I have to Thank you so much for your expertise and coming to my rescue when I had a flood and days…read morelater needed new AC unit! Everything was in a timely manner and professional. Best service and if anyone needs plumbing and heating, this is who to call!!! You were always available and so patient with me! Thank you!

Charged $100 to reset a pilot light. Left without any paperwork, receipt, invoice, etc. Asked for a…read morereceipt and was promised I would get one but weeks went by and nothing. Asked again and was promised I would get one but again nothing. These people are liars.

Great company, don't hesitate to use their services. Had a…read morenew boiler installed by Titanium in 2024, no heat today. We called Titanium at 9am, their serviceman, Luis, arrived at 1pm, notified he was on way (scheduled between 2pm-5pm). Part was covered under warranty. Instead of coming back another day with the part he had Uber pick it up at parts store in Saddle Brook and deliver, 1hr later we're up and running. Thanks Luis

John O. Was great! I called for Saturday service and Laura was able to have him come over…read more Immediate text was sent, with all info. Very professional and prompt. Even wore shoe pads to keep my floors clean. Fixed my issue on spot. Thank you!

Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Called Dave, very last minute with an issue regarding my 3-zoned heating system. One zone wasn't…read moreturning off...constantly running. You can hear the hot water cycling through the system, even when 75 degrees outside. Well, I called Dave Palmasano from Ringwood, very next town over from me... He arrived within the hour after taking care of a previous job. Very professional, complemented quality of original workmanship [20 year's old, our current system] stated that the particular release valves were prone to wear and simple replacement was all that was required. System runs great, he gave me helpful info on how to keep it running in optimal condition...over all great workmanship experience. When in dire, I'll definitely be calling him back when the need arises. Thank-you Dave!

I called Palmasano plumbing when my hot water heater stopped working. they were at my house in 30…read moreminutes and got it working in 2 minute.... wished me happy holidays and left...no charge.

I live in a hundred year old house, and I can't even imagine what our sewer pipes must look like…read more Clogs are inevitable, and while I try to maintain it with a chemical sewer line cleaner (the ones available in the big box stores) I know that I need to get the lines snaked about twice a year. One afternoon, our basement toilet was taking a long time to flush - uh-oh - and drops of oil floated to the surface - double uh-oh - and water began to seep out of the sides of the toilet bowl, under the floor. OMFG! This was two days before Christmas Eve, when I was to host huge family holiday extravaganza. The last thing I needed was clogged pipes! I called a local plumber - sorry can't help you. I called my regular plumber, from Jersey City. Sorry I can't help you. Sigh. I called Resolute. "We'll be there in a few hours." Long story short, Resolute came and resolutely fixed my clog. They laid down cardboard on the floor, to minimize the mess. They were friendly, fast, professional and reasonable. Thank goodness I found them, because if not...well, I'll leave that horrible thought to your imagination. BTW, even after over 70 people came to our house on Christmas Eve, we are problem free, and our sewer lines are smooth sailing! Thank you, Resolute!

Very poor customer service. I wouldn't have them come to my house. They are not family friendly and…read moreyelled at my six year old.

Brett is our HERO!…read more We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days. I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO. He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on." Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did! Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging. We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Lou is a standup guy. He replaced my 20-year-old water heater within two days of it failing and…read morecame out immediately to assess the issue. He is knowledgeable, fair with pricing, and very professional throughout the entire process. The work was done efficiently and with attention to detail. If you need a reliable plumber who responds quickly and gets the job done right, Lou is the person to call. I would definitely recommend him.

Wow! I just spoke with the owner. Instead of dealing with an issues, he gave me all kinds of…read moreexcuses and in the end said "why don't you call someone else" and hung up on me. That was a simple water leak in the bathtub!

I highly recommend Pete's Plumbing. I recently had a small leak under my kitchen sink and was…read morepleased with the service I received from Pete, the owner. He answered my call promptly, arrived within 30 minutes of my service call, and was professional and efficient in his work. The price was fair and remained the same as the estimate (he even gave me a small discount!) I have had trouble in the past getting plumbers to come out for small jobs, but Pete was more than happy to help. I will definitely be using Pete's Plumbing again in the future.

Pete is one of the most trustworthy persons to work with he has the highest ethical standards and…read moreamicable to work with. I enjoyed working with him. Thanks Pete for all your help