I ordered an online biotin supplement and immediately received a delay of order notification with…read moreNO explanation. I noticed however that they didn't delay immediately charging my credit card for the item. I responded to them by email that they're could either send the item immediately AND provide me with the reason for the delay, additionally criticizing them for not having an electronic perpetual inventory system so customers would know if they were sold out of items, or the must refund my credit card until the item was received by them and shipped. Voila, they then immediately advised me the item had been shipped. Still no explanation as to what the delay was or why. I have a FedEx tracking number so have confirmed it shipped the same day as my email exchanges. Poor communication Poor customer service protocols No perpetual inventory system It appears this is standard procedure for Jeffers to automatically send delay of shipment notices, as per the BBB and other reviews. I'll certainly not order from them in future.

We ordered home FIP tests for our cats from Jeffers. They were out of stock. Instead of simply…read moretelling us it was out of stock, they charged our card hundreds of dollars and sent us heartworm tests for dogs. Rather than instantly refunding our money, we were told we would need to pay to ship the product we never ordered back to them before they would refund the money they fraudulently charged us. Upon our objections, they provided a shipping label, but still refused to refund the money they fraudulently took. After expending hours of our time dealing with their "mistake", Jeffers took multiple weeks to provide the refund. Nothing offered for our time and inconvenience rectifying their fraud other than a half hearted "sorry". Having been Leonberger breeders for over 25 years and starting a Maine Coon cattery, we will be sharing their ridiculous incompetence (at best) with everyone we know and I would strongly advise against allowing these people access to your funds.

I went in there a few weeks ago because they are the only place that has live rats for my snake. I…read morewalked in and was pleasantly surprised that the business was under new management. The place didn't smell like death as it did previously, and they cleaned and rearranged the whole store making it open and welcoming. The owner was super helpful and was happy to help me get the rat. I also called today to make sure they had some rats and a sweet lady answered the phone with kindness and was respectful ( not like the previous owners). Great job for cleaning the place up. Keep up the good work!

In the last 6 years of living in Dothan we have entered this shop twice. First time was 2018. They…read morehad Boston Terrier pups for sale priced over 1000.00. They kept in a locked area and we're told we couldn't hold one unless we intended to buy. No sale of course. Apparently we forgot about our bad experience there before and this time we're told the same thing. Of course the place smelled the same too.

Amazing groomer just wish they were in Dothan.my dog Molly always looks good when she come out with…read moreher bling bling, the always put a little necklace on her she looks like the diva she is

Horrible more like nightmare puppy. I have been using them about 4 months. Last Monday my standard…read morepoodle was taken in for grooming. I was out town my sister picked her up. She didn't even look as if she been bathed or blown out. Charge ridiculous amount and didn't even bother to tell us she was not groomed. If I'd picked her up i would have demanded no charge. Anyway, took her back to my original groomer today who had been out sick and my baby was so matted .. will never ever take her there again her pic below after just been picked up from Nightmare Puppys.

Sally the owner is amazing. She is very informative and always helpful. Friendly people. Support…read moreyour locals !!

We were recently in Dothan for a visit with family and our pup was in tow. We were in such a hurry…read moreto get out of Birmingham and beat traffic, that everything was thrown together. In the scramble, Shug's food was left out of the packed luggage. We use a very specific brand (being the diva that she is), and we didn't want to just grab a random dog food that could potentially upset her stomach. After looking on the dog food's website, For Pet's Sake popped up as the only retailer in Dothan that carried our brand. Upon arrival, we started exploring the food shelves. We could not find it. The pet store we use in Birmingham is so incredibly accommodating, that other places are always compared to it. It took a little while longer of our aimless searching for someone to help us than our normal spot would have. They are always asking right out of the gate if there is anything they can help with (and love on our dog immediately). Once again, we are spoiled. Once we did talk to someone, they informed us that they can only special order our food. But they don't carry it in stock anymore. A little disappointed. But I blame the website more than the shop. My only other complaint is that their website didn't have regular hours on it. Still had July 4th hours posted without any indication as to what their normal hours are. Other than that, they have a great selection of treats. Especially their baked treats. Way more house made treats than I have seen in any other pet store BY FAR! We tested out a few for Shug and she absolutely loved them. We don't typically need a pet store out of town. But if I ever do in Dothan again, this will be where I head.

Hit or miss on stock but they've never disappointed. Not really sure what's going on with the phone…read morenumber but it may need to be updated. Didn't work for me.

I am a HUGE fan of Pet Supermarket! I shop at three different locations between Dothan and…read moreFlorida. However, the manager is a bit overwhelmed and it comes through on her delivery. I am very disappointed in how my mother was just treated when she went to pick up products for me. Please, please, please try to be more patient with the elderly! If this happens again, I will take my "very loyal" business elsewhere!! Please take this feedback as a gift!

This is for the grooming salon…read more I have had my mom's dogs groomed there twice and my dog once. I love how thorough they are at check in and the solid work in keeping our doggos healthy, clean and looking good. They are honest abut pricing and timelines. They have groomed a chihuahua, Lhasa apso, and a golden retriever. So all sizes and all dispositions, with amazing results. Mike was my most recent groomer. He groomed my service dog. I was worried about taking my dog to a new groomer. Mike put me right at ease. He is a compassionate, caring human and a phenomenal groomer. Use the app, and they will let you know when your pup is ready and you can pay online. Which is super helpful of you have any pet sitters or family helping out with dog care. I recommend this shop without reservation.

DO NOT GROOM HERE. I've brought my dog here twice and BOTH times he was shaved with NO PERMISSION…read moreOR INSTRUCTION to do so, and I have taken him to petsmart literally all over the world and HAVE NEVER had this happen before at any other location. My dog is a HUSKY MIX which should never be shaved, yet there are some elusive "notes" that refer to him "usually" being cut with a 1 inch guard comb. Yet l have NEVER gotten him back shaven except from this horrible location. First time they only shaved his tail, because she was running out of time and it was "too matted", when I asked where the matted fur was she said she couldn't remember, ok whatever, annoying but not as much of a big deal. So for this time, I asked them not to shave his tail again so THEY SHAVED HIS WHOLE BODY EXCEPT FOR THE TAIL. I'm so angry I can't believe they would do this, even if they weren't sure, why not just call?! Aren't they supposed to be professionals that know better?! Wouldn't take a haircut for your pet from here even it was free!

Amazing services, they take amazing care of the animals there!! We got our second pup from there…read moreand he's a sweetheart!

They do the best they can. Friendly people, i went to ask about volunteering and they answered my…read morequestions and were very kind. Take decent care of the animals too. I would say it's the best Animal shelter near me.