Very happy with Bob and his knowledge and workmanship of my sewing machine. Done promptly and very…read morereasonably priced!

Excellent and quick service! Will be returning when the time comes to get my machine serviced again!read more

My American mom took her sewing machine to this company, and the guy there, I think his name is…read moreDan, fixed it for her. I believe she said it needed some oil and a new belt. It is a Singer sewing machine that's at least 45 years old, which she has cherished forever, and it still works wonders. Now when I try to call the phone number given on this page, there's an operator recording that says the number is disconnected, followed by an "off hook" tone. Did the company get a new phone number? For the wonderful service of fixing my American mom's sewing machine, I give this company a solid 5 stars! When I recently tried to call the phone number, I was wondering if they offer sewing lessons, as I would like to learn how to sew with a treadle-powered sewing machine.

I just love this store! My beloved Rainbow SE vacuum died, due to my failure to learn how to care…read morefor this amazing machine. Anyway, it was just a few days before X-Mas and I HAD to replace my vacuum. I went into Target and all they had was junky and overpriced upright machines. I knew I needed to visit SV&S. Went in and explained what happened & he had a nice rebuilt Rainbow but I just didn't have the money to get it. He sold me a nice commercial grade canister Eureka machine that does a great job on my hardwood floors and I make due on the carpet w/ this machine. Works like a champ! The owner even gave me 20 bucks off the price as a Christmas gesture! What a sweetheart! Thanks!!!

I recently had my oven's bottom element go out. I got a new element from Dons Maytag, but realized…read morethat wasn't the only part in my oven that was toasted. With the help from the team at Don's Maytag I was able to get a diagnosis of the problem and got a new control board ordered. I was able to get my oven up and running again good as new! Next time I need help with an appliance that goes out I will be coming back here.

Called about a part for a very old Kenmore dryer and the helpful parts guy found me one that he had…read morein stock. He set it aside for me and I was in and out of there in just a few minutes. Great knowledge and expertise for tricky jobs like mine.

This is not a critique or praise. Just FYI that they do not do dishwasher repair. I don't recall…read moreseeing that on the listing or I wouldn't have called.

My experience with this appliance repair man was not even worth one star. He is dishonest and…read moreextremely rude.

Had a problem with a stove and was very disappointed with the service and lack of professionalism…read more For the duration of the service call, that proved to be completely unhelpful in diagnosing or repairing the issue, we were subjected to aggressive political views. Believe whatever you want but, keep it to yourself when you are hired to do a job. We couldn't wait to get this guy out of our home.

Had an oven problem and called and gave error code and oven and self diagnosis. Said they had to…read morecome out and look at it but $130 service call would be applied to repair amount. Did nothing but look at error code that I had given him. Several days later women called and said repair would be $395 dollars. When technition came to make repair he said that it was caulked in and he didn't do caulk and then tried to manhandle unit out without cutting caulk. Told me units aren't normally caulked in but having been a builder for 43 years I knew this was a false statement. Being he did not have proper tool I then got knife and cut caulk. When repair was finished without cleaning up after himself he demanded another $395 without $130 service call credit as originally agreed. The whole experience was highly unprofessional and to me seemed very unethical.

I visited this shop a few weeks ago with the intention of supporting a local business while…read morepurchasing a vacuum. I ended up speaking with one of the owners--and he sold me a Panasonic vacuum with replaceable bags. It felt a bit pricey, but I appreciated the 30-day trial policy he mentioned and was willing to give it a shot. After using it at home for about a week, I realized it wasn't the right fit for my space. The vacuum was quite heavy, and since I don't have carpet, the idea of constantly replacing bags seemed unnecessary. When I returned to exchange it, the guy was noticeably more frazzled and less friendly than before. I explained I was looking for something lighter, ideally bagless and possibly secondhand. He showed me a few options, but they felt outdated and still fairly bulky. We eventually landed on a lightly used Dyson cordless model, which was around half the price of the original vacuum. This is where the real frustration started: rather than issuing a straightforward refund, he first said he would cut a check--which surprised me, given the advertised 30-day trial policy. He then seemed unsure how to process the refund at all, referencing the invoices and appearing overwhelmed by the system. After some back and forth, he ran my card again, saying the receipt indicated a refund had been issued. But when I checked my bank account, it looked like I'd been charged a second time instead. I returned to the store and showed him the transaction. He remained convinced the refund had gone through, but after I insisted--firmly--that he contact technical support or else I'd need to involve my bank's fraud department, he finally got the system to process the refund correctly. It took about 45 minutes in-store, and the money hit my account 2-3 days later. In the end, everything was resolved, and I did leave with a vacuum I'm happy with. But this was a pricey transaction, and the whole experience felt more complicated and time-consuming than it should have been. I'm sure this store does good work with vacuum and sewing machine repairs, but based on my experience, I wouldn't recommend purchasing a new vacuum here unless they improve their return process and customer communication.

Our Shark stick vacuum stopped sucking and I brought it in for a fix. Josh examined it and the…read morebelt motor had melted. Note: Shark Vacuums don't sell parts even to repair shops. Very quick turnaround and he didn't charge me. I'll certainly do business with these folks again. And I'll never purchase a Shark again.

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.

I contacted Brandon after a few people on Reddit recommended him, and I saw that all of his reviews…read moreon Google and Yelp were 5 stars. He didn't disappoint! He was able to give us good advice on what to do with our crappy dishwasher (we are thinking of getting rid of it and not replacing it), he fixed the issue we've been having with our stove for 4 years, and he fixed a problem with the fridge that another appliance repair service said couldn't be fixed. In addition, he moved the washer and dryer about 6 inches over for us! Well worth the money, and he was also super friendly and knowledgeable.

I LOVE FIVE STAR APPLIANCE! Brandon and Lauren are the most "on top of it" vendors we use at our…read moreapartments. Brandon is extremely knowledgeable, he is polite, he is efficient, and I know if Brandon is involved, the job will get done correctly. Love this duo!! You cannot go wrong!!