These guys have been around forever, and are one of the most reliable places in Blacksburg. I've…read moretaken my car there two or three times - and the mechanics' diagnosis has always been right on. Recently, I received three estimates in Northern Virginia for car maintenance that would cost between 1000 and 1200. The Bug Shop gave me the HONEST labor rate (2.5 hours of labor instead of 6) and gave me a decent deal on the parts. Total came to $450. I'd recommend these guys' work, particularly for VW/Audi/BMW.

Took a Carvanna car with warranty in because of a flywheel problem. Carvanna directly pays from…read moretheir insurer. Bug Shop would not talk to the company and told me I would have to deal with that. Ended up taking it to a dealer who quickly got things approved and fixed and paid no problem. Pretty backwoods kind of treatment.

Went in to a State Inspection. Staff are very nice and helpful. You are even sent a text message…read morewhere you can approve or decline the services they offer. When you go back to pick up your car, you just pay for what you approved. Very efficient staff!

Terrible customer service. They act like they don't want your business. Called ahead to see if I…read morecould get an inspection done. They told me I would need to leave it there all morning but what they really meant was that they didn't have the time to do it. At 1pm they admitted that they wouldn't be getting to it any time soon. I get it, things happen and things get backed up. All they needed to do was acknowledge the problem and apologize for wasting my time. Instead they handed me my keys back with a smile as if my business was a complete bother to them.

Great experience here!! My honda had some issues with the engine light and they took care of it…read morequickly and communicated with me. Also did not up-charge me, they clearly communicated what they charged and why. I highly recommend!!

OMG!!! This place is amazing!!! I am traveling from Philadelphia to Texas when my check engine…read morelight came on. Luckily, my first stop for rest was Blacksburg. I had to call every mechanic in town before getting to Auto Repair Specialists. Although they were booked up like every other shop in town, they agreed to see my vehicle. Due to the type of issue I was having with the vehicle, I was ready to stay in town for an extra day. Well, these folks had my spark plugs and ignition coil changed by 1:30!!! I was not expecting a call back until closing. The team did a wonderful job of ensuring all was in GREAT working condition so that I could finish my trip. They were also very helpful in topping fluids and informing me that I should get an oil change upon arriving to my destination. I cannot say enough good things about this crew. Alex, Brian, and the rest of the team were so helpful, communicative, and kind. I MUST DEFINITELY recommend this team for car repair. They are TRULY specialists!!

My student at Virginia Tech went in after getting a warning that the electrical system had a…read morecharging malfunction. They quickly diagnosed the failing alternator and replaced it quite affordably. The car is driving better than it has in a long time. They treated her so kindly and respectfully, which means a lot to a mom 6.5 hours away.

Son's car ran over a bolt the day of graduation. Robert was able to patch it that afternoon. They…read morewere fair and honest and checked to make sure they could fix it before taking the car.

We've got our vehicles inspected here and some minor repairs done. They're nice and knowledgeable…read more Even walked my husband through how to something on our own.

The Nichols Bros are a couple of dishonest auto mechanics in town to whom a lot of people entrust…read moretheir cars. They did a job for me a little over a year ago, and because they did it wrong, I just had to pay $800 to have part of it redone the right way by someone else. The job they were supposed to do was the head gasket and at the same time, change the timing belt, for which they charged me $1300. So, just about a week ago, I heard a tapping in my engine. I brought it to someone else because these knuckleheads had been messing up with other things (*more about that later), and I just didn't trust them anymore. It turned out that the tapping was the timing belt they put in... it was ripped. I'm just fortunate that I heard the tapping because, had I not, it could have torn completely, which would have damaged my engine. I called and told one of the brothers what happened, and he offered to replace the belt, but said that I would have to pay him for the labor!! #1 why should I have to pay for labor for him to replace a belt that he messed up on in the first place?!, #2 who would even trust him to do the job right, when he didn't do it right the first time. AND #3 why would I trust them to not do harm to my car for revenge at having to redo the job. As for the other things they messed up on: 1: Last year, I heard a rattle under my car... it took 4 visits to get it fixed, and the only reason it was fixed was because I, figured it out!!! The first time I brought it in to them, they drove it, put it up on the lift, and said there was nothing wrong, so I left. The second time, they tightened up something, and charged me $30. The 3rd time they said, it's your sway bar, and charged me $70. Finally, the 4th time I came in for that rattle, I said, "I think it's a heat shield", which it turned out to be, and finally, it was fixed!! I was the one who had to figure it out for them to fix it. 2: Another time, my car was jumping while driving in stop and go traffic. They took it for a drive, they said they thought it was my transmission. I asked them if they if maybe it needed a tune up, and asked them check the spark plugs and the air filters. One of the brothers checked all that, and said the spark plugs were fine, that they had been changed when they did the head gasket. He said the filter was also fine, and charged me $78 for that. The car continued to jump when driving in stop and go traffic. They said it was what happens when the transmission is going. I got all anxious because I knew it would cost a lot for that. HOWEVER, not trusting these "brothers" anymore, I decided to bring it to another guy for another opinion. He checked the spark plugs and said that they were the original spark plugs, that they had never been changed, and that the filter was badly blocked up. I had him change everything, and VOILA, the jumping stopped!!! Just think, if I hadn't gone for another opinion, and listened to them, I'd have had to pay thousands for just a rebuilt transmission!! I went back and told one of the "brothers" and they just shrugged it off. That might have been the end of my dealings with them, but for the timing belt!! Fast forward, I had the other guy do the job fixing the timing belt, and according to him, there were many things that weren't done that should have been done, which could have contributed to the belt ripping. After the work was done, I went back to the "brothers" and showed them the bad parts, and told them what the other mechanic said. I wasn't about to accept just a "shrug" for this. I asked them to reimburse me for some of the cost for fixing things, and they outright refused. I got nowhere in my attempts to get some reimbursement for their bad work. We got into a heated exchange, and they threatened to call the police, so I left and as I did, I told them that I would inform everyone I know about the bad business they conduct. So, now, I'm stuck with an $800 bill, and just want to warn others, you take risks with your automobile and your finances if you go to them. There were other ways in which they messed up, but this is already lengthy, so I'll end it here.

