My mother and I experienced a tire blow out late in the evening on the highway. We were a bit…read moreconcerned being alone late at night on a busy highway , especially when AAA said it would be at least 45 minutes before we could get assistance. Much to our gratitude, Zach arrived within 15 minutes to assist us. His expertise when dealing with a challenge towing our unique vehicle showed his extreme level of knowledge. If it were not for his professionalism and level of knowledge we would have been on the side of the for the road for hours. In addition to his professionalism and extensive knowledge, Zach was a kind and good person. As a 55 year old , I can tell you that Zach represents his generation in such an exemplary manner. He clearly CARES about the job he does as well as the clients he assists. He shared that he loves his job and it is so evident ! Thank you Zach. You truly made a difference in our day and we appreciate you so much. Stay safe out there ! Thank you again!!!

I do not recommend this towing services company. I requested a special service to tow an end dump…read moretrailer, with specific instructions for no lifting, as the budget could increase with lifting time. With pull towing, it would not exceed 2 hours. However, they ultimately charged me double the agreed-upon price because their driver insisted on lifting, and they didn't inform me. They forced me to pay or threatened to drop the trailer off at the auction when they didn't follow the instructions.

Needed a quick tow. They arrived within exact ETA. Reliable, nice, dependable. Cost $160 for a 5.7…read moremi tow but that doesn't include from where the tow truck was coming. I'd recommend them.

Needed to get a vehicle towed to my repair place before Noon and it was 10:00 am. Emergency…read moreTowing dispatched right away and Albert the driver did a great job getting it on the truck from a difficult spot - very careful to protect the vehicle. Had it dropped off by 11:30am! Great service. Thanks

I have a Range Rover, with electric door locks and a dead battery in vehicle…read more Two other roadside assistance tried their luck , one guy spent about an hour and gave up. The second guy tried , after 15 minutes, called it not possible. David from Wrights said he has never had a car he couldn't open. I snickered under my breath, and within 2 minutes he had the vehicle unlocked. Great, friendly and very prompt service. David

great service, as advertised. Did what they said for the price they said. Hard to find these days…read more Will call again if I ever run out of gas again. Definitely 5 stars

Louis helped me with my car battery 6pm on a Sunday night. What a blessing ,Incredibly…read moreknowledgeable ! Kept me informed with everything he was working on as well as no BS. 10/10 recommend. As much as I love this service , I hope I don't need to see him again anytime soon

Owning a Tesla. It doesn't have a spare or a jack included with the car. Most modern cars don't…read morehave spares. So a patch service is critical that it's available in a timely manner. I luckily, told by my car, that I was loosing pressure and was able to turn around and make it home and schedule service. But they showed up early and fixed it fast with a tire plug. For years when i had tire problems when I had spares. Tire shops would also tell me that they couldn't patch it and I had to buy a new set. Some how this changed in the last few year that patch are acceptable...? I think all the tire shops just wanted more money. It's not like I changed on what I'm running over causing the leaks. So it must have just been Discount tire and Costco always pushing for more money from me and not wanting to do the correct job. These guys are great. They even told me that they provide roadside EV charging service, just incase you ran out of charge. So no towing to the next super charger just plug in and wait 15 min and you get another 100 miles to drive on to get home to charge.

Highly recommend calling here if you're needing a tow! Oscar was so professional and kind. He…read moreshowed up quickly and safely got our car towed to a nearby auto repair. Price was reasonable and the whole thing was easy. Thanks Oscar!

Tow from house to dealership (10 mile tow), then a week later, from dealership to engine rebuild…read moreplace (30 mile tow). Not a flatbed, one of the repo type of tow trucks, but was willing to use dollies for lowered vehicle (8 inches ground clearance). Young driver (early 20s), Hispanic, speaks good English. Good service. Happy to support a small company (two brothers, older brother runs the mechanic shop, younger brother does the towing) with the good kind of immigrants (work hard, learn the language).

Showed up as promised and towed my car with care. Good price quoted too.read more

From the owner: USA Auto Recovery specializes in multiple areas, listed below for your convenience…read more - Repossessions of nearly any asset (auto, motorcycle, boat/jet-ski/watercraft, airplanes, and more) - Towing (commercial and private) - Impounds (vehicle removal at no charge, we will take away abandon vehicles, illegally parked vehicles, etc.) - Roadside Assistance (emergency towing, tire change, lock out, jump start, and more) - Investigative Services (licensed private investigators among our staff, primarily finding assets and individuals) Feel free to reach out for more information.

