As delighted three time customers we say "Darned tootin' they will!" That in response to comment of owner Scott Sparrell, who has more than 25 years experience in this industry, in Veteran's Plumbing business summary: "We will exceed your expectations for your plumbing needs."
If you need a plumber for any residential work, Veteran's is "it". They are responsive, they are timely, they are skilled, they are competitive for pricing and as a customer you get priceless peace of mind in knowing the job has been done right by professionals.
We needed to call twice for leak emergencies (created by the plumbing sub used by the general contractor when this custom home was built) and once to install a missing component that same sub omitted. (Our next door neighbor used to own a plumbing company and when he saw the missing component, required by code, he asked "Did a licensed plumber do this?" Welcome to the slipshod work of the contractor I will not name.)
A little over a year ago when we had a leak emergency and to mitigate we had to turn off the house water we were in a pickle because it was a Friday afternoon and the two services my husband called had no openings until Monday or Tuesday of the following week, emergency or no. Veteran's was then recommended to us by an interior designer who said they were the best for responsiveness and quality of work. We called Veterans and after explaining the emergency they managed to fit us in late on Friday afternoon and fixed the problem.
Same this time when a bigger sized leak caused a lesser emergency. Because for this one while it meant my hubby had to turn off the water line to our water heater, where the leak was, so we didn't have hot water for morning showers, we did have cold water into the house to use. (As aside, thank goodness for my hubby's timing of taking out the trash on a Sunday night to see this leak shooting water at the garage wall that backs to the inside mudroom wall as there would have been water infiltration inside the house if we had been away when it happened.) Although Veterans has voicemail for emergency dispatch service for true emergencies, this was not one of those and so we called at 8:00 a.m. on Monday and explained the situation. They scheduled an appointment for the following day but assured us they understood the problem and would do their best to get someone out that day. Within a couple of hours Mike from Veteran's had arrived explained what had caused the problem, the wrong kind of fitting was used for the copper piping causing a chemical reaction that led to the leak, and restored our access to hot water.
We will have Veterans out again in a few days to replace a recirculating pump associated with the hot water heater. (As aside, that recirc pump means when we turn on hot water anywhere in the house it is instantly hot, no wasteful running water waiting on warm up. When we built a house 20 years ago in another state and the builder recommended this which was new to me, he said I would think good thoughts of him every time I stepped in a shower at home. He was not wrong and that was three houses ago and we've used recirc pumps every since. . ;-))
When Mike gave my husband the estimated price for parts and labor, this is a complete replacement of pump and lines, to change it out from the galvanized fittings (which led to the corrosion failure that cause the leak) to stainless fittings (which is what should have been used originally) we expected it would be "spendy" so we weren't surprised by the price. When Mike said he would understand if we wanted to check this out with others for pricing given it was a bigger ticket item, my hubby said no need, Veteran's always was responsive to emergencies, always did the work right and we absolutely trust them to provide pricing in the ballpark that allows their excellent business to function and treats customers fairly.
We are grateful customers for the business' integrity and a Veteran's Plumbing customer gets what they pay for and then some. read more