From friendly customer service and trustworthy to totally unreliable. On 6/19 I took my 1986 Bronco…read moreII in for inspection, tire rotation, hose checks and any other pressing repairs. The clerk told everyone they were backed up for days. I said I'd leave my vehicle for as long as they needed it. Got a call Friday 6/20 that the vehicle was ready for pickup and the only thing that was wrong was a signal light. I went in, paid and got my keys AFTER I asked for them. I was finally able to get a ride to pick the vehicle up Monday 6/23 and I noticed the rejection sticker. It was clear the vehicle had not been moved from the spot I parked it, i.e. taken into the shop. I told the my friend who gave me the ride that 99 didn't do anything I asked. She said, "they did the same thing to me! I went in for an inspection and an oil change. They put an inspection sticker on it and said I didn't need an oil change." I called this morning. Tuesday 6/24 and asked for Sherry (the owner). The clerk said "I don't think she's around here" and hung up. I called back to get his name which is Dustin. Update: Dustin called Tuesday 6/24 and asked what I wanted, but didn't offer a solution or options.

We stopped for gas in our RV and got stuck at the pump. The shifter was stuck in park. Two guys…read morefrom 99 Car Care came by and diagnosed the problem. One of them crawled under the RV and got us in drive so we could get to their shop. They couldn't have been more helpful.

Took it in for a pre trip inspection at 8am on Friday, then at 450pm they called me and said my car…read morewas ready (they close at 5 so I couldn't pick up my car in time, but not really their fault) and said nothing was wrong with it. So after I got my car on Monday I went to get my oil changed and the guy said that I needed new rotors, I double checked this and indeed I do. I suppose you get what you pay for with a $25 inspection.

Moore's is family owned and does great work at a very fair price, in a reasonable timeframe. One of…read morethe best auto shops in Blacksburg! I came here at the recommendation of a friend (she also had a good experience at Moore's) after my 17-year-old car would randomly start stalling in the middle of the road. I thought it was a fuel pump problem, but Moore's diagnosed it as a cam crank/camshaft sensor issue. Eric replaced both parts in a few days for $270. Would definitely recommend over Campus Automotive!

I came from Richmond to see family and go to Dudes for my foot long…read morehotdog. I made it to the hotel and my Ford Escape over heated and wouldn't move. I got stuck on the highway ..we were scared to death. I called Cambria Auto and talk to a very nice lady named Sarah. She sent her mechanic up to look at my car. He was so friendly and knew immediately what was wrong. My water pump was leaking bad. I called Duncan Ford and they said bring it on over. Five minutes later Duncan Ford called back and said..we can't take you. That's ford not standing behind their cars. Cambria Auto took my car to their shop and started working on it. My car was ready Friday by 10 AM. Sarah worked with my extended warranty co. and took care of the charges. Next morning Sarah brought my car to the hotel. The mechanic did a wonderful job..it ran great all the way to Richmond. Wonderful friendly and caring service from Cambria Auto. Thank You so much for saving Our family on the side of the road. I highly recommend this Auto Repair. Home town friendly people. Always Grateful..Connie Craig

This is by far the best auto repair shop in town. Great service, honest people and very reasonable…read moreprices. They never try to upsell anything. Very trustworthy people.