Never had a problem with JCPenney's. I don't really expect service. It's just awkward and awful that I get glared at by elderly women working in the upper floor. I'm just shopping! read more

When my hubby & I were in high school he got a job here & made me sign up for a credit card. 8 years later & I love having my Penneys card! Aside from all the awesome sales & coupons from JCP, I can use my card at CVS & Sephora.com too. Yesterday I bought 3 tops (all on sale) & used a $15 coupon, bringing my total to $50 & some change. Mind you, all 3 tops were originally $40+. I love saving money just as much as I love spending it! read more

Rip off artists! I ordered an item online for a Christmas gift and to save $, I opted to pick it up at the store instead of paying shipping to my home. The original email said I would receive it in 7-10 days; that was ok because that was still plenty of time before Christmas. After 16 days I finally received an email that my order was in. But later in the day I received a phone call from the catalog department, asking if I received a receipt when I picked up my order. But I hadn't picked up my order yet?!? I immediately drove to the store to get my order and what a mess! They couldn't find my order and said finally "oh you must have cancelled it", which I had not. They finally admitted that "oh sorry we must have given your order to some other customer without checking their identification". That wouldn't be a problem for me except now the item was out of stock in the entire JCPenneys system and they had absolutely no idea when I would receive it. They did offer a full refund, ok, but since i had to wait over a FULL MONTH to receive my money back due to their ineptness in mishandling my order, I am saying without regret that they are ripoff artists. Btw I also canceled my JCP account with much difficulty, considering how much the customer service rep practically begged me to reconsider. read more

I do miss the old days in-which they still used coupons and discounts. I used to come out of there with bags of stuff for extremely cheap. Although there new deals are good, they just aren't what they use to be. All in all, you can't go wrong shopping at this location. The staff are pretty friendly and helpful and it is hardly every overly packed, even on the weekends. Win-win in my book! read more

I had the worst experience here ever the other day! The lines are always long here and I feel like every time I go it gets worse and worse... I feel like the quality of the clothing is great but it is disappointing when you have to put your stuff down because the lines are so long and there is only one checker. JC Penney needs to get their stuff together. read more

Annette in optical was super helpful! Friendly, fast and gave us great advice. Much better selection of kids glasses & sunglasses frames than at Nationwide Vision. Can't beat the back to school deal. read more

JCP Photo studio is horrible. They don't deserve 1 star but I had to pick at least one. I has the worst experience, the AC was not working (apparently broke down 3days prior our visit), there were no working fans in the room, we had 2 babies under 8months old, 2 yr old & a 4 yr old all dressed up. They should of warned us before the appointment about the AC & specialy because we had small children. We were sweating, getting fluster, and kids were crying all due to the heat. There were 2 other employees at the front desk with a working fan that never bother to ask if we needed a fan. We thought of rescheduling half way into the photo shoot due to the lack of AC but we decided not to because our schedule was completely full of activities. We had a family gathering in Arizona, but some of us live in Vegas, NV and the others in Frederick, Maryland. This experience was by far the worst experience I ever had in your studio. We wanted our pictures sooo bad that we would of spend a decent amount of money but your photographer was not knowledge of your packages and was getting fluster with all the heat too. We end up walking out of there only purchasing the CD because we were very annoyed. Is sad so say this because our extended family always uses JCP photography but after this incident we will never go back again. Who ever is in charge of the photography studio at that store is doing a terrible job at teaching their employees manners and making them knowledgeable of the different photography packages. There is NO excuse to have the AC down for days in the middle of summer in the desert. read more

JC Eye running a buy 2 glasses for 99.00 what a sham that is , once you look thru all the glasses you may have 10-15 pair to choose from.. Heading to America Best .... read more

First shopping stop in ages. Sad. Who ran this chain into the ground? Store is incredibly dated and one has to search entire floor to find sales help. Cashier said it is called "skeleton" crew but I think she needed roller skates. Customer base at PV Mall site is the over 65 age bracket. When they loose this group--who will replace them. I foresee a huge struggle ahead that may not be overcome. The only positive was the low prices on some household goods. read more

Nationwide vision inside JC Penny provided poor customer service. The doctor was very professional and efficient but the office staff lacked the same qualities. My sister and I both had appointments for eye exams. After we were both seen, the doctor had us sign paperwork at the desk. This was handed to Stephanie working at the desk. Paperwork was taken to another desk and Stephanie grabbed her purse and walked out. She returned 40 minutes later. We waited that 40 minutes only to pay our co-pay and get our prescription. Stephanie claimed she had to leave because her husband locked himself out of his truck at a Circle K. Why Stephanie didn't conclude our visit before she left, we have no idea. To just walk out and leave us hanging, is unacceptable. Stephanie requested we return to pick out glasses and we advised we would not be returning to this center for any future services. read more

