I am writing to express my heartfelt gratitude to Johnson Family RV for their exceptional service…read more Unfortunately, I have been preoccupied with other tasks and am long overdue in composing this note. Recently, while traveling from Florida to New Hampshire, we experienced an unexpected issue and totaled our travel trailer. Apparently, an object kicked up and knocked the spring pin off the through pin that holds the hitch to the receiver. This resulted in the stem of the lift jack plowing a 2 1/2 inch groove, approximately 100 feet long, down the side of Virginia's Route 100 and Dry Pond Road. The A-frame was bent approximately 20 degrees, the electric jack was severely damaged, the hitch itself was bent, and the cabin of the camper shifted forward about 1 1/2 inches. It was no longer safe to continue our journey. The truck driver, Darren, from Russells Garage (whom I also highly recommend), suggested that we take our camper to Johnson's Family RV, which proved to be excellent advice. Experiencing a camper crash and total loss halfway to your destination is an overwhelming situation, involving insurance, towing, estimates, hotel rooms, and decisions about whether to purchase a new camper or return home. However, Missy, Doug, Frank, and the entire crew at Johnson's went above and beyond to make the process as seamless as possible. They efficiently prepared the estimate, communicated with the insurance company multiple times, explaining our situation, and within a couple of days, we were able to depart with our new RV, and we couldn't be happier. The pricing was very fair (I verified), and the understanding and service they provided far exceeded our expectations. I can recommend, without reservation, that Johnsons Family RV was one of the best decisions we ever made.

We had an issue on the road and called and they had us in and out in no time. They were nice and…read moreefficient! Great service and kind people! Thank you!!!

Had a tire leaking and stopped here without knowing anything about the place. We went in and…read moreexplained our situation to the mechanic. I think his name was Victor. He stopped what he was doing, put our car on the lift, and quickly found a screw in the tire. He plugged it while we waited in about 10 minutes. Charged $30, which was more than fair for the quick service. Highly recommend this place!

Got a piece of wire in one of our tires on our truck while pulling a fifth wheel camper back to…read moreFlorida. A local station recommended Allen's. We called them to see if they could fix our tire. They refused to come to us, as it was raining outside. Another local business got us fixed and on the road in spite of the rain.

We've got our vehicles inspected here and some minor repairs done. They're nice and knowledgeable…read more Even walked my husband through how to something on our own.

The Nichols Bros are a couple of dishonest auto mechanics in town to whom a lot of people entrust…read moretheir cars. They did a job for me a little over a year ago, and because they did it wrong, I just had to pay $800 to have part of it redone the right way by someone else. The job they were supposed to do was the head gasket and at the same time, change the timing belt, for which they charged me $1300. So, just about a week ago, I heard a tapping in my engine. I brought it to someone else because these knuckleheads had been messing up with other things (*more about that later), and I just didn't trust them anymore. It turned out that the tapping was the timing belt they put in... it was ripped. I'm just fortunate that I heard the tapping because, had I not, it could have torn completely, which would have damaged my engine. I called and told one of the brothers what happened, and he offered to replace the belt, but said that I would have to pay him for the labor!! #1 why should I have to pay for labor for him to replace a belt that he messed up on in the first place?!, #2 who would even trust him to do the job right, when he didn't do it right the first time. AND #3 why would I trust them to not do harm to my car for revenge at having to redo the job. As for the other things they messed up on: 1: Last year, I heard a rattle under my car... it took 4 visits to get it fixed, and the only reason it was fixed was because I, figured it out!!! The first time I brought it in to them, they drove it, put it up on the lift, and said there was nothing wrong, so I left. The second time, they tightened up something, and charged me $30. The 3rd time they said, it's your sway bar, and charged me $70. Finally, the 4th time I came in for that rattle, I said, "I think it's a heat shield", which it turned out to be, and finally, it was fixed!! I was the one who had to figure it out for them to fix it. 2: Another time, my car was jumping while driving in stop and go traffic. They took it for a drive, they said they thought it was my transmission. I asked them if they if maybe it needed a tune up, and asked them check the spark plugs and the air filters. One of the brothers checked all that, and said the spark plugs were fine, that they had been changed when they did the head gasket. He said the filter was also fine, and charged me $78 for that. The car continued to jump when driving in stop and go traffic. They said it was what happens when the transmission is going. I got all anxious because I knew it would cost a lot for that. HOWEVER, not trusting these "brothers" anymore, I decided to bring it to another guy for another opinion. He checked the spark plugs and said that they were the original spark plugs, that they had never been changed, and that the filter was badly blocked up. I had him change everything, and VOILA, the jumping stopped!!! Just think, if I hadn't gone for another opinion, and listened to them, I'd have had to pay thousands for just a rebuilt transmission!! I went back and told one of the "brothers" and they just shrugged it off. That might have been the end of my dealings with them, but for the timing belt!! Fast forward, I had the other guy do the job fixing the timing belt, and according to him, there were many things that weren't done that should have been done, which could have contributed to the belt ripping. After the work was done, I went back to the "brothers" and showed them the bad parts, and told them what the other mechanic said. I wasn't about to accept just a "shrug" for this. I asked them to reimburse me for some of the cost for fixing things, and they outright refused. I got nowhere in my attempts to get some reimbursement for their bad work. We got into a heated exchange, and they threatened to call the police, so I left and as I did, I told them that I would inform everyone I know about the bad business they conduct. So, now, I'm stuck with an $800 bill, and just want to warn others, you take risks with your automobile and your finances if you go to them. There were other ways in which they messed up, but this is already lengthy, so I'll end it here.

