My kitchen sink wasn't draining. They came out within two hours of the call and got to work. My house is from the 60s and they explained about old pipes and such. They quoted us and got to wotk. very upfront and transparent. Job got done. They were great. read more

New construction build here with 13 months of experience working with Prime. Rough in plumbing and final plumbing for new build was done as expected. I'm not an inspector or permitting, so I'm communicating results from the plumbing work. My general lens as an owner, does the water run and are there leaks. Called Prime in Feb '25, we had a leak at a bathroom faucet and faulty plunger, booked an appointment and had a plan to inspect. Calls, text and emails, the issue was resolved July 16th. Painful experience to get Prime to get the parts to repair this and it required 4-5 months. When plumber was in house, he was upbeat and positive, I always appreciated that, given the repair timeline. It took a long time, and appreciative this was resolved. 12 months and 2 weeks into the plumbing ownership and a check valve on the inline in my garage leaked and has caused Subfloor, LVP, and wall damage. Tally for repair is adding up quickly and laundry room is unusable at the moment due to the water leak. In summary, the office is solid answering phone, confirming appointments (4 stars) The techs when are in home are focused (4 stars) The results, water leaks and both extensive and costly repairs that have caused inconvenience for our family (1 star) As an Elite Yelper I encourage you to proceed hiring Prime with thoughtful caution (Overall 2 star). read more

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Crappy service, went to the office and asked for an estimate and no one got back to me

For the second time in the past 2 weeks, we had a wonderful experience with Prime Plumbing! This time, Willy and Jesus addressed the issue, taking ownership of what needed to be done, and paid attention to all the details as if it was their own home. They were very professional, and did not leave until they had completed the job to the highest standards. We highly recommend Willy, Jesus, and Prime Plumbing, and will surely call them the next time we have any plumbing issues! read more

I highly recommend Guy at Prime Plumbing. Guy provided us with an estimate for a water softener and started me off on my research about water softeners and the differences between companies, pricing, and customer service. We decided on Prime Plumbing because of reviews, pricing, customer service, the brand of water softener, and company reliability. Guy installed our water softener, provided clear instructions, and helped me understand how the system works. I had a very good experience and would not hesitate to recommend Guy to others. read more

Prime Plumbing - Plumbing Near Me - Caldwell, Idaho

The technician and the plumber Gabriel were fantastic. They both focused on what needed to be done The technician informed me that what needed to be done he couldn't do. He said it needed to be done by a plumber He called his office and we rescheduled for the next day Gabriel came the next day and completed the work. As for working with the women that answered my request, not great. Jocelyn was difficult to work with. I called and explained that I forgot I had another appointment for that day and she told me to change the appointment with them. I would have to talk to scheduling. I asked her for the phone number and she informed me I can't give you that. I asked who else can I contact. She said the front office I asked her for that number and she said I can't give you that number. I texted her back and said first you tell me I can't have scheduling's number then you tell me to call the front office and you tell me you can't give me that number either. She then said sorry for the confusion and gave me the front office number. I called the office number and asked for scheduling and was informed that her and Jocelyn were the front office and scheduling. I explained what just happened with Jocelyn and I. She apologized for the misunderstanding and rescheduled my appointment to the following day. If it wasn't for the outstanding work that Gabriel did I wouldn't have anything good to say. Jocelyn needs to be informed that when she is talking or texting with the perspective customer she is the face of the company she works for. She was very condescending to me. If I hadn't needed to get this job finished I would've canceled any service with them. Gabriel did such a good job that I will recommend them. If it wasn't for him I would say to find someone else. read more

I called to have my septic pumped and they arrived the next morning. Jeremy was extremely friendly, answered all my questions, and did a great job. Highly recommend! read more

Tenant called them out to troubleshoot no hot water. Technician verified elements were good, but said tank needed replacing at approximately $1800. Tank not leaking. Only really needed upper thermostat replace due to weak hi-limit tripping. Just want to run a scam to rip elderly people off! read more

