Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Brett is our HERO!…read more We lost heat in our apartment on the coldest night of the year, just a couple days before New Year's. Real-feel temperatures were in the single digits and negative degrees, so lots of people had frozen pipes and plumbers were nowhere to be found -- backlogged for days. I was dialing every place I could find on Yelp. I was jerked around bad by the bigger guys. Finally, I gave this place a call around 8:30pm on that very desperate Friday night and my call was forwarded directly to Brett's cell phone; he's the CEO. He was out on another job at the time. I described the problem, and Brett suggested we FaceTime so he could see our boiler and try a couple of very basic things with me on the phone to try to get things back up and running. (We're a ways outside his usual service area, and it was a busy night -- so he didn't think he'd be able to get out here. But he wanted to see if he could help.) When I couldn't get it going over the phone, he said "I'm coming out there tonight. We're gonna get your heat back on." Around 9:30pm on that bitterly cold Friday night, Brett showed up with his gear and didn't leave until the job was done after midnight! He was determined to get our heat back on. And he did! Oh, and then he went to another job after he left us at midnight! He's the owner of the business. It was now Saturday morning. But he had folks in need and didn't want to leave them hanging. We can't say enough about Brett. We're so thankful to him and would give this place 100 stars if it was possible. There should be more people and businesses that care about others the way Brett cared about us that night. Please, please support this small business! We are SO happy we did.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

David saved the day! Both my toilet and my shower broke in one day. He answered my call on a Sunday…read moreand on Monday he replaced both the toilet that had a crack in it and the shower fixtures because the knob broke and the faucet was leaking. Very professional, hard-working, and honest! I finally have a plumber that I can trust. The proof is in the name and the name of the company is very fitting. Thank you, David!!

Great service , very professional! Quality work Answered…read moremessages promptly and showed up on time

Last week when our HVAC stopped working we called 3 companies to come out and give us a quote…read more A&H was our last appointment and boy am I glad we found him. We met on my lunch hour and he spent time looking over our unit to determine if we even needed one. After his assessment it was determined that we did in fact need a new unit. He gave us 2 choices and explained the pro's and con's of each. At no time did he push us to buy the most expensive one. His crew showed up on time and took there time on the installation. They made sure all area's of the house was covered so no damage was done during the install. I found Andre to be very honest and knowledgeable. He took his time to answer all of my questions. Can't say enough about his crew. Both gentleman were professional and polite. I would highly recommend A&H for your Heating and HVAC needs.

Do not trust Andre. He'll cut corners and hope you don't notice…read more We hired A&H to install a complete Honeywell zoning system with matching dampers -- $2,750, paid in full. Andre measured our ducts himself, then installed a damper four inches too narrow for the main duct. Either he never checked, or he checked and installed it anyway. It took three months and his own technician to admit what was wrong. He ordered the correct part in May, told us it arrived in June, then never came back to install it. When I finally left a review, he answered within hours -- after weeks of ignoring my emails: "the review must be removed before we come back or Il just return it." Then, an hour later: "I don't even want to work for you at all... you can take a walk." Six months on, our zoning system still doesn't zone, we're paying to heat/cool two-thirds of a floor nobody is using, and the part we paid for is sitting in his shop.

I have nothing but positive things to say about Emad (Ed) and Sam. I have had them come for hot…read morewater tank installations, pool filler pipe replacement, leaks, AC unit replacement, furnace malfunction, etc. I have used them for 6 years in Saddle River. I've been a homeowner in Bergen County for 20 years and have used various plumbers. Yes, some are cheaper, but I find them less dependable and less available. Then you have folks that have a big fleet and crew, dependable, but a massive price tag to match. With Emad, you're getting the responsiveness and professionalism of a large plumbing company for a small premium. He is extremely responsive, diligent, honest, and excellent at his job. If he can help me out with tips and facetime over the phone while he's busy on another job, he will. Last night I had a plumbing issue with my shower, and he came at 11pm after a full day's work to take care of it. He goes over and beyond. We need more professionals like him.

