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    JCPenney

    2.5 (118 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    Entrance from inside the Mall
    Amanda J.

    I came to use a gift card and I was happy to see all the discount deals offered throughout the store. They have a lot of good brands. I tried on a few pair of pants and tops. I ended up picking Levi pants and a Forever 21 sweater. The cashier, Donna, was super nice and helpful. She checked to make sure I was aware of additional deals I could get on the clothing that I chose. The store was clean and easy to shop at.

    Idelle D.

    Just had our family Christmas photoshoot at the Photo Studio and received our pictures via Shutterfly and the pictures came out great! We had a 2 year old with us and dog and they handled us so well! Our 2 year old was a little cranky but the photographer was still able to get him to take decent pictures even given his fussiness. The Christmas backgrounds came out nicely too. The only reason I'm not giving 5 stars is that they were running 20 minutes late but it's understandable because of the holidays. Also they upsell a lot at the end with the printing of pictures but we ended up spending $300 ish for all the digital pictures and 12 prints. I went to a professional photographer before and paid almost $500 so this was a lot more affordable. I became a member at the end, so we will definitely be back for more family photos or Christmas card photos. Thank you Hailey for taking care of us and our family! Can't wait to turn these into Christmas cards!

    Alex D.

    I got some really great priced Dockers pants for 40% off! A woman named Bobbie was very helpful, along with a few other employees who helped direct me to where I needed to look. Jcpenny definitely has better prices than other department stores, and still great quality and selection.

    The cheap ring they are trying to give me
    Lina C.

    Close to 2 years of dealing with JC PENNY for a simple repair any jeweler could've repaired . Buty mom insisted on using the warranty. After a phone and written complaint to corporate I reveived a phone call from a customer service rep who then directed me to manger who was named Judy who said she was handling it ....only for her to pawn the entire ordeal off onto Yvette the "newly appointed" manager of jewelry department who knows literally NOTHING of my case. The huge heart shaped ring is the orginial and the pweny ring is the best JCPENNEY is offering. They destroyed my ring because they didn't wanna honor their OWN WARRANTY program. As far as im concerned they did all of this on purpose so they could force us to pay more for a replacement. I've never been so outraged in my life! If i walked into their store and destroyed their jewelry ID BE IN JAIL ! DONT EVER BUY JEWELRY FROM JC PENNY . They make snake oil salesmen look like Saint Fucking PATRICK

    Wow. I have not had great customer service in the salon in the past (multiple canceled appointments, including for a plumbing issue), but my recent experience an hour ago takes the cake. Biolage is on sale online--but "not in store". So--I can order it online, ship it to store (will be as it's over 35) and pick up for the price I expected. Does the ad not say "visit store to purchase"? And is this a case of false advertising?

    East enterence. Best mall parking on a busy day.
    Marcus F.

    Underrated discount clothing store. For a business trip I needed some easy care shirts that would survive a long flight and a day of work without wrinkling. Not only did they have wrinkle-free shirts at JCPenney they were reasonably priced. Prices were less than Kohls for the same style of shirts. - They have sales racks like Kohls but be weary. I've looked closely on some of their "clearance" merchandise and sometimes it's damaged or looks like it was used and returned. - Very convenient entrance on the East Parking lot. It's one of the least used lots for this mall. - Much better clothing here than found at Ross / TJMax. If you catch a deal / coupon / clearance rack it's probably a better price too.

    Lance J. D.

    Their customer service department needs work. I brought in a sport jacket to exchange for a different size. True, I did not have a receipt, however I paid for it with my JC Penney card. The jacket had never been worn and was still in it original bag. Eileena the customer service rep decided to make the exchange (a simple swap) but wanted my driver's license, unfortunately I left it in my car. She held the new jacket for me until I returned with my license. When I returned with license in hand, Eileena was gone. Another rep was in her place and questioned my exchange. She called a manager over to approve the transaction. She appeared curt and a bit rude. She did not approve the exchange based on no receipt and no bar code. She mentioned that Eileena was from another dept and didn't know what she was doing. I explained that I could retrieve the barcode from home, at that point she simply walked away. It was quite obvious that this department lacks value-added customer service. I will never be back to JCPenney. I have shopped the store for over fifty years even taking my mom during her last years of life with fond memories. Shame on JCPenney.

    But i really really wanted to wash my hands!

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    2 years ago

    Candace at the returns desk in North County mall was friendly, attentive, polite, and helpful.

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    3 years ago

    What? No refunds on items after 30 days even with a receipt. Screw this store & their new store policy, I will NEVER shop here again!!!

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    Review Highlights - JCPenney

    JC Penney was an anchor foundation for the shopping mall back in the heyday.

    Mentioned in 24 reviews

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    JCPenney - deptstores - Updated May 2026

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