We've got our vehicles inspected here and some minor repairs done. They're nice and knowledgeable…read more Even walked my husband through how to something on our own.

The Nichols Bros are a couple of dishonest auto mechanics in town to whom a lot of people entrust…read moretheir cars. They did a job for me a little over a year ago, and because they did it wrong, I just had to pay $800 to have part of it redone the right way by someone else. The job they were supposed to do was the head gasket and at the same time, change the timing belt, for which they charged me $1300. So, just about a week ago, I heard a tapping in my engine. I brought it to someone else because these knuckleheads had been messing up with other things (*more about that later), and I just didn't trust them anymore. It turned out that the tapping was the timing belt they put in... it was ripped. I'm just fortunate that I heard the tapping because, had I not, it could have torn completely, which would have damaged my engine. I called and told one of the brothers what happened, and he offered to replace the belt, but said that I would have to pay him for the labor!! #1 why should I have to pay for labor for him to replace a belt that he messed up on in the first place?!, #2 who would even trust him to do the job right, when he didn't do it right the first time. AND #3 why would I trust them to not do harm to my car for revenge at having to redo the job. As for the other things they messed up on: 1: Last year, I heard a rattle under my car... it took 4 visits to get it fixed, and the only reason it was fixed was because I, figured it out!!! The first time I brought it in to them, they drove it, put it up on the lift, and said there was nothing wrong, so I left. The second time, they tightened up something, and charged me $30. The 3rd time they said, it's your sway bar, and charged me $70. Finally, the 4th time I came in for that rattle, I said, "I think it's a heat shield", which it turned out to be, and finally, it was fixed!! I was the one who had to figure it out for them to fix it. 2: Another time, my car was jumping while driving in stop and go traffic. They took it for a drive, they said they thought it was my transmission. I asked them if they if maybe it needed a tune up, and asked them check the spark plugs and the air filters. One of the brothers checked all that, and said the spark plugs were fine, that they had been changed when they did the head gasket. He said the filter was also fine, and charged me $78 for that. The car continued to jump when driving in stop and go traffic. They said it was what happens when the transmission is going. I got all anxious because I knew it would cost a lot for that. HOWEVER, not trusting these "brothers" anymore, I decided to bring it to another guy for another opinion. He checked the spark plugs and said that they were the original spark plugs, that they had never been changed, and that the filter was badly blocked up. I had him change everything, and VOILA, the jumping stopped!!! Just think, if I hadn't gone for another opinion, and listened to them, I'd have had to pay thousands for just a rebuilt transmission!! I went back and told one of the "brothers" and they just shrugged it off. That might have been the end of my dealings with them, but for the timing belt!! Fast forward, I had the other guy do the job fixing the timing belt, and according to him, there were many things that weren't done that should have been done, which could have contributed to the belt ripping. After the work was done, I went back to the "brothers" and showed them the bad parts, and told them what the other mechanic said. I wasn't about to accept just a "shrug" for this. I asked them to reimburse me for some of the cost for fixing things, and they outright refused. I got nowhere in my attempts to get some reimbursement for their bad work. We got into a heated exchange, and they threatened to call the police, so I left and as I did, I told them that I would inform everyone I know about the bad business they conduct. So, now, I'm stuck with an $800 bill, and just want to warn others, you take risks with your automobile and your finances if you go to them. There were other ways in which they messed up, but this is already lengthy, so I'll end it here.

These guys have been around forever, and are one of the most reliable places in Blacksburg. I've…read moretaken my car there two or three times - and the mechanics' diagnosis has always been right on. Recently, I received three estimates in Northern Virginia for car maintenance that would cost between 1000 and 1200. The Bug Shop gave me the HONEST labor rate (2.5 hours of labor instead of 6) and gave me a decent deal on the parts. Total came to $450. I'd recommend these guys' work, particularly for VW/Audi/BMW.

Took a Carvanna car with warranty in because of a flywheel problem. Carvanna directly pays from…read moretheir insurer. Bug Shop would not talk to the company and told me I would have to deal with that. Ended up taking it to a dealer who quickly got things approved and fixed and paid no problem. Pretty backwoods kind of treatment.

Great experience here!! My honda had some issues with the engine light and they took care of it…read morequickly and communicated with me. Also did not up-charge me, they clearly communicated what they charged and why. I highly recommend!!

