They are hands down the best groomer I have ever used. My dog is 12, and shy ad nervous. He…read moreshakes and because of bad groomers in his past. Petsense has an express groom. He was there only 1 and 1/2 hours. Which is amazing. I recommend them, especially if your dog is nervous about grooming. I will use them again. Amanda did his grooming. Nice girl.

These people are always very polite, accommodating and our GSDs come out beautiful!!!!! They take…read morethe time and understand the dogs they're dealing with, at least ours anyhow! LOL Our female GSD is the "mouth of the South," but she's always happy to when she sees that she' going to Petsense

This place is a joke. My dog died in their care after I gave clear, simple instructions about his…read moreheart medication. First they say something's wrong, then he's "better," then minutes later he's dead. Which is it? That's not care--that's chaos and incompetence. No real answers, no accountability. I trusted them with my dog's life and they failed him. Don't bring your pet here unless you're okay with the risk.

Not happy, my vet has never recommended an influenza vaccine for my dog. I was told this morning…read morethat they won't groom him unless he has the vaccine. Are they trying to drum up business for the vet next door? This will be the last time they'll get my business!!

Just stopped in and they had like a total of 5 fish and about maybe 20 parakeets. No greeting,…read morejust munching on their lunch. As I was looking into empty tank after empty tank, nice and clean empty tanks, a lot of them, I asked if they had any catfish, no, was the answer. I tried to support a family pet store, guess I'm off to the dreaded "big box" of near dying fish to try my luck one more time.

Cool animals but owner isn't very friendly. Seems he could care less if you buy from him. But take…read morea look at the animals. Fun place to bring kids. Just wish owner showed a little more enthusiasm and kindness when we walk in.

We absolutely love The Pawlace! Our dog Murphy has been going since she was old enough, and it has…read morebeen such a wonderful experience. We also use their grooming services, and they always do a great job. What they've created here is truly amazing. I love seeing all the pictures they post and reading the comments from other owners sharing how much their dogs love it there. It's clear the staff really care, and it's so special knowing Murphy gets to spend time with her buddies and have such a great day.

We've been taking our two German Shepherds to The Grand Pawlace for about a year now and have had…read morenothing but friendly, professional service. Both our dogs love going, so you know they're receiving gentle caring service by the Pawlace staff. The nail trims are beautiful too, they cut them, and then use the Dremel, for a smooth and nicely shaped nail. These are our "go to" groomers!

Amazing services, they take amazing care of the animals there!! We got our second pup from there…read moreand he's a sweetheart!

They do the best they can. Friendly people, i went to ask about volunteering and they answered my…read morequestions and were very kind. Take decent care of the animals too. I would say it's the best Animal shelter near me.

Took our 3 month old mini schnauzer in for her first groom and we were so impressed with her new…read morehairdo! She smells fabulous too! She was very well taken care of. We will be using them again!

We took our dog their for over a year with no complaints. Then they raised their prices which lots…read moreof places have but then they started adding 4.00 to the price if you use your credit or debit card. They should have added a dollar to the price increase. Visa does not add $4.00 to their use of the credit card machine, it is 2.00 max. But what ever you do do NOT complain to them or you will be banned from the list. I complained and tried to make an appt. and they said I would be on the waiting list, they are NOT that busy. LOL I called back after 2 weeks and they told me I was still on the waiting list. They can't blow smoke up my pants. Nobody in Dothan has a 3 week waiting list. You just can't voice your opinion to them.

Positive: Punctuality, Responsiveness, Value…read more I just moved to Fort Rucker and am living on post. With that said, the first thing I want to mention is how INCREDIBLY close this location is to Fort Rucker! It is such a short drive from the Faulkner gate! Second of all, Carol's prices are more than reasonable. It was $40 (not including tip) for a full grooming service on my mini poodle! Last, Carol's responsiveness and punctuality was amazing. Although I was scheduled for 12pm appointment, she called me as soon as she had a cancelation available at an earlier time. It was really thoughtful. Beyond that, it only took her 45 min to groom my boy! This was AWESOME compared to other places that require you to leave your pup for a few hours at a time, due to the queue of other dogs they have waiting. Overall, this was a great experience and it will keep me coming back for sure! She did such a great job on grooming my boy, he came out looking so so beautiful!

Carol has the most incredible set up for Dog washing and Grooming... SHE just knew how to make our…read morethree puppies look better than they ever have... AWESOME... and they love her...! BEST GROOMER IN TOWN...!!!!

This isn't a post to BASH - Bed and Biscuit but to warn people of a place to NOT take your pets…read more We have boarded with before with another company (Bobbi's Barks and Bubbles) and have had AMAZING experiences! We will forever be boarding with them! BUT I waited till the last minute to find someone to board our dogs while we went out of town for Thanksgiving. I had called several places and was told "we don't have anymore room" or "we don't have room for them all" or even "we don't have room for your large dog (Jason 100+ lbs)" I finally found (bed and biscuit) they said they have room to accommodate all of our dogs. Wednesday I dropped them off and I initially felt uneasy but our other boarding service has set a VERY high standard. The office was very cluttered and smelt AWFUL. I have worked in a vets office that boarded and was also the pound before and understand it is hard to keep it smelling like roses, but it shouldn't smell that bad! I brought my dogs in one by one smallest to largest. When I got to Romeo I let them know that he will jump out of something very easily. And them once I brought in Jason I told them how big he is that he can quickly get out of something also. They assured me that they will be in an area "just for them and very secure." I asked to see where they will be staying "they said well... there is a mess back there, it isn't set up to show owners" and all sorts of excuses. I said I want to see where they are staying or they won't be staying. They showed me the small MAYBE 4'x4' and 5' high area my four dogs were smushed into... I said they won't work, romeo and jason will jump out. They said they can move them into another area for all four of them to be together and have there on ROOM! I finally leave still feeling uneasy and I should have trusted my gut feeling and never left my babies there. We picked them up earlier than expected Friday around 12. Jason came out first and I saw the wounds on his head and immediately said "what happen to his head" the owners husband got defensive and said "oh he came in like that". Rob and I both said NO, he did not and then he argued with us and I finally said just give me my other dogs and we will go from there. Jason jumped up on me and he was COVERED in his own poop and pee! It was on me now also. I said "what is this!?! Has he been in his poop and pee the whole time!?!?" The owners husband walked off to get my other dogs. He brought out the remainder of my dogs ALL covered in poop and pee. These are dogs who stay in kennels while we are at work during the week and NEVER use the bathroom in their kennels. So we are beyond mad! The owner finally shows up and sees how mad we are and starts to get defensive also. She says they were taken care of and that jason was in a kennel but it was plenty large enough for him. CLEARLY it wasn't! He has a sore rubbed on the top of his head that is crusted and has green matter coming out of it. He has scratches on his back from his back rubbing the top of the kennel. And is moving very slow. I finally tell them owner to give me a refund NOW and she will sign a paper to agree to cover my vet bills. She signed and agreed. Jason laid on our bed and barley moved all night. We took Jason to the vet and he was checked out and was given some medicine. He is much better today! The owner just met me and gave me the cash for the vet bill and has held up to her end of the deal. This post is to make everyone aware off checking closely on where you take your animals and trust your gut feeling

Love...love...love this place!!! We have 4 dogs that go regularly for grooming and they always do a…read moregreat job.