I ordered an online biotin supplement and immediately received a delay of order notification with NO explanation. I noticed however that they didn't delay immediately charging my credit card for the item. I responded to them by email that they're could either send the item immediately AND provide me with the reason for the delay, additionally criticizing them for not having an electronic perpetual inventory system so customers would know if they were sold out of items, or the must refund my credit card until the item was received by them and shipped. Voila, they then immediately advised me the item had been shipped. Still no explanation as to what the delay was or why. I have a FedEx tracking number so have confirmed it shipped the same day as my email exchanges. Poor communication Poor customer service protocols No perpetual inventory system It appears this is standard procedure for Jeffers to automatically send delay of shipment notices, as per the BBB and other reviews. I'll certainly not order from them in future. read more

We ordered home FIP tests for our cats from Jeffers. They were out of stock. Instead of simply telling us it was out of stock, they charged our card hundreds of dollars and sent us heartworm tests for dogs. Rather than instantly refunding our money, we were told we would need to pay to ship the product we never ordered back to them before they would refund the money they fraudulently charged us. Upon our objections, they provided a shipping label, but still refused to refund the money they fraudulently took. After expending hours of our time dealing with their "mistake", Jeffers took multiple weeks to provide the refund. Nothing offered for our time and inconvenience rectifying their fraud other than a half hearted "sorry". Having been Leonberger breeders for over 25 years and starting a Maine Coon cattery, we will be sharing their ridiculous incompetence (at best) with everyone we know and I would strongly advise against allowing these people access to your funds. read more

The vaccine arrived with delay and with melted ice pack... I will not order here any more.

THIS PLACE IS A SCAM - THEY WILL TAKE YOUR MONEY AND THEN NOT SEND YOUR ITEMS - I placed an order on January 2nd and they took money out of my account already - it is now January 17th and no items - called and ask for a tracking number - they don't have one and can't tell me when my items will arrive - very rude about it as well and was bothered that I called to check on my order. read more

Unfortunately the modified live vaccines we ordered arrived warm with "cold paks" also warm. When I called to complain I was told no refunds and that I should not have chosen the ground shipping option but much more costly next day air shipping unless located right around their Alabama location. They should not offer routine ground shipping with cooler and ice paks as an option (with no recourse for inactivated warm vaccines on arrival) if they cannot assure they can arrive effectively and maintain effectiveness. As a veterinary doctor I cannot recommend ordering vaccines from this company unless you live near their location in Alabama or are willing to pay high, overnight shipping costs. Use your local veterinary clinic instead. read more

This was suddenly on autoship. When I called to cancel they said they would put in the request. I immediately get a call back a few minutes later saying they can't cancel because they already shipped. When you look at the tracking, you can see that UPS never received the package and the label had just been created only after I made the call to cancel. They know they have a policy they won't allow for a return on vaccines. So they will never allow you to cancel a vaccine order when they can just go ahead and ship after you call to cancel and that way they force the sale with no recourse given. Very shady business practices. I'm going to post this for all the websites that will alert you to scammers and fraudsters. read more

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I love this place! I love the clearance bin the most!!! And the next best thing, ok or maybe tied for first is the sheer knowledge of the staff. They know what they have, or know who to ask or where to find it. That is the most valuable thing they have, a strong caring staff. You know they care about your animals. I have visited several times while visiting my mom and dad. My service dog is on a special diet. I have asked them to try to locate his kibble or something like it, they may not have what he needs, but they find one close! I also appreciate the huge selection of dog accessories, toys and everything a dog mom could want. I got some holiday shopping done for not a ton of money. Whenever I am in town I always pop in. read more

ordered 6 gallons of shampoo from them. due to living in a rural area and them sending them usps they were sent back! when emailed about this issue they continued to tell me there was nothing they could do I had to go through Amazon. Amazon told me the company needs to help me and continues asking for proof of non delivery even though it literally states they were undeliverable. I am now out quite someone money and 6 gallons of shampoo that were going to be used for my small business read more

Ordered two 50lb containers of Daily horse wormer . Got one 8 or 9 days later . Contacted customer service Shanna Manning and was told 8 days after contacting them that she had written it up for a reshipment . It has now been 9 more days and three emails to customer service/Shanna and .....CRICKETS . No reply , no update , nothing . If it appears to be a good deal , it's not to good if you don't get what you pay for . read more

Been almost 3 weeks since I placed an order. As of today, still no delivery of items. Very bad customer service. Only says "shipment is delayed". Would not order from them again. read more

Placed an order 4 days ago and it still hasn't left the warehouse.Absolutely unacceptable when medications are involved.