OMG!!! This place is amazing!!! I am traveling from Philadelphia to Texas when my check engine…read morelight came on. Luckily, my first stop for rest was Blacksburg. I had to call every mechanic in town before getting to Auto Repair Specialists. Although they were booked up like every other shop in town, they agreed to see my vehicle. Due to the type of issue I was having with the vehicle, I was ready to stay in town for an extra day. Well, these folks had my spark plugs and ignition coil changed by 1:30!!! I was not expecting a call back until closing. The team did a wonderful job of ensuring all was in GREAT working condition so that I could finish my trip. They were also very helpful in topping fluids and informing me that I should get an oil change upon arriving to my destination. I cannot say enough good things about this crew. Alex, Brian, and the rest of the team were so helpful, communicative, and kind. I MUST DEFINITELY recommend this team for car repair. They are TRULY specialists!!

Don is a great guy and is one of the best mechanics in Christiansburg. I've known and gone to Don…read morefor almost 20 years now. Used to live just up the street from him. He works on all my vehicles. Bottom line: Don does solid work at a fair price. You just need to be flexible with him on your schedule and when he can do the work. He's very matter of fact. Some approach business with him by pushing agendas and expectations. Expect push back from him if you do this. If you want someone to tiptoe around your feelings only to upcharge you or fix things that aren't necessary, you'll be better going somewhere else. He may be gruff, but if you go in making a decision to assume he knows his stuff, and not be triggered...you'll find yourself discovering a gem in Don...and you might just make a friend in the process. He's a good dude.

Hands down this is the best repair shop in the area for older cars. Don was recommended to me…read moreabout 10 years ago when he soldered and welded to avoid replacing an entire electric seat in my Chrysler that had stuck in the short wife position.... saved me hundreds of dollars. Ever since then Don has been taking a common sennse approach to repairs rather than replacing entire modules with new equipment on our aging vehicles. There is no waiting room, no coffee, and the place is basic. The service is top notch.

great guys, and reasonable prices and upfront and honest…read moreFixed a problem that I was left with from another local memchanic

Stay away. I went in for a simple muffler replacement (verified by 2 other shops). They quoted me…read more$250 & said they had the muffler in stock. When I arrived, Steve said he had it put on a lift and they "discovered" that all of the pipes and joints were so rusty, that he was afraid that when he started cutting into it, that basically the entire undercarriage would have to be replaced : large rear muffler, large front muffler, the small muffler we spoke about, ALL the piping and "probably more". I asked how much and was told "at least $1200". They said they'd order the parts for the next day. When I left, I could hear odd knocking on the bottom and the smell of exhaust in the front cabin that wasn't there before, or ever. I called back the next day to report this and was blown off with "ma'am, you have an exhaust leak and the knocking you are hearing is because you probably drove over something". I knew then they were not on the up and up, so I played along and asked if my parts came in. They said yes, all but one. I asked what they were missing and was told "a part". He kept saying "just a part" but would not tell me WHAT part. Finally I was forceful and told him I needed the name of "the part". . Steve finally said, the Catalytic Converter. Horses***!. He said I needed that too. Tack on another several hundred dollars, plus labor. Scammers! I took it somewhere else the next morning, and the only thing it needed was the muffler, parts & labor $95. I've heard of stories like this, but, wow, the level of deception was criminal.

Great customer service, work was done in a timely manner. Truck was detailed when I picked it up,…read morewould highly recommend Neel's Body Shop to anyone needing repairs.

Quick service, cheap, and easy to work with. Had a punctured tire and they got me an appointment to…read morefix the same day. Definitely returning to this shop with any future issues.

Best service I've ever had. One of my friends recommended the car doctors. I needed a part changed…read morein my car. They were ready to have me come in on the same day when I called, but I was unavailable. They prioritized me as a waiting customer and had the part changed in 30 minutes! They even have refreshments in the waiting room and vehicle repair text updates. Other mechanics just had me wait in a chair for 3 hours just to tell me they can't get it done. The cost for the service was great and desk & service personnel were professional and polite, which in my experience is something that shops tend to lack. The only thing I recommend is to add a sign in the parking lot that points toward the office as the several doors outside get confusing for new customers like myself. Keep the great attitude and service up. I will be a regular customer from now on.

They are fabulous... good honest work. They work on Range Rovers and its not an arm and a leg.read more

The customer service is terrible, I had no response unless I called and was not told when my…read morevehicle was ready. My son brought his truck in it was not looked at for more than two weeks, we ended up leaving without service.