I can't believe I accidentally went with this company for something after I had already given them…read morea 1 star review. I had another 1 star experience with them. Our boiler stopped working and I gave these guys a call. They came over on short notice and just pressed a reset switch (I swear the switch was basically hidden and could only be found by someone who knew exactly where to look). The company is based in my town and they were gone in less than 5 minutes but charged $80. What I found strange is they put their hard-to-remove stickers on my boiler and water heater (neither of which they installed or did any work on). Later that day the boiler started smelling like gas so I called these guys back up. They refused to come back out to look at the boiler and told me with 100% certainty that my issue was with my chimney. They warned me of shady chimney companies so I asked if they had a company they could recommend and they didn't. I called a well rated chimney company who told me I needed a chimney liner and also told me that my boiler issue would be fixed if I paid them to re-line my chimney. The night before the chimney company was set to start working on my house Professional Service called me to check in. When I told them we were going to get the chimney work done, they asked me how much they quoted and when I told them, they said they had a company who could do it cheaper. I reminded them I specifically asked if they had a chimney company they could recommend earlier and they didn't. I told them it was too late to change our plans. A day after we spent thousands on a chimney liner our boiler continued to have issues. That's when I realized out that our trusty plumber (Peace of Mind Plumbing) also does heating. I had him come over and he showed me proof that the boiler had actually cracked from the inside and needed to be replaced. If I had just gone with Peace of Mind in the first place I could have avoided a lot of unnecessary time and expense paid on the wrong solutions to our issue.

I have been using Mr. Rooter Plumbing of Bergen County for several years and they are great. On…read moretime, professional and gets the job done. Mike is terrific. He is friendly. He knows how to diagnose the problem . I would recommend this business without hesitation.

I could not ask for better service from this company. When I reached out to request a service they…read moreimmediately got back to us and set an appointment the very next day. Upon arrival, I received a text message letting me know that the plumber was on his way & provided me with his name & a company picture of him. The plumber was very thorough and took his time to find the root of the problem. He was very detailed in his explanation and offered advice on what to do in the future. I am extremely pleased and I highly recommend this company!

Very professional folks, they came the next day from my request and immediately got started working…read moreon finding the parts needed to complete the job. Brian was very professional and got everything fixed on the next morning. I would say pricing is in the average market level. Nothing to complain about, good service.

I had an emergency today (7/3/2020). My sewer drain is clogged, unfortunately I got stucked at work…read moreand cant do anything. I reached out to Sean and within minutes he replied and told him the issue. Within 2 hours hes in my house and 30 minutes or less later, boommmm its done. Fair pricing if you tell him your a Knicks fan, lol. He also gave us 30 days assurance. Thanks again Sean!!

We ordered a new dishwasher through Home Depot, but they said the pipe under the kitchen sink…read morethat's connected to the dishwasher would need to be replaced in order for them to install the new one. I sent Yelp and direct-website-messages to 7-8 companies. Most of them never even bothered to respond (despite sending follow-up messages) and 2 said they don't do that sort of work even though they are plumbers? WaterMac not only responded quickly, but they were able to come out to inspect quickly, and he was even able to fix it in the same trip. The technician also gave me separate quotes for other things he noticed that could use some work, and I was able to pick and choose which ones I wanted done right then and there, and I have the quotes in my email to reference if I want to go ahead with additional service later on. I can't speak on the price, since I got no responses from other places to compare with, but I appreciate WaterMac being responsive and communicative. The technician Justin was also right on time and very professional. One thing to note is that they charge $60 to come out and quote, but if you go with them for the service too, they will put that $60 towards the bill.

I had a clogged drain in the bathtub. Found this business via Yelp Projects - never realized Yelp…read morecan be so useful in this way. They got back to me quickly with a quote and put me on the list for next day's visit. Igor showed up right on time. My in-laws were instantly impressed that he wore shoe covers in the house. Fixed the issue in expedient manner. Communication was A+ professional at all times. The price is also very good for Montclair area. All in all I will definitely use them again in the future.