Ordered three fly masks. Paid for expedited shipping. Only got took 10 days to get here. Had to call them to find out where the third one was and they told me it was out of stock and they would refund my money. Horrible, horrible horrible! read more

Ordered an incubator, was told it would be here by June 2. Never shipped out, contacted them and they told me it would ship by Wednesday. Now I was just told that they couldn't fulfill my order and I have to wait 3-5 days on a refund. IM out $200 in hatching eggs now bc I expected an incubator yesterday and it will be at least a week and a half or more before I can get one from somewhere else. This is an absolutely terrible way to run a business, extremely disappointed read more

BEWARE! After one week they sent me notice order was being delayed. When I called Marsha told me it would three weeks until I would receive. I cancelled order. Three hours later she called vack and said she had a teacking nimber for me. I said I cancelled order. She tild me I couldnt cancel bc alteady shipped. The tracking number was generated AFTER I had cancelled per tracking service. AWFUL USE ANY OTHER COMPANY! read more

Thank You Patti! You have been Sorely Missed! I thought I was done with Jeffers forever but seeing you are back at the helm I am confident things will improve. The service has been absolutely horrific, and no one seems to know a halter from a hammock!! I was in today however and the moment I saw your face I knew things were going to be better, in fact looking around i can already see your influence! The Store is beginning to look like someone who knows their customers needs instead of product half hazard sitting on a rack! So good to see you again!!! Great Job Jeffers! finally found someone useful read more

I have ordered from Jeffers several times with no problem other than horrendously slow shipping. I notice their website currently mentions shipping delays due to storms across the country. Funny, UPS, FedEx and USPS have not mentioned any delays in their operations due to "storms". read more

Jeffers has everything you need for your horses, dogs, and cats. Some of the items in the store are not on the shelf. If you see something online but not on the shelf, go to the customer service desk near the clearance, and they can retrieve it for you from their warehouse. Jeffers has competitive prices. read more

Jeffers is the absolute worst company to buy from. As a company theyvhave no moral integrity. I bought my first shipment of vaccines in May of 2024. I se it up on an auto ship. They customer service department set it up because buying vaccines I wanted to make sure it was set up correctly. When the vaccines arrived they were hot and the second set was also. There advise was to get an ice pack and send them back. They did refund me my money. I gave them a second chance big mistake as they delivered my November shipment fine however, my January shipment never shipped on the 9th I contacted them and they said it shipped on the 6th and would be to me by the 18th. I paid for 2 day shipping. I contacted them and told them this was unacceptable as the vaccines would be bad when they arrived. They told me they would refund me but I needed to send the vaccines back. When the vaccines arrived I rejected the package and not only do I not have the bad vaccines they never refunded me. This company is absolutely shady and deceitful. read more

They told me to drive from Wisconsin to Missouri to intercept a package!!!!! I have ordered from Jeffers as we are a small dog rescue. I will order vaccines and supplies. At times I would get the wrong product or they didn't use the extra ice I bought and the vaccines were no good. I send them to fosters and other locations. On Saturday I ordered vaccines online. It give you the customer service number to cancel and an email. June 30th I did both. I received a reply back on July 3 , Monday that they hadn't shipped the order yet and could cancel. July 3rd I responded yes please. Label was created July 5th and sent. Not only would they not reimburse me, they told me to drive from WI to MO to intercept the package! They said they would send me the return label to send back, I explained that the woman wouldn't return them. There's other reasons why I wanted the shipment stopped. So after they said they would stop shipment, shipment was sent days after( a holiday in between) they wouldn't accept responsibility and will not refund the money read more

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Worst service experience ever. I ordered boots for my daughter on January 3rd and have still not received them. Repeated empty promises to ship immediately and empty apologies that this isn't the quality of service they want for their customers. If I could give zero stars I would. My daughter's birthday was ruined. read more

HORRIBLE customer service - it took FOUR emails to get a response and that's only after I told them to cancel the order (my bank is looking into the charge as well). Then I get an email stating that I will be receiving my order in 2 days ---- yet status shows 'Handling' and there is no tracking number. I know my bank will get my money back but be forewarned! Use Big Dee's instead (and no, I have no relation to the company) - prompt service, prompt delivery. read more

Should have read the reviews. Received laying boxes. One was cracked. They are not designed properly (so that the egg rolls into the box). They also don't fit. Company wants me to pay for shipping to return items. Never again. Live and learn. read more