Brian in the salon at PV mall is great. I have been seeing him for several years now and when he puts the "henna" in my have, it is the same color every time. I would recommend Brian to all. read more

Love this store. My latest trip ended there after 6 hours and 6 stores looking for a fancy dress for my 12 year old niece. SW Low and behold this is where we found one. She will be the bell of the ball at the sweet sixteen party we are attending on Long Island. Can't wait. Oh and it was priced great and I checked in on Yelp for an additional 15% off. Yay! To see her smile after 6 hours of looking was a joy! She must have tried on 3-4 dresses at each store. read more

Marianne Primeau at JC Penney's salon at Paradise Valley does a great job. She is an expert at both cut and color, and she is super conscientious to be sure that you look great leaving the salon. I would highly recommend her. Kari read more

I purchased a leather couch here a couple of years ago. I was not sure I should do this. So far it is working out just great! In the past we purchased an awesome sectional from a leather furniture store but wanted to check JC Penny before investing at the leather store. The leather store ignored me anyway. I'm pleased and surprised by the quality of the sofa we purchased at Penney's. read more

I've been buying the same style and size slippers for years, but this time the right foot seemed too small. I went to do a return / exchange. I wasn't able to do the exchange at a cashier counter, I was directed to a hallway past the optical department. There was nobody there so I waited thinking someone would come out from behind the wall soon. After a few minutes I noticed a bell on the counter which I dinged. There was a voice from behind the wall but I couldn't make out what was said. I waited patiently until the staff member came out. I sensed that she was not in a good mood. I didn't bother explaining that I thought the right foot of the slipper might be defective. She didn't appear like she would care. I just told her it was the wrong size. I was given a return on my credit card. This experience was not the best. This Penney's employee is not a customer friendly person. I give her 1 star. But, things got better. When I went to the slipper department to get my exchange the slippers were on sale so I was able to get my slipper plus a 2nd pair for 50% off. The cashier who rang me up was very nice. Her name is Vianey and she works in the Sleepwear department across from the salon. I give her 4 stars. 4 stars minus 1 star = the 3 star rating. read more

I had glasses made a little over a year ago and in January I took them back in to the optical department. The lenses had cracked and bubbles. I was told that this happens when you live in Arizona. What?! Such an insulting response. I would argue that this happens when you have a defective product. I was a few weeks over the company warranty period, but the store manager named Gloria said that she's seen customers out of warranty and the company takes care of it so I left the glasses. After many phone calls I'm now told that they'll replace their defective product at 50%. Which is insulting as I still live in AZ and their defective product will once again bubble and crack. I would recommend finding a new place for your eyewear needs. JC Penney has a reputation that mirrors their product. Less than acceptable quality. read more

Wish then went back to their great prices all the time pricing structure. But I guess too many people want to wait for sales instead. Still love the place and always find what I need at fair prices. read more

Felicia ,Arielle, and Tearra were amazing! My 20 mos old twins were happy and smiling and we got some great photos!! Those women know what they are doing ! We will be back for sure! read more

Terrible customer service. I place a call at 1:40 pm on 7/11/20. Operator was very rude answering phone. Tone of voice was very bad like she did not want to be there. I asked for jewelry dept and she hung up on me. I called back and her tone was again bad and did not even respond when i asked to be transferred. Not even one moment i will transfer you Thank you for calling. The lady who answered in jewelry was not much better as far as customer service. I purchased a ring over $1100 and a had it sized when i first purchased in Feb. I had to call Pennys myself because i was never called that the ring was done. A prong fell off, so i took it to Pennys to have repaired. SInce i did not get called the last time i called to check status. I introduced myself to the employee who answered and said I wanted to check it ring was back. Her first response was, "well probably not because we would call you. I said ok Thank you and hung up. So disappointed as in this day and age we all need more kindness. read more

I ordered a mattress from here and it was too soft for me, so I wanted to return it for a firmer one. Came in within the 48 hour return window and had to wait about 1.5 hours for a sales person and two different managers to figure out how to even process the return and order a new one. Then about another 45 minutes to find the product online that was on the showroom floor. Then, when we finally purchased the order, $700 later, they had placed the order for the wrong sized mattress. They told me that even though they cancelled the order immediately it would take 5-7 days for the money to return to my card. So I'm supposed to pay another $700 and be out $700 for a week... thankfully my bank was helpful enough to put the money on my card immediately. The actual sales person was very apologetic and kind but I will never order.. anything here again. It was very unprofessional and very disorganized. Please order mattresses elsewhere. read more

