Monday my daughter and I shopped at your store located at 11149 W 95th St, Overland Park, KS. I found a faux-fur jacket for myself, several sweaters for my grandsons and 2 pairs of corduroy jeans on a clearance rack. The jeans were identical brand and style only 2 different colors. The rack was clearly marked with a bold "$7" sign. When I checked out both pairs of jeans rang up at a higher price. I pointed this out to the clerk. He rescanned them and one pair now rang up at $6.99 (under the $7.00 advertised price) and the other rang up at $8.99. I reiterated the jeans were advertised at $7.00. The clerk said he could only ring up what was marked on the tag. I asked to speak to a manager. The clerks were now irritated and one said the managers were all in a meeting. Suddenly a clerk showed up that said he was a manager. He abruptly said, "Ya?". I relayed the story and pointed to the sign that was visible from where we stood. He said there is fine print at the bottom of the sign the said something like; $7.00 and up. I pointed out that one pair of jeans rang up correctly but the other rang up $2.00 higher. He said it must be because they are different colors. I stated they were both on the $7.00 clearance rack. He said there was nothing he could do. I told him that I would not purchase anything then. He made no comment. My daughter and I left without purchasing anything.
#1 I believe this is false advertising as the $7.00 was bold and the print at the bottom was so small as to not be noticed. The sign should clearly stated $7.00 and up instead of hiding the possibility of a higher price.
#2 There is no reason for the 2 pairs of the same jeans on a clearance rack to ring up at different prices.
#3 Your store should promote good will not indifference.
H & M not only lost my $100 or so purchase over a $2.00 error but also permanently lost 2 customers. read more