Had Guy out to install two items that we had purchased from a Plumbing Store and then decided we did not want to install ourselves. I know some companies won't even do this. Prime Plumbing had no problem with it. Guy was here for a few hours and did another wonderful, perfect job. Left everything clean and tidy and made sure the bidet and the new faucet were working as they should. He is so thorough and so careful and even removes all the debris that came with the items that was not his problem. the price was very reasonable, even my husband had no problem with the pricing and he tends to be frugal. All in all this is a great company and we love Guy. read more

Prime Plumbing - Plumbing Near Me - Caldwell, Idaho

Prime Plumbing is the best! They came out quickly, addressed the issue right away, explained what happened in detail and fixed our problem without delay. They provided us with pictures and a report to make the process of working with our insurance company a breeze. Josh is especially great to work with. Thank you for saving our crawl space, Prime Team! * The Martins read more

Being new to the area, my Innovate Home Warranty recommended Prime Plumbing. Travis came out to install a new bathroom faucet and look at my tub shower. Water pressure was a concern. Travis was very professional and answered all my questions. I would have Prime Plumbing do any of my future plumbing needs. read more

We are so pleased with Prime Plumbing. They put in a new gas line for our new kitchen oven, had it inspected and handled the permit with City. They even came out to troubleshoot the poor oven install by the Big Box store and made sure we were safe and happy. Above and beyond- excellent customer service- will use them for ALL our plumbing needs! read more

We recently moved to a new house and noticed how hard our water was. Our skin and hair felt dry, and we noticed a build up on the shower door and dishes. I researched and was told to look into water softener for the house. As everything is booming here in the Boise area, I left several messages and couldn't get an appt for a couple weeks. I asked my neighbor, a builder, who to call, and he said Prime Plumbing. I called on Tuesday and on Wednesday a technician was at our house! And, what a great technician! Guy Dunne was knowledgeable, friendly, informative and efficient! He explained the changes we would notice and what to use less of. Etc. I highly recommend Guy and Prime Plumbing! read more

Had 3 showers updated and I was so lucky to have Ponciano do the plumbing work for all 3. Great plumber, great customer service, fair prices! I will definitely be calling on Prime Plumbing for all future renovations! read more

Guy installed our water softener and RO system. He did an outstanding, professional job. He was very informative and made sure I understood the whole system. read more

We needed help a few years back. We called Prime Plumbing and Oh Boy was that the right choice. Ponciano was very knowledgeable and Professional. We thought of him when we needed more to be done. He came that same day and educated us on what we could do to improve what we requested. There isnt anyone else that we feel that has Ponciano's work ethics. These days that is very hard to come by. Trust and Service matter. We are also now interested in the water filter systems that Prime stands behind. If you are like me looking for a plumber that has high standards and doesn't lower the bar then look no further then Ponciano. read more

What started as an investigation into a flooded basement became a two day odyssey into the ways old drain systems are installed. Travis showed up late in the day on our emergency call and worked his tail off trying to locate the source of the blockage in our drain. When it became clear that he did not have the necessary equipment with him, he called for help and apologetically left for the evening, promising to return the next day with bigger equipment and help. Sure enough, Don showed up with Travis the very next day with some mondo snake stuff and a bigger camera. It still took some time, but we eventually discovered that our house's sewer line was connected to the neighbor's line. Fortunately the blockage was nearer to our house or the neighbor would be dealing with a flooded basement as well. Once the blockage was discovered it was short work to remove it and end up with everything flowing smoothly. Travis and Don were engaging, fun, and professional. While I hope to never need their services again I sure am glad to have met these guys. read more

Guy helped suggest a water softener for our home. He was professional and more than helpful. He was neat, timely and cleaned up before he left. We have a great product that we are extremely happy with. Will call Guy back with any future plumbing problems that will happen. read more