Vaccine arrived hot and was informed it was not their responsibility to assure vaccine is shipped to arrive at appropriate temperature to be effective. Very poor customer service. read more

I have bought from Jeffers for quite a while and have always been satisfied. One time I got an operator that was in training and made a mistake, but it was cleared up right away. I was notified of my refund and reordered with no problems. I think the best way to judge a company is by the way they handle their mistakes, and Jeffers was very satisfactory. Their prices and selection is fantastic too! read more

I dont know what is going on with Jeffers, I have ordered from them for years, but the last two orders have been utter disasters. I only received part of my most recent order and reached out for over two weeks to try to get it resolved. At one point they tried to tell me that I hadnt paid for my 7 horse dewormers and I wasnt charged. I promptly pulled up my credit card charge and sent screenshots showing i had in fact ordered them and was charged . This entire time i have received the worst and most unprofessional customer service . I still have not received my dewormers, but instead was resent the vaccines i ordered. Not even an apology or a hi kathryn on any communication . I dont know if they are seriously incompetent or they just are flat out rude. Needless to say they have now lost me as a customer and I dont recommend anyone use them. Oh and management will never call you back. read more

Jeffers - Pet Stores Near Me - Dothan, Alabama

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I tried three times with these folks and was overcharged three times. They eventually reverse if you ask enough. I still have not received the last order. They are thieves. Just don't do it. read more

The retail store does not answer the phone. It just rings and rings. Option 1, to place an order seems like it rings a call center in another country, with terrible phone reception. No thank you! read more

I ordered a bottle of Ivermectin on 3/10. I received my bottle the evening of 3/16. When I opened my box I discovered that the expiration was in just nine months and the bottle seemed to be leaking, despite the top being intact. I attempted to call over the weekend, but they either were not open or they did not answer their phone as the recording just continued to repeat that they "were experience a high call volume and someone would he right with me." On Monday I finally was able to speak to a representative who put me in touch with a manager after arguing with me once I asked if they could make sure the new bottle had an expiration of at least 12 months out. She repeatedly told me that their system stated the bottle they sent me expired 12/2025 and not 12/2024, which was false (see photos) but a moot point since half of the bottle had leaked by that point anyway. The manager said she needed photos of the damaged product, which is certainly understandable, but I was driving and unable to write down the email address. I asked her to email me so that I could reply to the email when I got home. She then put me on hold and said that she was going to put me in contact with another department (I cannot recall the exact name) and they would then decide if I could get a new bottle! I am unsure why it went from needing a photo from me to possibly not getting an undamaged bottle, other than being upset that I was "inconveniencing" her by requesting she email me since I was driving. After I got off the phone with her, I became increasingly upset and called back in. I requested to speak to a different manager who ended up being the call center supervisor. I explained what had happened in the previous call and that on their site it states that customers have three days to contact them if there is an issue. She stated she was noting my account and assured me that once the photos were sent that a replacement would be sent to me. After repeatedly trying to reply to the email address that was sent to me without luck, I used their live chat to send the photos. The person operating that site was also just as unhelpful as all of the others I had delt with... I finally was able to get confirmation that my email had been sent to both their generic mailbox and to the supervisor. I did not hear anything in return so I called in the evening of 3/21 to follow up. The representative told me that my claim had been denied because the bottle I had has an expiration of nine months out.... I regret even mentioning the date now because that was not the main issue! MY BOTTLE HAS LEAKED TO ALMOST NOTHING! I explained again that was not the main issue, just to be put back on hold. She then told me that the supervisor I had been dealing with had left for the day and asked me to call back tomorrow! I explained that I have had a leaking bottle of Ivermectin in my sink now for seven days and despite me putting tape on the pin hole that I did eventually find, it continues to leak. I need to know if they want this bottle back or if I can discard it. I asked to speak to another manager and she told me that there were none there at this time. I again questioned the fact that she said there were absolutely no managers on duty and she kind of laughed and said no... I cannot, and do not believe that a business would be open without an authority figure available. I told her I needed to speak to someone else who could help me, she chuckled and put me on a permanent hold. I finally hung up after a LONG wait. This is absolutely insulting as I have used this company for several years. It should not be this difficult to get resolution for a damaged product! I NEED this item ASAP in order to treat my animals, and instead I have a bottle that I cannot open, leaking in my sink in fear that if I do open it, I won't get a replacement. I am not asking got a refund, and I am willing g to return the leaking one I have... I just need the undamaged item that I paid for! read more

