Had my sofa and chair cleaned. Guys did a great job! Came at the scheduled time and let me know…read morewhen they were about 10 minutes out. Will hire again in future.

This is an update to my prior review...... After posting the initial review, I was contacted by the…read moreowner, Russ, and arrangements were made for them to come back and re-clean everything. Russ stated they had some equipment damage the day prior to my original appointment and he felt that was what caused the problem with the dirty water not being sucked out. As before, they arrived as scheduled and were very friendly. They re-cleaned everything and added a deodorizer this time and it did dry in just a little over a day. Although the carpet is now clean, it still has a slight odor to it that I hope will fade in time. I believe Russ did everything he could to try and make the situation better and I appreciate his efforts.

I had a bridesmaids dress that needed hemming for a wedding…read morethey was very understanding and knew exactly what I wanted.Fast & affordable service! highly recommended.

Pricing structure changed and now they have to quote you a price while on site. Used to be a flat…read morefee for areas treated, now they charge by the square foot and any heavy traffic areas. Other companies do not charge for special areas or pet stains. Don't know about you, but I would rather not be surprised about the charges after I wait for them to get here.

Great value, excellent service. Solid family business, very professional. On time and efficient.read more

Henderson's arrived on time, cleaned all carpets extremely well and cleaned our bedroom wooden…read moreblinds, and left our apartment in great condition. As a family with a large, extremely furry dog, it is wonderful to have a home without pet dander!!

I had my carpets cleaned my Nate and Russell. They were great. My carpets are 24 years old and look…read moreand smell wonderful. I've had COIT clean my carpets here and my last home, I've never been unhappy. Nate and Russel moved furniture so I could get the most out of my cleaning. I plan on having my lower level cleaned in a couple of months i Look forward to more clean carpets.

Will did a great job explaining everything and showing before and after pics of the job. Been…read morewanting to get the furnace ducts cleaned for awhile and so relieved to finally get them done.

We needed our basement clean because it was so dusty and dirty from the construction of the house…read more We had several companies come out for a quote and we chose Cincinnati maintenance. Not only because their quote was reasonable, but Eddie, the actual owner, did the quote and was incredibly personable and respectful. He took his shoes off after leaving our dusty basement after reviewing it so that he would not track the dust into our house (without even asking)- NONE of the other representatives from the other companies did this! And there was no up selling etc. Anyway, the work itself was very well done! They were timely, courteous, and explained what they will be doing and even explained what they did after. They also offer a 10 day warranty if you weren't happy with the cleaning and would come back which is incredibly nice! Our basement floor is no longer gross and we can finally setup and enjoy our basement. I HIGHLY recommend Cincinnati Maintenance in a heartbeat.

My fiancée priced a couple of places. One business showed up but didn't stay at the door long…read moreenough for me to answer. Plus they had bad reviews so I didn't want to go with them. Overall Cincinnati Maintenance was our best pick. So glad we went with them. We scheduled for a free estimate. Jesse was very professional and did a great job on our carpets. It took him an hour. We only had two bedrooms and a hallway that needed cleaning. The pricing was reasonable and the carpets were super clean/soft. I highly recommend them!

In December 2021, Rainbow was contacted to do water remediation. I was told it was $1,000 paid…read moreupfront for them to come and begin work. It was paid over the phone via credit card. The crew showed up and I was informed that the damage was easily fixed by ripping out the carpeting and drying the floor with fans/dehumidifiers. The crew was on-site and working for approximately 7-8 hours in total. I was never provided with any additional written estimate, only a verbal from the foreman, and was told the cost would not exceed $1,500. I received a written bill in January 2022 for $2,552.52 with no itemization. Attempts to call the office for further documentation (including a signed contract) were met with argumentative desk staff and a promise to "call back" after speaking with management. No further communications were received. February 2022- I got a letter that states a lien is being placed on the property for nonpayment. The only work that was done was the inspection, the removal and haul away of carpet, and the use of 1 industrial dehumidifier. I was told by Rainbow that insurance was not necessary to file as there was NO drywall damage and no mold/mildew. It took me over 2 weeks of emailing to arrange a phone conversation with a manager, Tuesday Hanavan. Once on the call, she was completely unapologetic about the seemingly shady business practices and lack of communication. BUYER BEWARE!!! Teasdale Fenton is a much better company, call them instead!

