Worked on my car twice I finally sent it to a different garage. I wouldn't recommend this placeread more

The staff at Russell's are amazing. Took my son's car in for service and without an appointment…read morethey took his car and called me that afternoon. They excel at keeping the customer informed. I've been in the car business for 18 years and would not hesitate to take any of my family cars there. I highly recommend them. You will not be disappointed.

On a road trip to NC our vehicle ended up with a busted hose line from all those mountains on the…read morehighway. My husband and I were unable to do the repair ourselves after getting the parts from Tanya at Advanced Auto in Hillsville. She directed us to Outsiders which was a mile up the road. Randy took care of us immediately once arriving. Very nice and informative. If I were to ever to need my vehicles worked on again in Hillsville VA this is the place to go for repair.

From the owner: Outsiders offers affordable auto services whether you need just your car’s windows cleaned or you…read moreneed a new motor put in your vehicle we are a one stop shop for detailing and mechanic services. We are fully mobile detailers and we offer road side assistance in the Hillsville, Galax and Fancy Gap area we are family own and operated since 2022.

Could not have asked for a better experience. Got me in quick, knew what was wrong, and within 45…read moremin. I was on my way. Very professional, friendly and honest.

While everyone I interacted with was very friendly, I had to go to the dealership 5 days after my…read moretruck had been dropped off, ( 2 days were a weekend), just to get an update. This was after 4 calls, text messages through their system and an email. 2 days later my battery was changed out. I am impressed with everyone's friendliness, but the lack of communication and the length of time it took for a repair, despite having an appointment, leaves me less than likely to return to this dealership for any service or purchase.

Developed a tire leak on the Interstate on New Year's Eve at about 4 pm. No spare in the rental…read morecar so I thought I was DOOMED. Called into the dealership at the recommendation of AAA and spoke with a young lady who told me she would talk with the shop manager and see if they could work me in. Came back on the line and said shop manager said to "come on" and when I arrived they met me with politeness and took the car into the shop. 15 minutes later they came into the waiting room to say it was ready! WOW, just WOW! You don't find that kind of service many places. I am so thankful for the way they helped me and how pleasant and caring they were. So, Thank you so much. ....and yes, I did tip them for going above and beyond. Highly recommend this dealership.

Tony Akers of Pioneer Towing and Transport was wonderful! He picked my husband, myself and our 3…read morechildren up when our vehicle broke down on the side of the freeway and took us to the tow yard. He was kind and very friendly! They were fast and got to us within 15-20 minutes after we called! Definitely recommend!

Traveling from TN, my car had a breakdown. Jake with Pioneer Towing arrived within minutes! He…read morewas extremely kind and professional. Since it was the weekend, he helped me scout out a hotel and arranged for a mobile mechanic to contact me ASAP. I felt safe and cared for. Thank you, Jake!

We broke down during a long return trip north near Hillsville, VA. It was after 5PM on a Thursday…read moreand we figured we would be stranded for days. But AAA towed us to this small, independent repair shop. They were closed, but the owner and mechanic said they would look at it because they would want help if they ever broke down while on the road. One call to the parts store and 2 hours later, our vehicle was fixed and back on the road! Thank you! The work and price was fantastic and done after hours. Our trip wasn't even interrupted! I highly recommend this establishment!

Took to Aaron and he stated needed a new transmission. Five thousand dollars later and numerous…read moretows, finally took to dealership. Dealership said they did a horrible job and informed us of the problem. Had to take back due to warranty. Aaron kept vechile for months with out communication. We kept having to call over and over to check status. Do not go here. You will regret it. Should of took to a certified auto place to start.

Traveling through the area and had a slow leak in my tire. They were very fast, friendly and fair…read morepriced. Thank you!!

Great service and pricing Very nice people and employees. Took care of me and my vehicle in a…read moretimely manner