Stood in line Black Friday to get a coupon only good for that day brought clothes up to counter and nothing qualified for the coupon or any of the other coupons I had one expired even though it said clearly on the coupon 11-30 !!! Asked for a manager and no one could explain why the coupons weren't taking in the system .. you wonder why they are going out of business I will stick with cargo largo and Tj max never going back read more

I appreciate this store and the individuals who serve here. The town where I live lost its store over ten years ago, I think; and last year, I stumbled across this one 40 minutes away. Not too bad. The staff are friendly and the supply is relevant. read more

Thank goodness the police were not around because I could have been arrested for smacking a customer across the face. It was the ShoppingTrip From Hell. I love Penney's. Have always loved Penney's. my Ex-boyfriend worked at Penney's. Penney's and I go way back. I love their prices, the selection, Sephora- I love it all. This time, though, things were different. Went there to buy a pair of men's gloves. There was no one there to wait on me. Once I found the glove section, it was every man for themselves. Difficult to find prices, hard to determine if these were the only men's gloves or were there more elsewhere else in the store. Finally found a decent pair and that's where the fun started. There were five registers, two cashiers and a line that snaked well into the men's section. One CSR walked past the cashiers, saw the long line and walked away. I asked her if she could help and she told me she was "Going to lunch." Made me furious and I remarked about her attitude. A customer in line started getting smart with me and defending the CSR leaving. Let's just say it wasn't pretty. 20 minutes we waited in line. I was a Tasmanian Devil when I finally got to the register. The cashier was so nice that she managed to calm me down. There is no excuse for lazy workers, long lines and lack of customer care. Get better at this, Penney's! read more

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Came here on a Saturday which is never the greatest idea . However, the employees were friendly, check out was easy and fast, so overall my experience was a good one. JcPenny has come a long way I turning things around. I wish they carried better on trend clothes as well as closet staples for young adult women but I can see that they are trying. The prices are always great! read more

This review is only for the Sephora located inside the JCPenney. It is smaller than the stand alone Sephora in the main mall's upper level, but it still has a ton of products, and the staff are super nice, helpful, and knowledgeable. I usually order my Sephora stuff online or via their app, but I love shopping here too. Plus, right outside in the mall area are massage chairs. Yippee! read more

Love hate relationship with JCPennys. Love the good deals on workout gear and summer dresses, hate the ugly lighting, overstuffed racks and falling clothes. Now that there is a Sephora there, I am still drawn in. I also like their home section. Purchased many kitchen gadgets, duvet covers and bed warmers at Pennys. There is always a price to pay for a bargain....unless it is Target. Shopping at Target is fun. read more

I have always loved J C Penney's. I have been going here forever. When we needed school clothes my parents came here. Reasonably priced and a good selection. When I started buying my own clothes as a teen I still came here. As an adult I am still shopping here. The have name brands, store brands, basically everything. I get casual, business dress and formals here. I have never been disappointed. This most recent visit I needed new Royals T-shirts since we made it to post season games. Everywhere I went was sold out then I remembered Penney's has a pretty decent size sports section of local pro and college teams. I walked in and saw a woman paying for her Royals shirts and I asked if there were many left. She said they just restocked and I walked back to the section and was very happy to find exactly what I was looking for. I left with T-shirts in hand and a very happy customer. read more

Very much had to help myself - good thing I knew what I was looking for - but still - this is not the way to hold on to a business that continues to be competitive - Macy's and Nordstrom provide great service and attentiveness. If the play is that you can serve yourself and save money - I guess that's a niche too. read more

SEPHORA INSIDE JCP at Oak Park Mall. Overland Park, Kansas!!!! Sephora in its entirety has completely lost my respect, and money! Placed an online order, didn't like the product. I'm a stickler for reading reviews and most times I will not shop online, especially if I'm not able to return locally or US mail free of charge. After careful research and reading (several times) on the back of the SEPHORA RECEIPT, it clearly stated, returns can be made by mail or Sephora stores and Sephora inside JCP! Trying to kill to birds with one stone, I drove all the way to Sephora in Overland Park Kansas located at Oak Park Mall. I tell the sales rep I have an online return and I didn't like the colors. I had 2 Kat Von items, 1 Sephora item, 1 Stila item. We get to the register she says "on we no longer have this in the store (Stila) so you can't return this" I say, the receipt states any item I'm not satisfied with can be returned to any US Sephora store in/out of JCP! She says "oh I don't know what to do, let me call my manager" She comes back and says yeah my manager said we can't return this one. I tell her I drove all this way and I don't have the time to drive somewhere else. She calls the manger, manger comes down. She then tells me, not only can they not accept the Stila item but now they also can not accept one of the Kat Von items. I'm thinking how did this go from driving here to make a return of four items, get here, one rep says I can only return 3 and now you telling me I can only return 2. I say so you're telling me, the back of the receipt (online packaging receipt) is old, outdated and misleading. The manager tells me yes the receipt is wrong then precedes to try and push the bs line "oh well our system was updated 2 months ago and hey have no way of knowing what the item really is or how much it is. I say ok but I just place this order 2 days ago, you have the box, packing slip, my email address (which clearly states what was just ordered and the bar code should tell you everything you need to know, just as it would tell you the name and amount of the order two items. Then she states the system was updated 2 weeks ago. I told her, you're not putting the items back on the shelf, you're sending them back to a warehouse, so rather you can find it out not, I'm supposed to be able to return. She smiles while shaking her head then shrug her shoulders, there's nothing we can do. I laughed, told her that's fine I'll go somewhere else. Not cool Sephora, not cool at all!!! I wasted a lot of gas, time, energy and a one hour drive, dealing with them. I immediately called customer service and was told again, no matter the product they are supposed to accept the return. The csr claimed to have submitted a complaint and that I'd here from the district manager. As of today I have not. The only reason the 1 star is there, because Yelp would not allow a review without some sort of rating. read more

