From friendly customer service and trustworthy to totally unreliable. On 6/19 I took my 1986 Bronco…read moreII in for inspection, tire rotation, hose checks and any other pressing repairs. The clerk told everyone they were backed up for days. I said I'd leave my vehicle for as long as they needed it. Got a call Friday 6/20 that the vehicle was ready for pickup and the only thing that was wrong was a signal light. I went in, paid and got my keys AFTER I asked for them. I was finally able to get a ride to pick the vehicle up Monday 6/23 and I noticed the rejection sticker. It was clear the vehicle had not been moved from the spot I parked it, i.e. taken into the shop. I told the my friend who gave me the ride that 99 didn't do anything I asked. She said, "they did the same thing to me! I went in for an inspection and an oil change. They put an inspection sticker on it and said I didn't need an oil change." I called this morning. Tuesday 6/24 and asked for Sherry (the owner). The clerk said "I don't think she's around here" and hung up. I called back to get his name which is Dustin. Update: Dustin called Tuesday 6/24 and asked what I wanted, but didn't offer a solution or options.

We stopped for gas in our RV and got stuck at the pump. The shifter was stuck in park. Two guys…read morefrom 99 Car Care came by and diagnosed the problem. One of them crawled under the RV and got us in drive so we could get to their shop. They couldn't have been more helpful.

The team at the Walmart Auto Care Center in Dublin VA was extraordinary. They were kind, engaging,…read moreand went absolutely above and beyond to help us when we had a flat tire on our trip. Highly recommend visiting them for any of your needs.

Traveling from TN, my car had a breakdown. Jake with Pioneer Towing arrived within minutes! He…read morewas extremely kind and professional. Since it was the weekend, he helped me scout out a hotel and arranged for a mobile mechanic to contact me ASAP. I felt safe and cared for. Thank you, Jake!

5:00pm on Thursday, I hit a pothole on 77 which took out two tires. I knew it was getting dark,…read moresuper cold and still had 2 hours to drive home. Called Roadside and was lucky enough to have been assigned Pioneer. Tyler pulled up, he was patient as I had no idea where to take my car. The situation was stressful but having Tyler assist definitely was helpful and appreciated.

So the guys at the Pulaski location really helped me out of a jam. My car had begun making a…read moreterrible noise at the wheel and it sounded like the Earth was coming to an end. Dropped it off expecting the worst. Got a call to come pick it up and they had found a one in a million rock wedged in the wheel. Shocked and relieved I asked what I owed for their time and was told not to worry, they were just glad to help out. I respect that honesty and kindness and will be taking my future business there and I recommend you do the same.

I pulled in off the interstate with tire trouble. Had one leaking around the plug and going down…read morepretty quick.Every time a pumped it up. These people tried to charge me 39.50 for a simple patch that in some places is free. Absolute rip off attempt which I walked away from. I would advise anyone with a choice to go elsewhere.

Great staff and service. No hidden costs. Straight up pricing. My new go to place! Invoice is…read morebroken down to show all charges.

From the owner: Choose peace of mind on the road – rely on us for detailed automotive evaluations alongside…read moretop-tier fluid servicing and tire solutions.

It's ok not great service though. I'm thankful that they fixed my engine and transmission, but…read morethey're not very nice or courteous to their customers. My card couldn't go all the way through, due to a large price even though I had the money. So I had to make two separate payments. I couldn't drive the thing back, so I had to call a Lyft back. Problem is, it was freezing cold outside, and they would t let me wait inside the place for my ride so I had to walk several miles down the highway to sit and wait somewhere. So yeah, not very charitable of them.

I've been dealing with 5hes3 folks for many years the owners are very nice and good to deal with…read morethis business has been a family owned business for many years