I've used Boston Equipment for years and they're always very responsive and provide outstanding…read morecustomer service at fair & equitable prices.

What do you do when it's the middle of January and your heat stops working in your new house and…read moreit's your first winter there and your first time being a homeowner? Well, first, panic. Then do a quick, deep, frantic search for a reputable heating service at 11pm, which I didn't think existed anyway. Turns out it does, and our experience with BESC was the best we could have asked for. Emre showed up the same day I called, on time, was patient, friendly, and thorough. The man takes his work seriously, tries to problem-solve from all angles, and didn't leave until the issue was fixed. Plus his services are affordable, so we signed up for a twice-a-year subscription to come back and check our heating and HVAC before summer/winter. Thank you Emre!!

Save yourself a ton of time and frustration. Just look somewhere else. Had a heat pump installation…read moreproject. Witnessed the whole team being changed 3 times over. Ridiculous. Seasons changed two time but the project hasn't finished. Ended up hiring another company to finally finish. I am so mad at myself. Pricing? Not even consistent. Started with an agreement, asked more, then gave a discount. Finally didn't even finish the job or returned calls.

Replaced my heat pump which ended up not only causing water damage in my attic (which I was…read moreassured I would be refunded well over a year ago now) and on the brand new unit they installed, but the damage is continuing to get worse with no resolution. Last appointment to 'resolve' the situation, they never showed. Unprofessional and now a major liability with no end in sight.

I've dealt with TJs HVAC since 2017 when they installed the central A/C system in my trailer. They…read moreare fast, efficient, and don't waste your time and money. They have maintained my system since installation and have always been professional and reliable. I recommended them to one of my neighbors, and she was more than happy with them. I can't say enough about Tyler and his crew, outstanding, honest, great service - what more could you ask for? In today's world of " me first, the heck with you and your needs" it's so refreshing to find such an honest, hard working, and reliable service. I wouldn't go anywhere else for my HVAC needs. Thank you Tyler, for being the one in a million service person that I was lucky enough to find!

I recently scheduled an HVAC maintenance prior to the heating season. I did not have a good…read moreexperience with TJ's HVAC. The appointment was scheduled for 11AM. The tech showed up at 2:30PM, and issued a 'sorry, I'm late' upon entering. No reason for being 3 1/2 hours late and no prior phone call to inform me he was running behind schedule. He was let in, performed his so-called HVAC maintenance and was out within 15 minutes. I was disappointed with the lack of 'maintenance' that was actually done. He handed me a printout telling me my CO levels were 8% and that low number was good, again, without explanation. No cleaning out the unit, no changing the filter, not much 'maintenance' was actually performed. Cost of 15 minute in out service -- $225. I would not recommend this unprofessional company for HVAC service. Please look elsewhere for your HVAC needs.

I have been paying a monthly subscription of $40 to ensure I can get hvac service in an emergency…read moreb/c we are elderly and have physical challenges. In May the young Obie tech doing a spring A/C tune told me my outside unit had sunk and was not level meaning use of unit could damage it. He estimated cost to repair was $1400. I shopped around and found a company that estimated cost of repair at $500. Today , I told Obie to cancel my subscription b/c they were obviously trying to fleece me- a multi- year customer who is elderly and physically challenged. This is shameful conduct. Rafferty

Scheduled to get an estimate. Technician never showed up. I have to contact them afterwards then…read morewas told technician has an emergency and cannot make it. Disrespectful of someone's time. No follow up. Please advise.

I called Justin on Super Bowl Sunday and he was a life saver. He was at my place in under an hour,…read morevery knowledgeable (was able to diagnose the problem immediately), fixed it and had other suggestions as well. I would definitely recommend using him and calling him even if you'd already gotten a first opinion. His rates are excellent and he is very honest and just great to work with.

Great service! I…read morecalled on a whim one morning and left a message. My call was returned promptly in about 5 minutes by Justin, the owner. He then made it to my house to service my heating system in a half of an hour! When he arrived he was friendly and professional. He was able to troubleshoot the issue right away. We had a bad blower motor, but he already had the brand new parts in his van. In a little under an hour he was able to finish the job and restore heat to my house! My roommates and I are happy, I would highly recommend anyone in the area to give Justin a call for their HVAC needs.

This is a follow-up from my review of ThermOil of Watertown, MA on December 11, 2025…read more ThermOil called me on Saturday March 14, 2026 at 4:09pm from their number of 617-926-0779 and left me a voicemail to call them back to talk which I returned their call. They asked or should I say they told me to me to remove my review of them from yelp because it was bad for their company. I said "Why"?, that's my review of what I went through with dealing with you. The individual told me that he knows my next door neighbor and that we met, he was referring to a party that my neighbor had and had most of her colombian friends over. I responded "What does that have to do with anything"? He went on to say that I said my water heater was not leaking or broken so I told him that I was making a customer call for service and you people never, ever returned my calls. He told me they were busy with "No Heat calls" and I said every company was busy in Massachusetts and I am not talking about the service staff out in the field, I'm talking about the office staff not returning my many calls to them. He told me that they were busy too! I told him that they were too busy to call a customer back? He asked me again to remove my review of them which I responded "NO" it's my honest review of what I went through with ThermOil and told him about my awesome service dealing with 128 Plumbing and Heating in Wakefield, MA. And I went on to tell him that this phone call to me is only going to make a worse review of ThermOil. He responded "So you are not going to remove your review of our company" and I told him again "NO" and he hung up. Well, if I get a knock on my door and some guys from ThermOil tell me they are here to change my mind about my review of their company, I will let you know, lol. This is not Colombia and what tactics they do down in that country do not work well here in the USA. And you know if he said to me that they would do a free service to make it up, things would be different but he stuck to his intimidation tactic. Oh well, they "Live and Learn" in this day and age.

I chose Thermoil for an outdoor installation through the Mass Save rebate program and had a great…read moreexperience. The technicians were professional, always on time, and kept everything extremely neat and clean. Anytime I had a question, they took the time to explain things clearly and made the process easy to understand. They stayed on schedule from start to finish, which made the project smooth and stress-free. My wife works from home, and the team was very respectful and kept noise to a minimum so she could continue working without interruption. Overall, an excellent experience and definitely a five-star company. The office staff was also fantastic and very helpful with the loan process and paperwork.

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

Taylor and Murphy did a great job installing a heat pump at our house…read more The work was professionally done and we're really happy with the results. They also came out the same day (within hours) when one of our air conditioning units stopped working. Same for when our oil tank had a leak!

In the middle of January, one of the heating zones in my house stopped working. They promptly sent…read morea tech. After an hour of tinkering with the system and replacing various parts, he discovered a pipe in the house was frozen. Then he wished me good luck unfreezing the pipe (provided I managed to find where it froze) and left. They charged me $250 for the pleasure of his company. I only have myself to blame for confusing an oil service company with an escort service.