I like Penneys. I have always found they have good quality at reasonable prices. They have a huge variety of selections for clothes that it can appease to everyone for just about every need. If you need something casual or something for a more formal business situation, Penneys is the place to go. Service can be hit or miss. Some people are very helpful while others stand around gossiping to each other. I thought they had switched to best price pricing and moved away from sales, but after my last visit it was clear this wasn't the case. Maybe I am thinking of somewhere else. They are like Kohl's for me in this aspect, sale, discount with credit card, rewards, etc. Just give me a price and stop the gimmicks. read more

My family a I took pictures this weekend at the portrait studio in the oak park mall worse time of the year holiday season right lots of people. Well I must say i experienced the best customer service ever. The staff was so nice professional and knowledgeable my photographer was dawn she took the best photos Of my family I've ever taken she was awesome. Jade help me pick out my photos and put a package together for me absolutely wonderful. I ended up needing to speak to a manager because of a mix up with my digital photos I spoke with sandy she was very understanding nice and had no problem with going above and beyond to fix the issue. For now on this is the only portrait studio I would ever go to thank you all for the great customer service. read more

This review is about the rewards program. .... I love jcpennys and always get great customer service every time I go. But the one thing I HATE is that the points you earn in the reward club don't transfer over to the next months. So you lose all your points every month if you don't spend over $100 in a month. I shop there less now because of this. I mean it's ridiculous. Every other store that I have a reward card with the points always transfer. That is why I only gave them 4 stars. So if your wanting to be in there rewards make sure you spend a lot there. read more

I don't usually go to this location, but they had what I needed in stock for same day pickup a few days before Christmas. I went the next day to get it. I parked and walked in. There was a table with a friendly guy standing there with a sign that said online pickups. He asked for my phone number, pulled up the order, went and retrieved it, and after checking my id, I was in and out in less than five minutes. Two days before Christmas. I was very impressed with the whole setup. Way to make something easy and convenient during a stressful time of year. read more

JCPenny is my go-to place for dresses. I always head for the fitting room with an armful, they have so much to chose from. This place used to always be super frumpy, but it has really changed. I'm always shocking people when I say where my dress came from. Go ladies! Right meow! read more

Nothing horrible but nothing great. The store has had updates over the years but still can't hide its outdated beginnings. They have good deals but just know nothing they sell is ever sold at the price marked on the sticker. I have never had a bad expireience nor a great one. It is not my go-to store for things but if they have something you like then shop here. read more

Got good deals on dress shirts and shoes, very happy with this location. Will more than likely be returning. Changing area was dirty but these are minor issues. read more

JCP has had some challenges over the recent couple of years. However, due to unexpected circumstances, I ended up with some time to spend here....as well as a few dollars. VERY few...not because of a lack of items to buy, but because of the GREAT Labor Day weekend sales. 25% off already clearance prices? Yes, please!. I usually like the Outlet down the street just as well, but the store, at least the women's department, hit a home run for me this time. read more

I found some good sales along with 15% off. I ended up getting a $10 gift certificate after shopping.

They tend to have better sales than comparable department stores and they have a decent selection, but nothing spectacular. Some of the departments in the store could do a better job at asking customers if they need help, but it was a busy Saturday in their defense. A decent store, but nothing to get excited about. read more

Jaime P at penneys Hair Salon is incredible! Growing up in Chicago I am used to expensive so so cuts and color. When I moved to Overland Park and was looking for a stylist I ended up asking the sales person at Pier One who had GORGEous highlights where she went and she sent me to Jaime! Her skill is above anyone else I have ever had! Serious! Incredible color skills with highlights looking natural and not Cruella Deville! Short hair cuts are a snap for her too! Everyone asks me where I go so I decided to put up this post! Enjoy! read more

In preparation for Christmas, there are always a couple of people who I have difficulty with finding that perfect gift. So, scouting online, at JC Penny, I was able to find a great gift with monogramming that screams "We are retired, lets relax!" So I placed the order, and only one day later received a UPS tracking number. Three days later the package tracking showed that the gifts were in transit. However, to my dismay, the money was refunded to my bank account today with no acknowledgment from the company. When I connected with a customer service representative, they simply apologized and said that they could reorder the gifts and could expect them to arrive "at some time before the new year". There was no attempt to reconcile the issue, and the only explanation they were able to give was the warehouse must have "sent an empty box, and the error was noticed with UPS". read more