I hired Impeccable Cleaning because I am the primary caregiver for my husband at this time, we have…read morea young son, and I work full-time. I received a quick response to the quote request. I was quoted $207 for a 2-hour deep clean. I was told this would include windows, glassware, basic cleaning, walls, bottom boarders, ceiling fans, grout, and doors. In the quote process you must indicate the number of beds and baths in the home. We have 3 beds and 1.5 baths. 1. Only one ceiling fan was cleaned (we have 5 total). 2. None of the bedrooms or bathrooms were mopped. 3. The half bath was not touched. 4. The shower/tub in the main bath was not touched. 5. Only 1 bedroom was dusted. 6. No grout was cleaned. 7. No walls/doors were cleaned. 8. Only baseboards in the kitchen were touched. 9. Nothing was moved, just wiped around. 10. 1 window was cleaned, and 0 mirrors were touched. There were 2 cleaners, and this took them almost 4 hours. I am very disappointed to say the least. We have never trusted anyone to clean our home and I just feel taken advantage of at this point. I was not able to be home until they were leaving because I had to have my husband at the wound clinic. I scheduled the appointment because I needed it done, and my dad was here during the time. Now I am out $200+ and I still have to take the time to clean. I really was hoping to be able to leave a great review and use their services on at least a monthly basis moving forward.

I contacted 3 cleaners. We were needing to clean our in-laws house, to put it on the Market. Ashley…read morewas fast to respond. She came and gave us a bid, very promptly. She did a great job, when the realtor came to inspect for us, she found some stuff that had been missed. Ashley came back and took care of the issues without a question. That's service!

This is the first cleaner I've hired since moving to Cincinnati a few years ago. Candice responded…read moresuper fast to my quote inquiry, and was able to do a deep cleaning for our kitchen and bathrooms the next day, which was awesome! She was excellent in her communications, and did an excellent job cleaning. She checked if I was sensitive to any cleaning products, which was much appreciated. Though I said that I was not, I did find the lingering smell of bleach a bit overwhelming and would try to find an alternative for future cleanings. Also, I learned that it is important to specify up front exactly what cleaning is needed to ensure an accurate quote. Overall, I found C&M Cleaning to be an excellent value for the money, with reliable and friendly service. I'm thrilled to have a super clean space to bring in the new year. Thank you!

So happy with the results every time the crew comes to clean! Thank you so much for the amazing…read moreattention to detail. The cleaners are kind and courteous, and management is quick to reply to any of my rescheduling needs. I recommend SparklePro to my friends, they are great!

Each time the cleaners com, there is at least 1 item they forget to do. This week, they did not…read moreclean the glass table tops for the end tables in any of the rooms. When dusting, they often forget to do the banisters going up/down the stairs as well as the tops of the picture frames. This week, they dusted between the rails on the banister, but not along the sides so there is a striped pattern of dust. The other issue is the materials used to clean (not a fault of the cleaners). After about 5 days, the toilets start showing black lines down the inside of the bowl. Most likely, the cleaner does not contain bleach. Therefore, we had them use our own cleaner this week to ensure they are sanitized. For dusting, we see a buildup in about 10 days. Again, our guess is that no furniture polish (Pledge) is used so the dust comes right back. If these things can be improved, the service would be excellent. Thank you. Kris Peresta

Terrible service! While preparing for a party I decided to give this place a try because despite…read morespending a good chunk of my own time cleaning already I knew I could use the help. Spent over $200 and the house was still a mess when they left. Shelves weren't dusted, they did not move anything around on the ground when they were sweeping, mopping or vacuuming, left behind a lot of debris. Keep in mind, I had already gone through the house and pre cleaned myself, baseboards and all. I was looking for somebody to come in and finish up the fine details because I would be short on time. Specifically asked them to vacuum the couches and when I booked the service they said absolutely, not a problem. After they left it was clear they had not touched them at all. I was on site during the first half of the cleaning but had to leave for the second half, and they assured me that they would finish the job well and that it would be fine. Having used other cleaning services in the past, I did not feel uncomfortable leaving the house while they were still here but what a mistake! I had to have them come back and finish the job because I got back 20 minutes before they were supposed to be finished, and they were already gone yet charge me full price! I looked around and realized all of the spots they had missed, including the couches. The service sent the cleaning crew back, but I was out of the residence again. I had left my good vacuum cleaner out since I had been using it a few days prior and after they left I realized they they must have used my vacuum because the release button was now broken. Having just used it a couple of days before, I knew that it was working fine until this cleaning crew had come out. They did not clean the tops of the tables, there were little cobwebs and dust up on ceiling vents that I had assumed they would vacuum as well or clean out. Even the mopping they did in the kitchen was atrocious. There was still food on the floor under the table from breakfast! Absolutely would not recommend this company whatsoever, I am appalled at how horrible this was. What a waste of money! I've tried other cleaning services in the past but wanted to try to go with a smaller local business, won't use them ever again. Back to the tried-and-true services that are further out!

This is a great company and the owners work with clients to help as much as they can. Very friendly…read moreand professional employees.

Absolutely amazing company I called sparkle and shine…read morefloors to come give me an estimate for my floors, they needed to be stripped and waxed. Eric came out literally within a few hours, he gave me a good reasonable estimate. Eric and his crew did an amazing job the best service I've had. I'm now on a maintenance plan for floor service so my floors will always be shining. He has also came to my house and did all of my carpets and tile in my bathrooms. My house has never felt so clean. If you are looking for the best floor service company call Eric. You won't be disappointed I promise

If I could give them a negative rating, I would. The office manager responded to a recommendation…read moreon FB that I posted looking for a mover. She responded and said Sparkle and Shine could do small moving. We had a day and time scheduled and they were a no call/no show. Unprofessional!!

We had a slow water leak inside a laundry room wall. The plumbers were very quick to come out,…read morediagnose, and fix the issue. Then they recommended their restoration division who also came out the same day to give a quote. Within a couple of days they came out and did the mold mitigation and seemed to do a great job. That's where the good service ends. Every step of the restoration portion took weeks with almost no communication. A month later the drywall was fixed a little sloppy but acceptable. Then we were supposedly waiting on flooring. Another month goes by and they realize they never even ordered it and now its discontinued. They come back out and we pick a new flooring. Another month later the flooring is installed. Now all that's left is some caulk, paint, and a little trim work. After repeated calls/emails/texts, Jason will not call back. Left a message with the company President Brady Jolly who also never bothered to call back. Almost 5 months later I am now finishing this job myself. TL;DR: AVOID. They absolutely do not care about you or care to finish a job as promised. The worst customer service I've ever encountered.

Jolly has left a family with part of their home unusable for WEEKS after ripping out walls and the…read moreceiling and then never coming back to fix it, claiming they are short staffed. completely unacceptable and unprofessiona. DO NOT USE JOLLY!