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I just received my second order from Jeffers (last year was the first). My order was placed online on 11/2/23 and delivered via Fedex the next day! Astonished by their service. Beats delivery times by Chewy (which is fast) and Amazon prime for critter orders. read more

The order was returned and received 4 days after receipt. They have strung me along for 6 weeks stating they had not received it. Had to get UPS to issue the return info ticket. Now am wondering if I will receive the refund they said they processed in a timely manner. read more

A one star rating is way to high for this company. I ordered a product. It posted as delivered but I did not receive it. E-mailed Jeffers and was told they are not responsible for packages that scanned as delivered and it was my responsibility to knock on doors in town to see who got my package. I will never order from them again. The worst excuse for customer service I have ever experienced. They need to take lessons from companies like Revival, Petedge and Chewy. Unless you have money to throw away on packages not delivered, do not order from this company. read more

You can't call these people. Call the number, select the number to speak to the retail store and you go straight to voicemail.

Jeffers neglected to ship us our puppies vaccination on the day in which they listed online. I took off work to be home, paid for the overnight, all to ensure that the vaccines would be quickly refrigerated. Upon following up with their customer support, I was repeatedly told that I was "misinformed" and that the best they could do was ship it out Monday (4 days from the day I ordered it) but I still needed to pay for the overnight shipping, otherwise I'd get it next Friday. This is all while having a recording while on hold was saying "If your order is urgent, we have enough people here today to ship you your order, so you can receive it tomorrow." Our customer service representative was so degrading and sarcastic that it ultimately led to the cancelation of our order, which definitely was not our intent when calling in, but that being said, I'd rather know my money is going towards a company who actually values their business. read more

I absolutely love Jeffers Pet. I have ordered from them a couple other times before and can truly say this is the best website to order call your pets needs. So far I have ordered dental chews. De-Wormer ETC... They have have rock bottom prices and actually better than there competitor ( Petedge ). Shipping is free on orders over $60 and sometimes orders over $49 and is super fast. If you have pets and you don't want to pay Petsmart or Petco prices I highly recommend you check out Jeffers, I don't think you will be disappointed. read more

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they sell items they dont have,refuse to refund for your purchase and talk ignorantly to their customers on the phone. they sold me items back ordered with no date of ever shipping and refused to refund for the item. I will buy from pet smart from now on. bad company,bad customer service. avoid this business at all cost, I WARNED YOU read more

Excellent customer service!! When I ordered a giant haul of dog toys and treats to give as gifts for Christmas, I noticed one dog became ill after eating one of the treats purchased. I contacted Jeffers immediately to report this. They were very apologetic and refunded me for all of the edible treats I received. I was impressed with how quickly everything was processed! They are still my number source when I need to order dog toys! read more

Poor customer service, shipping is sooooooo slow, But then I emailed them and complained and they sent my package out second day air and I should be receiving it tomorrow so I'm gonna give them five stars read more

Five stars to Jeffers for offering high quality products for an amazingly low cost. I don't order from anyone else (unless there's some kind of unbeatable sale going on) and Jeffers has become the main stay of my entire equine business when it comes to ordering everything from medical supplies to tack and super awesome and fun colored grooming supplies! Even my dogs benefit from Jeffers and their fantastic and constant supply of awesome! And your holiday items? SO DARN CUTE!!!!! Jeffers... You're fantastic people. I LOVE the fact that if I forget something on my order, all I have to do is email and POOF you guys tack it on for me super quick and get everything shipped at warp speed. Thank you for making my life easier and my horses and dogs a whole lot happier! read more

I called Jeffers to tell them my orders were getting dropped from the system after they had been placed and that I had missed out on several discounts while trying. I also asked why my shipping was so much on 5 lbs. of product and that I normally don't pay shipping on that small of a weight( it was over $49.00). Lady orceeded to pull up EVERY time I had paid shipping on an order for the last year and ended with." you hve been paying shipping'. I told her that was on bags of milk replacer which are bulkier and weigh more. She put me on hold and PROMPTLY HUNG UP ON ME! As soon as I find someone else who carries Ammonium Chloride, I am done with this! Same thing happened last time I called. If you have a good reply for their excuses, they hang up on you!!! read more

I have shopped Jeffers for more than 30 yrs. I check with them, before ordering from anywhere else. Only recently have I had any issues with them - their customer service is always first rate. But, the woman I spoke with today spoke over me, not listening to what I said & must've thought I was an idiot! I don't think she'll be there long. Jeffers gets 6 stars, this woman gets -2 stars, thus the 4 star rating. I am still a loyal Jeffers customer. read more