Do not do business with this company no matter what story they try to sell you. They may even tell…read moreyou that your insurance company sent them which will be a lie. The contractors that this company hired to do the work even gave us nightmare stories of previous customers and told us how they tell rainbow what needs to be done and rainbow instructs them to cut corners. The roofers they hired actually stopped doing business with them right after our house. The employees would come everyday with stories about how rainbow does business and that the managers fight and yell at the office. The painter actually told us on the first day that he hated painting and had no real previous experience and that he was actually color blind. (No that isn't a joke) They put the bathroom in and had to rip it out 2 times because of issues...the 2nd time they actually put a nail through a pipe. Then they ended up leaving a wall standing that was full of smoke damage. The plumber later told us that they advised rainbow to tell us that some of the piping that was exposed at the time needed to be replaced...but rainbow chose not to and finished the bathroom ( we found this out later after the company stopped doing business with them. The amount of damage they did to the house would cost tens of thousands of dollars to repair. They left the house sit in the winter without electricity or gas which caused the floor to buckle in our dining room and caused damage to other parts of the house and the insurance company refused to cover it. One of their employees actually broke into our house and stole some of rainbows equipment.... Just an unreal year long experience that I would not wish on anyone. There are other people who have reported similar stories and I believe some of those are on rainbows Facebook page.

I called to schedule an appointment and was scheduled within two days. The technician was very…read moreprofessional and my carpet looked great! I discussed having the carpet taken up as an alternative since I have no idea what could have been in it as I have recently moved here. I was told that the carpet looks good and I should be fine with the cleaning. However, I could still smell the odor a couple days later. After three weeks of calls, the technician finally showed. He tested for moisture, gave me a can of deodorizer, and told me to call back if the odor remains. I called back the next week to schedule an appointment because I could still smell the odor. When I mentioned the moisture meter, I was told that it was used to make sure it was not something that they did, huh?, from three weeks ago?. I had used ChemDry before but wasn't aware that I had selected a different company this time, shame on me. When I mentioned that the other company came out a couple times to get rid of the odor, I was told that they have been in business for 25 years and they know how to clean carpets. Longevity and good customer service are two separate things. They were also way more expensive than the previous company.

My insurance company referred me to Rainbow Restoration for a leak. They refused to come out and…read moreopened the drywall to prevent mold from developing. I lost my parquet flooring because of their refusal. The insurance company even called to assure them that they would be paid. They are not a 24-hour service. They have the worst customer service. I called a different company who arrived within the hour.

From the owner: Property damage is stressful, and fast help matters. Rainbow Restoration of Cincinnati/NKY provides…read moreprofessional restoration services as a trusted restoration company, helping homes and businesses recover from water damage, fire and smoke damage, mold, and other emergencies. We guide you through the process with clear communication, careful cleanup, and restoration work you can rely on. Proud to be a Neighborly company. Contact us to schedule an assessment.

Tony was prompt and got right to work. He explained what each stage/process was going to be and…read morewhat the price was going to be. Price was VERY reasonable! His attention to detail was astonishing and with my daughter being there he was very nice to her as well. My loft looks brand new again and my living room smells and looks great! I highly recommend Tiny and his work. Will use him again in the future.

If you carpets look dirty or matted, you need to hire Ultra Steam Carpet clean!!!! They showed on…read moretime, the cost was what I was quoted, excellent value with a reasonable cost! Tony the owner was professional, friendly, knowledgeable, and meticulous with his work. I was going to replace my carpets but saw a special on Facebook and thought I would give them a try to buy me some time on replacing my carpets. After this I won't be needing new carpets any time soon. My carpets look amazing! HIRE THEM.... you won't regret it!

The ladies that came out were really nice. They were very friendly. They were quick and efficient…read moreat what they did very reliable, very quick at getting me on the schedule and the company that they work for pricing is very reasonable that I would absolutely recommend them to anyone and everyone that I know.

Overpriced, poor quality, arrives late, charges extra for services that should be included,…read moredisorganized, takes weeks to provide inaccurate invoice, asks for money upfront, lazy.