Hired for deep clean. Paid up front. (Per request)
Owner is super nice. I just didn't get the "deep clean" I was looking for. The first time cleaner came out there was an emergency. Which was understandable so she had to leave mid clean, however upon my arrival home I looked around the house to see what was done. I found all my bedroom furniture 3 pieces had something on the surface. I then immediately got a warm rag to wipe down( I don't do messes and this was found on all 3 furniture pieces, looked like some type of spray, that wasn't wiped down) well it ate the finish off of my furniture. I asked what was used and she just said a microfiber cloth. ( this stuff was sticky, if it had a micro fiber cloth used on it, it would have stuck to the stick on my furniture) something was used on my furniture and it is now ruined. Another, cleaner came back on Monday to finish the clean. My whole house was supposed to be deep cleaned. All appliance cleaned, dusted etc. I sent the owner a message and told her I was disappointed in the clean the 2nd cleaner did. Appliances still not cleaned, my daughters room and sons room not touched, no dusting, bathroom wasn't finished..... I took a ton of photos around 40 of things that were not done. She assured me she would come to my home and make sure my house would get clean up to my expectations. I came home from work on the 3rd trial of cleaning. She did send me pictures of things she cleaned, however there were so many things still not cleaned. My bathroom floor was still dirty, not swept or mopped. My kitchen wasn't dusted whatsoever, only the ceiling fan and light fixtures.
My bedroom shelves, not touched. My upstairs bathroom only one inside shower door was cleaned and, gunk around thr sink was still there. My living room wasn't throughly dusted, i have cob webs everywhere. I had to pay for services in advance which I had no problem doing. I just was very disappointed. I showed the pictures to a friend who has a cleaning business and she told me she would have fired every person on the crew if they left their clients house in the condition it was in. And, especially after my furniture is ruined. I will definitely go with another company to do a more professional cleaning. What they did clean was good. But, the company didn't do a full cleaning. They missed so much. read more