Today was the first day of my vacation and I thought it would be nice to drive down to the Blue…read moreRidge Parkway. It wasn't that great of a day weather wise but what the heck. My mother wanted to come as well and she being a type A personality needed to drive. Ok...what the hey. Here is the deal...she doesnt really pay too close attention when she is driving the Ridge. She loves the scenary and gets lost in thought. This particular day turned out to be the day Fate chose to remind her to pay attention. She ran straight in to a Tire Killer pothole. Front and rear flats. On the Blue Ridge. Middle of NOWHERE. Thankfully we were able to have enough cell coverage to call AAA. They sent a wonderful tow truck to come get us and take us to Johns. We didnt know what to expect. Teeny little town in the middle of a twice annual truck parade (dont ask). Would they have tires for a 2011 VW?? John's sells new and used. Unfortunately they didnt have a new tire to fit my mom's car but had a really nice used tire. They quickly put the spare on and then the 'new' used. They were very careful about telling my mom she had to be careful with the donut. These guys were seriously nice guys. They were very kind with my mom who was almost at her edge. I HIGHLY recommend this shop if like us you find yourself in or near Galax and needing tires.

Came to our aid when we had a tire blow out on I 77. They were there in 35 minutes. Did excellent…read morejob changing an inside tire. When the job was completed we followed them to their shop to purchase a new spare. They went right to work getting rid of the bad tire and putting the new tire on our rim. If you ever need tires or service call them. You will not be disappointed. Friendly people and great prices. Thanks again!

Always helpful great customer service and they stand by their work. Very knowledgeable. My car had…read moreserpentine belt issues and they fixed it told me it's under warranty. Greatest people alive thank you Jaime.

From friendly customer service and trustworthy to totally unreliable. On 6/19 I took my 1986 Bronco…read moreII in for inspection, tire rotation, hose checks and any other pressing repairs. The clerk told everyone they were backed up for days. I said I'd leave my vehicle for as long as they needed it. Got a call Friday 6/20 that the vehicle was ready for pickup and the only thing that was wrong was a signal light. I went in, paid and got my keys AFTER I asked for them. I was finally able to get a ride to pick the vehicle up Monday 6/23 and I noticed the rejection sticker. It was clear the vehicle had not been moved from the spot I parked it, i.e. taken into the shop. I told the my friend who gave me the ride that 99 didn't do anything I asked. She said, "they did the same thing to me! I went in for an inspection and an oil change. They put an inspection sticker on it and said I didn't need an oil change." I called this morning. Tuesday 6/24 and asked for Sherry (the owner). The clerk said "I don't think she's around here" and hung up. I called back to get his name which is Dustin. Update: Dustin called Tuesday 6/24 and asked what I wanted, but didn't offer a solution or options.

Went to Twin County Tire today to get my Tire repaired. I had a nail in the tread part of my truck…read moreTire. They pulled the nail and made sure the Tire wasn't leaking and inflated my other tires to the right pressure. Great service and great staff. Thank you so very much!​

garbage, took my truck for an alignmen they told me I had to replace all my tie rods and charged me…read more40 for the diagnostic or something, after replacing the tie rods and taking it back they charged me 65 for the alignment and with a paper saying that they couldn't align the car correctly and that they did their best and that if I wanted them to do it right I would have to pay more. I wouldn't recommend this place at all.

I've been coming to Collins Auto for over 30 years, and I can't say enough good things. They've…read morealways stepped up with professionalism, honesty, and excellent service every single time. What really stands out is the respect they show. They never talk down to me or make me feel rushed, no matter how small the issue. It's rare to find a mechanic you can truly trust, and this shop has earned that trust time and again. I wouldn't take my car anywhere else!

Do not use this place. The owner Troy is a dishonest person. Took my car in for a service and after…read moreservice my car started overheating come to find out they had hooked hoses back up wrong during service causing damage to my car. They refused to fix my car. I would NOT RECOMMEND THIS PLACE!

We broke down traveling from NC to Roanoke on labor day weekend. I had no idea where to take my car…read moresince we were from out of town. I so I read the excellent reviews and everyone mentioned the professionalism. I am glad I made the choice to go here. He diagnosed my faulty water pump on Monday and had my car fixed the next day. Fairly priced, excellent communication. Highly recommended.

The owners and staff are super friendly and prices beat anyone around they don't try to charge for…read morethings you don't need and through the years I have saved a ton of money going to them and they are honest and always try to get things done in a timely manner to get you back on the road . Thanks guys you're great !!!!!