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    Jd's Plumbing

    4.0 (1 review)

    Services - Jd's Plumbing

    Plumbing inspection

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    14 years ago

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    Perfect Plumbing Heating & Air

    Perfect Plumbing Heating & Air

    (121 reviews)

    Sherry purchased an HVAC maintenance contract from Perfect Plumbing Heating and Air last year…read more Since she works an early shift, she asked me if I could meet the technicians for her service appointment this morning. She said they had committed to be there sometime between 8 and 11, but had told her they would try to be there at 8:00. This morning at about 7:45 AM Sherry received an email and a text message saying the technician was on his way, and both included the technician's photo. At precisely 8:00 AM, the truck pulled up to Sherry's house. I was greeted by a clean cut and professional young man named Chris, who introduced me to his trainee Colton. The first thing Chris asked is if I was OK with where he had parked his truck. Chris explained they would need access to Sherry's HVAC unit, the compressor, and the thermostat. They laid out a mat in front of the HVAC unit to catch any debris that may escape during cleaning, and when they came inside for me to show them the thermostat location, they put protective covers on their shoes. They presented me with an iPad for signatures authorizing the work they were performing, said the service would take from one to one and a half hours and that they didn't need me to stick around, and that they would leave a written report on Sherry's counter when they left. As I left, Colton was *wiping down* the inside access door of Sherry's HVAC. I'm a process guy, so when a company exhibits process perfection in their customer interaction I am confident that they will follow that process even if I'm not there to watch, and that everything else in the back of house is in order. Perfect Plumbing Heating and Air is one of those companies.

    Do not use this company! The plumbing technician who came to our home had to call his supervisor…read moreand then he said we needed to have our septic pumped (rather than snake the pipe to address a clog). The second company came and said it was NOT the septic, it was a clog and needed to be snaked. Very poor customer service from Perfect Plumbing Heating & Air. Do not use them!

    Jd's Plumbing - plumbing - Updated May 2026

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