Excellent service from start to finish! I was coordinating everything from out of state while the…read morevehicle was in Arizona, and they made the process easy and stress-free. They gave us a great deal on tires, replaced the battery, and even troubleshot the vehicle to help get it started. They truly went above and beyond with great communication and customer service. I highly recommend them!

I had such a good experience with Mark I believe. My tire blew out on the freeway and he came out…read moreright away, got me a new tire, and made sure I was safe to drive home. Later that same day, he even came to my house to replace my other three tires. Mark was super nice, helpful, and straight up about everything. He didn't try to sell me anything extra, just took care of what I needed and gave me a solid price. The whole thing was easy and honestly such a relief after a stressful situation. If you ever need roadside help or tire work, I really recommend Mark. He was great!

Hands down friendliest and most professional towing company in the Valley…read more My little brother was stranded/broke down in Gilbert after leaving work and I only got part of his location before his phone died. I called on time towing and they sent a search and rescue, put my mind at ease and really they care about helping people. Fair and Trustworthy company!!!

By the previous reviews, this looked like it was, at one time, not a bad company. I see a review…read moreresponse by Jaime (On Time Towing's owner) making personal attacks towards a unwilling customer that wrote a less-than positive review about his company. Maybe these attacks are projection? At any rate, times have changed, and On Time Towing with them. On Time Towing (OTT) just did what it was told to do by a landlord/property management and didn't ask any questions about the car it was towing, and was rather presumptive about me and the car when I talked to Jaime. I had an agreement with a tenant to park my car on the lot, unbeknownst to the uninquisitve OTT. According to AZ law, once a car is towed, the towing company must contact the police an hour before towing, then the police must contact the owner to pickup the car. Jaime nor the local police contacted me in a timely manner, and I only found out my car was impounded when I called the police and they told me it was impounded 4 days after the tow. OTT collects $45/day (likely to increase. Hello future reviewer!) on a car in impound, so I can see why there is no urgency to inform the owner of an impounded car. For comparison, I pay $250/month for covered and secured parking. When I asked Jaime why he never contacted me, he said it's because it's too much trouble if he was to do that (he would have to go through the DMV according to him. There are faster alternatives, however) and he's not legally required to do so (and the $45/day impound fees add up daily, which is the real reason he didn't contact me). I can only speculate that the best-case scenario for OTT would be to acquire the title to my car after a month of being impounded and sell it for thousands of dollars at my expense. Either way, a win-win for OTT not to contact me. Jaime, the owner of OTT, seemed really high strung and stressed when I talked to him. He does not seem like a happy person to me, and I hope he finds a solution to his spiritual, mental, dental and physical ailments. He became very defensive when I described his practice not accepting credit cards as "shady" when asking which forms of payments are accepted. He claims it is because people simply remove the charge for him towing and storing their vehicles at OTT's property. From my experience, the company I worked for only received payment when we delivered a product to a satisfied customer. And yes, like all legitimate businesses, we accept credit cards and checks without the fear of customers disputing a charge. Only shady companies fear charge card disputes. Also, I never received an itemized invoice. When I asked for a printed receipt on 4/21/26 after payment, Jaime said he could only print it at OTT's San Tan location, not his Mesa location (OTT's Mesa location is a house on rezoned land. It is not a very clean property, and does not look professional. Not a good look since it is a customer-facing property). It seems a unprofessional to me to be unprepared to give me a receipt upon request. He asked me to send him my email so he could email me my receipt. I obliged immediately. As of writing this review, he has yet to e-mail me a receipt. In summary, OTT created a problem then offered a high-priced solution while doing nothing of value and expecting payment for their "service". Poorly-made laws (perhaps by design) were used to justify their actions and allowed them to act unethically within the confines of state and federal law. Until those laws change, expect companies like OTT to continue to contribute nothing of value and take from those that do. I do not like writing negative reviews, but I feel it necessary to warn people of companies like this. Be aware of these predatory practices, companies and people. Stay safe out there.