I came into the salon where I scheduled an appointment ahead of time. Upon check in no only was I made to wait I didn't get to the hairstylist station until 30 minutes after my scheduled time. She did not clean her station and had left over hair from the client before me all over the floor and on the chair were she wanted me to sit. Gross. Overall I am just upset and thankfully I did not get any major service done, just a trim. read more

Really satisfied with experience buying clothes. Great prices, and very knowledgable and helpful staff that gave honest advice and did not try to pressure me. read more

Customer service sucks, half hour in line and haven't moved an inch. 2 people working check out a week before Christmas?! Not the brightest management! read more

Thanksgiving day sale. Wait in line for an hour and a half only to have a store clerk come out and offer a credit card discount to anyone who wanted to sign up. Needless to say the crowd made a mad rush towards her, all the while she screams to get back. Very very poor planning by management. Everyone who waited in line for hours ends up in the rear. JCPenny Corporate should be ashamed if this was their idea. So much for making a declining brand any better. Be leary, black Friday shoppers and anyone else thinking about patronizing this store. read more

Jeez, JCP. You might make more sales if you had the a/c at a comfortable temperature. Every customer I passed is complaining about how warm it is in here. read more

I brought my elderly mother here to buy lingerie. The saleswoman, Olivia, was excellent! She was knowledgeable, patient, helpful, and very polite. This was our third visit to a store to find the correct size and product. Olivia took the time to measure my mom, show her many possibilities and explain things to her. Thank you, Olivia! read more

i simply wanted to order 1 blouse when i was at the store on sunday, august 26th. they must have kept me at the register for 40 minutes. no one in the store could figure out how to order a blouse on-line. i will never ver order at this store again !!!!! the manager didn't even know how to order !!!!!!!! i was given no discount. no reduction. nothing !!!!!!! does anybody train the personnel ? what a waste of my time ! read more

Even with new restructuring, Penneys retail sales & help LACK skills in how to communicate w/anyone. Not up to par--in this century. I'll stick with Kohls. read more

Wide selection of what I was looking for, which the other JCP that's closer to me doesn't. Rosalinda provided excellent customer service!

Made appt to get family pictures taken. Arrived 5 minutes early. Going on an hour and still waiting to go back. Nearly impossible to get whole family together or I would leave. Do NOT recommend as they do not honor appointment times. Feel sorry for anyone who has small children that would need to wait this long. read more

I want to commend Lauri and Alona at JC Penney's at Paradise Valley Mall for having done a wonderful job helping me with a furniture purchase. They were very professional, helpful, kind and took the time to answer my questions and I was happy with the purchase. They helped me with delivery assistance too as being a store sample it would not have been delivered without my finding assistance. They made sure the item arrived in great shape. Excellent employees, the store is fortunate to have them. read more

MINUS ONE! Say goodbye to JCPenney! Another retailer similar to Sears who get cheap with clothing manufacturers. Purchase a St Johns Bay t-shirts a year ago, go back to JCP, selection is poor! Purchasing the same size and brand, St Johns Bay, t-shirt, yes that is right, doesnt fit, smaller, sleeves not same length! Say goodbye to St Johns Bay clothing too!!! Same thing happened with Sears Coventry brand. JCP and SEARS, goodbye for good! Hello Goodwill, you have another shirts for horrible big corps! read more

Purchased a Lane Sofa Recliner set from nice lady at JC Penny. We ordered the extra special "warranty". We got the sofa and the arms were low in filler fabric and the seat trim was unraveling after a few months. We called warranty service that said it wasn't covered! Frustrated we called JC Penny and they did send someone out to honor the repair. Now the pull cord for recliner came completely out of its mechanism. Have been waiting now for the repair parts and no one at the JC Penny Furniture Repair seems to be able to function. We had a repairman call us at 6:45am(!) yesterday to come out but he knew nothing about any parts ( we have to pay the repairman). It has been going on now for several weeks and we are just about to toss the sofa and go look for a new one! As nice as the lady at the store was- the people behind her are not really behind her and in my opinion , the sofa should have been replaced after the first issues- it has been downhill all the way. I say- fix the issue Penny's or stop selling furniture. read more