then he "BRAGGED"... Sylvia works for a call center in Asia who takes calls and schedules my appointments for ONLY $1.50 USD per hour! BUT THIS SHOULD BE A CLUE ABOUT HOW "GREEDY HE REALLY IS" AND WILL OBVIOUSLY LIE AND CHEAT ANYWAY HE CAN TO MAKE A BUCK! C) Sends SEVERAL emails stating in writing that I do NOT own the brand "ENDLESS POOL" but a spa made by "WATSON" FACT: WATSON does NOT manufacture any pools or spa equipment! The"Brand" ENDLESS POOLS AND WATKINS PUMPS HAVE been produced in California by WATKNS WELLNESS Inc. of VISTA California! I have this all documented in writing along with a telephone log! D) When you read through his website or Google pages there are various statements about how many years of experience he has, one says 26 years another 27 years and another 34 years so which is it????? THIS STATEMENT FROM 1996 IS A FARCE! "He rebuilt his own pool, expanding his practical knowledge." Practical knowledge of what? Expertise in NOT knowing who all pool/spa pump manufactures in the industry are located? OR gaining the knowledge of SCAMMING pool/spa owners? E) After getting SCREWED out of $200 I then took some time to research pool and spa pumps in more detail and after spending 44 minutes on the phone with the actual spa manufacturer located on the existing pump they were so kind and informative and provided me with detailed information on every aspect of my "Endless Pool" brand and even confirmed in writing my serial # was on file and in FACT was an owner of this brand and within a week had the replacement pump delivered to my doorstep, so I personally gained MORE knowledge in 44 minutes about pool/spa pumps that Paul Romanelli claims to have gained in 26 or 34 years or whatever BS years he claims! Now it's only a matter of time that this outright scam will be exposed to numerous state and local consumer agencies and then for the "icing on the cake" will be when eventually will seek a judicial remedy in a local court of law and will donate any damages that I will ultimately will receive to an NYPD charity I endorse! Would you swim in a pool filled with slimy pond scum and bacteria??? GIVING YOUR BUSINESS TO ROMANELLI &SON POOL SERVICE WOULD BE THE SAME! So share this review with all your fellow pool/spa owners and DO NOT DO BUSINESS WITH ROMANELLI & SON POOL SERVICE INC!

This company came to the rescue for me with my pool this summer. I'm using them for weekly…read moremaintenance and the price is fair, the guys are professional, respectful, on time, & reliable. I can't say enough positive things. I've been using them so far for about a month and a half and everything has been smooth sailing. As of right now I highly recommend this pool service.

I don't normally write negative reviews. If you look at my Google reviews, you'll see that I…read moreusually go out of my way to praise businesses that provide great service. But after an entire summer dealing with Empire Pools, I've had enough. My pool timer wasn't working properly, and Empire had me taking pictures of it every hour and sending them in. After all of that, I was quoted approximately $500 for a new timer. Last weekend, friends recommended another pool professional. I sent him the exact same pictures. He immediately told me the timer wasn't broken. He showed me how to move the silver dial and position the ON/OFF trippers. That was it. The timer works perfectly. Then there's the salt system. Empire told me I needed a new salt cell but would not install one unless I purchased it through them. I ordered and installed the cell myself, but the problem remained. I also spent approximately $500 on an acid cleaning/service, and the red warning light was still on. Then I was told they were waiting for another part. Meanwhile, my pool continued turning green and I spent the summer repeatedly adding chlorine just to stay ahead of the algae. The pool professional recommended by our friends came over, looked at everything and recommended replacing the salt system instead of continuing to throw money at individual parts. We ordered a new system on Amazon for about one-third of the price, and he's installing it for $200. And then there's the customer service. My interactions with Jenn have repeatedly been unpleasant, but my experience today was unbelievable. A man whose name I don't even know called me and yelled, screamed over me and, in my opinion, bullied me while I was trying to explain my concerns. I actually recorded the conversation because I couldn't believe the way I was being spoken to. I also hired Empire for biweekly cleaning. Previously, when I didn't click their text to confirm an appointment, nobody came. This week I intentionally didn't confirm because I no longer wanted the service, yet the crew showed up anyway. The cleaning guys themselves were very nice, and I simply explained that I was no longer using the company and sent them away. When I contacted Empire about it, the situation escalated into the phone call described above. Equipment breaks and mistakes happen. I understand that. What I don't understand is months of conflicting information, money spent without resolving the problem, poor communication and being spoken to this way when I finally questioned it. I have the texts, pictures, quotes, receipts, call history and documentation supporting my experience. I just wanted my pool to work and to be treated with basic respect. After an entire summer of this, I have zero confidence in Empire Pools. I will never use them again and, based on my experience, absolutely cannot recommend them.

I called this company hoping someone could come take a look at our property to build a pool…read more Unfortunately, imperial pools does not work in our area, but Barbara was incredibly helpful. She answered the phone immediately, took all of my info and was quick to get back to be about not working in my area. She was kind enough to reccomend a reputable company in my area whom they have worked with before, and even told me I could contact her anytime if I needed help or had questions about anything!!! This was above and beyond anything I expected! 4 other companies in our area never even called us back, or didn't show up after making appointments! Thank you Barbara!!!

From the owner: Designers/builders of outdoor and indoor gunite swimming pools, spa's and…read morereflecting pools. We specialize in pools with negative and vanishing edges, and sites requiring piles and grade beams. Installation of automatic pool covers. automatic pool covers.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.