My issue with this company is with the shyster that runs the company. Twice within one week we had the needs of their service. The techs seemed knowledgeable and were courteous and made the repairs. They felt the circuit board was faulty on our gas furnace and was told it would be costly. My furnace was only working sporadically so I was over a barrel! Costly turned out to be $1350 for a part that can be purchased new for under $100 and time to install was roughly one hour. I have tried to talk with the owner on several occasions to have him justify the crazy price, but he just ignores my emails. Buyer beware and shop around before choosing this company!!! read more

This business used to be reputable before it sold. When the technician came out, he totally took advantage of my elderly grandmother charged her $600 to replace a faucet on her sink that she had purchased somewhere else for him to install then he didn't even silicone it and then he tried to sell her a new water heater and a new furnace and then charge her for the inspection of the old water heater. Wanted a detailed breakdown of the bill still have not got it won't return calls. read more

McCrea had a great reputation before they sold to the present owners. After telling us our heat pump needed replacing , they asked to be paid by credit card on the spot. We found out our problem was a minor fix from a second opinion. We asked for a refund. They gave us a partial refund but we were still out $800. Be fore warned, these people are incompetent at best and crooks at worst. read more

Do not trust these people they will rip you off!! They give drain cleaning over to American Rooter and Drain Service out of Caldwell. They will rip you off too! Do not go anywhere near these guys! read more

Absolute scam of a company...comes to pressure wash the plumbing and clean the drains total costs 1200 dollars... couple days later we are using the sink there is water leaking absolutely everywhere! Flooding the cabinets...they did not put the plumbing underneath back together at all right and there was a home inspection to be done the next day! We call the company for emergency night services they say they are charging us all the fees/labor and emergency call fee for their CRAP work that THEY DID! ALL BECAUSE IT DOESN'T show in their records what the plumber did exactly so they aren't responsible! Will be reporting this company! NEVER USE THEM ABSOLUTE SCUM! read more

Steve showed up at my house after his employee was there for about an hour. He found the problem quickly which was a failed fuse. But then, he said that he needed to replace two other parts and the compressor was going bad and for the cost of a new compressor I could buy a new heat pump unit. He suggested that both heat pump and the air handling system needed replaced a the same time. I told him that I had to get a second opinion. The new company found nothing wrong with the compressor and the entire system. All amp readings, pressures on the system checked out just fine. The new technician recommended not to replace anything. I don not recommend McCrea heating. if you deal with them get a second opinion/bid. read more

TL;DR - Avoid these clowns. An "8 hour install" wasn't completed until 5 PM on the 6th day. They made promises and assurances they either couldn't, or simply didn't, keep. Screwed up every step of the way on a full system install. The first day, they vented all the system's coolant to atmosphere instead of recovering it properly. They blamed the installer of the old system for "breaking" the recovery port. Since this was literally step one, I accepted that as true, but highly doubt it after the way the rest of the install went. The first night, their wiring job melted and blew the fuse at the main panel. Electrician came out and pointed out that they installed the furnace system breakers behind the panel next to the heating elements. So in an emergency, you'd have to remove the panel to cut power to the unit, instead of having the breakers properly mounted up front to match the cutout on the panel for easy access. Even after they finally got 'done' for the 8th time, now it blocks the only entrance to the room so much more than the old unit that I have to cut a hole in my wall to move my stuff out of that room. Seriously, avoid this clown outfit and find literally anyone else. read more

I had called McRae Plumbing because I had a faucet in the kitchen that was running real slow. I asked them to come out I, I thought maybe it was something wrong with the faucet. They came out a very nice young man, replace the faucet and charge me 960 bucks. When I went to the office and ask for an itemized statement they informed me that the guy that did it was out of the office and they couldn't get me one. I will not use McRae again and I will not recommend them to my friends. read more

Thomas did a great job, getting the anode rod out of our water heater was a real pain. But his persistence got the job done. Thank you

Do not use these Crooks they lie to me he told me my sewer line was broke and it was not when they dug the yard up way overcharge will never use them again read more

Well what can I say, had a guy come out on Saturday to look at my furnace due to pilot and burners not coming on. Was told after an hour that my furnace was old and that the part needed (control board) might not be made anymore and that he would call me on Monday and let me know. Meanwhile I went and bought some electric heaters and ordered the part for 128. Got a phone call Monday saying the part is more expensive than he thought, 720 installed. Might I add this part is plug and play shouldn't take anymore than 5 minutes to install. I would highly recommended you stay away from these guys. Shame cause I've used them in the past a few different times for plumbing. read more

Came to do a service/inspection for a set fee. Had to change a sensor. it took like one minute. Charged a whole new service call on top of the inspection. Old school outfits would have just changed the part and billed for the part alone. I won't call them again. read more

My mother had a bad leak in her kitchen sink and needed a plumber. I called McCrea Heating & Plumbing because we use them where I work and I know they do good work. Tom and John got there fast and fixed it fast too. She is very pleased! Thank you! read more

I called McCrea to service our furnace after purchasing our home due to a noisy motor noted by the inspector. I called them because they were the ones who put it in. I did not know the system was installed prior to the company changing ownership. The technician, Steven, was an hour and a half late. He did not apologize and we were not notified that he would be late. He tried to shoo us away when we were asking questions about our system. He looked inside our furnace with his cell phone and determined one heat exchanger was bad and told us he could not access the other heat exchanger. He faked a carbon monoxide test on two separate occasions. He told us our system was dangerous and needed replaced. When I asked about options for replacement he did not give any and wrote us up for $4,000. After having an uneasy feeling we got a second opinion. They used cameras to inspect the interior of our system and concluded we did not have a leak and the system was in good working condition. I will not be back to McCrea. Horrible business. read more

We called Mcrea's to fix a backed up septic line on a Sat, Two men showed up and after 2 hours and $360 they determined that they would have to come back on Monday to locate the problem. They determined a tree root had collapsed the pipe and would need to replace 8 feet. They called in 2 other men (in street shoes) to help hand dig up the line. I later learned that they were charging $90/hour/man. According to them each man worked 8 hours to dig up 8 feet of line which averaged about 4 feet deep. That bill was $2880; they added $895 for spot repair and other miscellaneous costs for a total of $4500. When I called them out on the bill they tried to claim that I had agreed to a $4500 bid which was absolutely false. They then agreed to take $1000 off and I subsequently paid them $3500. The line failed with in a few days so it is impossible to know if there was even a problem at their repair site. I then called Steve's Backhoe Service to replace the 80 feet of line from the house to city main. The problem with original line was at the city main which was at least 40 feet from the repair spot. Steve's backhoe replaced the sewer line, the water line and totally restored the back yard for under $3000. If you have excavation work I highly recommend Steve's Backhoe but if you choose to use McCrea do so at your own risk. read more