Introductory
The story begins when my personal vehicle broke down due to transmission issues which prompted me to turn to my uncle in order to temporarily borrow his vehicle, a 1998 Mercedes Benz C230. He received a registration renewal notice not long after and as a show of my appreciation, I elected to pay for it myself. I, of course, didn't read the part where it said I would be required to get a SMOG test until towards the end of the month when I attempted to pay for it.
I brought the vehicle to a smog shop not too far away from JC's and they told me to come on the weekends as they do vehicles 1998 and older then. I thought this was weird but beggars can't be choosers and so I waited the next few days and came in on a Saturday. This time, there was a new clerk and he said that the machine had not yet been certified and I should come back next week. Then the next week comes along and I get the same response where the machine has not been certified.
So now that it was April, time was at the essence! I didn't want to be stopped by a police officer especially after hearing about the 2019 California rule changes in regards to various fines and fees.
So as I am mulling over if I should go back to the Smog location the following week I stopped at a Chevron gas station on my way back home and I noticed various auto shops scattered around the plaza.
All of these shops are displaying various services they provide but since my concern had to do with a Smog pass, I noticed JC Master Tech.
JC Master Tech Review
I walk in around 12pm and I was greeted with a friendly hello by the desk clerk. The clerk would turn out to be the manager, James. Now usually, managers wear their job titles around and/or make it be known with their overly confident tone of voice but my impression of James was a far cry.
I immediately felt at ease and friendly with James. I told him of my need for a smog check under the time constraint I was in and he said yeah no problem and to come back around 1:30pm after his guys are back from lunch.
I come back at 1:30pm and there were other people in the waiting room but since James gave me his promise, he followed through without any excuses. Within 30 minutes I was in and out and I passed!
James
I am not sure if this will reach you but thank you for the follow through on your promise and I swear if I did not find out that you were management, this review would be twice the size only talking about reasons to promote you.
I tend to stick with my usual mechanics and auto shops but your attitude is the pinnacle of customer service. I look forward to recommending this specific auto shop for not just smog but the other services you guys provide. James should truly be in a corporate position teaching his customer service skills to others because as this world is ever revolving, he tends to keep a keen sense of what a customer should expect.
James exceeded all of my expectations and I have very high standards with myself and tend to look into and ONLY work with others who have similar characteristics and values especially when it comes to the work at hand. I will be returning again to this shop and can confidently recommend JC Master Tech for not just their services but their value and workmanship. Thank you again, James, for your guarantee of promise, attitude, and prompt delivery of service. I will be back. read more