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    Tractor Supply

    2.3 (3 reviews)
    Open 8:00 am - 9:00 pm

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    4 years ago

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    For Pet's Sake

    For Pet's Sake

    3.9
    (8 reviews)

    Sally the owner is amazing. She is very informative and always helpful. Friendly people. Support…read moreyour locals !!

    We were recently in Dothan for a visit with family and our pup was in tow. We were in such a hurry…read moreto get out of Birmingham and beat traffic, that everything was thrown together. In the scramble, Shug's food was left out of the packed luggage. We use a very specific brand (being the diva that she is), and we didn't want to just grab a random dog food that could potentially upset her stomach. After looking on the dog food's website, For Pet's Sake popped up as the only retailer in Dothan that carried our brand. Upon arrival, we started exploring the food shelves. We could not find it. The pet store we use in Birmingham is so incredibly accommodating, that other places are always compared to it. It took a little while longer of our aimless searching for someone to help us than our normal spot would have. They are always asking right out of the gate if there is anything they can help with (and love on our dog immediately). Once again, we are spoiled. Once we did talk to someone, they informed us that they can only special order our food. But they don't carry it in stock anymore. A little disappointed. But I blame the website more than the shop. My only other complaint is that their website didn't have regular hours on it. Still had July 4th hours posted without any indication as to what their normal hours are. Other than that, they have a great selection of treats. Especially their baked treats. Way more house made treats than I have seen in any other pet store BY FAR! We tested out a few for Shug and she absolutely loved them. We don't typically need a pet store out of town. But if I ever do in Dothan again, this will be where I head.

    Jeffers

    Jeffers

    2.2
    (70 reviews)

    When I ordered my five way vaccines for my pups, I missed that it was at risk shipping for ground…read more I didn't even notice shipping cause.I assumed that it would be overnight since it is a vaccines. Why would a company even offer ground shipping on vaccines? And how do I know that it was shipped out on time?How long it was set to process?If they just put it at risk on the customer? When I emailed him, they basically told me, it's my loss. Horrible company. Use valley vet, they only ship overnight on vaccines.

    I ordered an online biotin supplement and immediately received a delay of order notification with…read moreNO explanation. I noticed however that they didn't delay immediately charging my credit card for the item. I responded to them by email that they're could either send the item immediately AND provide me with the reason for the delay, additionally criticizing them for not having an electronic perpetual inventory system so customers would know if they were sold out of items, or the must refund my credit card until the item was received by them and shipped. Voila, they then immediately advised me the item had been shipped. Still no explanation as to what the delay was or why. I have a FedEx tracking number so have confirmed it shipped the same day as my email exchanges. Poor communication Poor customer service protocols No perpetual inventory system It appears this is standard procedure for Jeffers to automatically send delay of shipment notices, as per the BBB and other reviews. I'll certainly not order from them in future.

    Tractor Supply - farmingequipment - Updated August 2026

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