Sam from JB pools is an awesome expert at all things pool. I had him come out to take a look at my pool heater. He immediately diagnosed problem and was able to replace two parts, one being the igniter, and get the heater up and running. He easily went through the job and the parts available, as well as the options and costs to replace the parts. Within an hour of him showing up, the pool heater was fixed, and the water started getting very warm. In addition to fixing my heater, he fixed the pool pump and heater gate closing mechanism. He did this on his own accord, without me asking. When he told me about fixing the gate, he said, "I Just don't want the kiddos to be able to get to the pool pump or heater". Talk about a true professional, always trying to make things better and safer for his customers. Because of Sam, I will be going to JB Pools for all my pool needs. read more

This team is amazing! Knowledgable, friendly, helpful and every other thing that keeps brining me back! If they don't have a part, they will find it. They have great firewood too! read more

Great service, quick and nice customer service. They assisted us even though they were about to close for the day. Thank you.

I have dealt with this company for years and in the past was very satisfied. Dan installed our new equipment and revamped the whole system, new piping, etc. When I was at the store last Saturday, I asked for Dan to come out to troubleshoot a problem. I was told that Dan is busy and I might want to have someone else come out. I said that I really prefer Dan because of his particular knowledge of our system. When I asked for Dan anyway, they said they would put in a work order for him and that he would call me on Monday to schedule. On Monday, I received a call wanting to send someone else out. The person pretty much assured me that he didn't know when I could get Dan nor did he say he would have Dan call me. To date, I haven't received a call from Dan. Where is the customer service? read more

Highly recommend, family owned and very attentive to all of my pool issues. My pool is clear blue and I always get compliments of how it looks, thanks to the coaching and advice that I found in them read more

WOW! Awesome people at JB's, we had Dan come out to check our pool and equipment. He came out a couple of times and always on time also called to follow up. He was very professional, courteous, and friendly, ultimately he was awesome in providing us with the information we needed to keep up with our pool and spa. He was very thorough and clear about what chemicals to use and showed us the proper way to maintain a clean pool. Thank you Dan, we are very happy customers. Sincerely Alusha family. read more

Samuel and Dave came out to install a new Filter system, electrical box and heater for my moms pool and spa. They were on time and explained everything that they were going to do, my mom and i so we felt involved in the process. They came out quick after being contacted, the demolished the old equipment and installed all the new equipment within 2 days that included putting a new concrete slab in for the equipment. Before they left they gave us a run down of the system and how everything worked, they listened to our questions and answered all of them we appreciated that. We will call and use them again if we need more equipment or repairs in the future. read more

Fantastic spot for firewood. Loaded up an entire truck bed for a trip recently. Good price and for a wonderful mixture of wood. read more

JB's Pools & Ponds - Firewood purchase. - Pool Cleaners Near Me - Upland, California

I pulled in, missed the sign "honk and service will come to you." A gentleman helped me with loading my truck up with some almond and oak firewood! Looking forward to using my fireplace tonight! Also, service was great, fast, and the gentleman was very kind! I'll be back soon. read more

Great place with extremely nice people. They are willing to help with any project and their prices are good. Dave is awesome! read more

I learned to clean my pool a few years ago, and JB Pools has helped me keep it sparkling clean over the years with their great advice, service, and equipment. A few years ago, I upgraded my pool pump with JB, who quickly installed it at a reasonable price, and it works wonderfully and super quiet. I also upgraded my pool filter and pool vacuum, and my pool is so clean that I forget to empty out the vacuum! They give the best advice, super reasonable prices, and timely service. Once I use up my pool sanitizing products from Leslie's Pools, I will go to JB for all my needs. Support small businesses' read more

I really appreciate JB's pools and ponds. They are reliable and the quality of service is great. Their prices are fair.

I have requested a quote for an estimate to clean out my 2000+ gal Koi Pond over 6 times! That's stopping by their office twice and calling 4 separate times! Each time they said they would get back to me within a day or two! Clearly they don't want my business or they are way to busy! They don't even know me! Why would anyone call them! read more

JB's has been extremely helpful with all of our needs for our pool. Most recently, I called to ask for a referral for tile repair as some of our pool tiles had fallen off. They provided the contact information for a gentleman named Keith who did an outstanding job. He was detail oriented in explaining what had caused the tiles to fall off and really went above and beyond. read more

JB pool installed all new equipment one year ago today and Dan was my contact and He was great I have no complaints I had a small problem that was my fault and I called him he was out within two hours that is great Service. I am very happy read more

Stopped by to buy some fire wood and needed some advice on how to get a fire started in my fireplace. Dave was very helpful on his experience and through in some kindling and fire starter fire sticks. read more

We had some trouble shooting and you guys came to the rescue! It is your willingness to help out those in need and we learned so much. We are so grateful to Dan and his expertise. He has passion for what he does and took time for us. Truly appreciate all the team that work together at JB's! read more

The best pond service. Pleasant to talk to, tells you the cost upfront, no surprises. I get so many compliments on my pond. They even fixed up the area around the pond making it blend into the landscape. read more

Great business, great people. I've been using them for equipment, supplies, water testing, and advice for pool care for many years. Also pond plants,when in season. Recommend ! read more

Our pool had very little pressure and we didnt know why. We first stopped at Leslie's Pools for advice and the guy was not helpful. We then visited JBs and we spoke with Lorenzo. He said they would call us back the following Mon to schedule an appointment to check our problem and train us on our equipment. Monday passed and no call, so I call Thurs to make an appointment. The lady said she would call to find out when they would be available to stop by. About 30 mins later, my husband calls telling me that JB just called telling him that they'll be at our place in 30 mins. We expected to schedule an appt with them, not have them call us to tell us that they were coming NOW! Anyway, after the mixup, we got an appt and Lorenzo stopped by, diagnosed and fixed the really minor issue, on top of helping us to learn about our equipment. Though the scheduling mix up could've been fixed with a better, more organized system, all in all, we were very happy with Lorenzo and would use them again. Plus, their store, though smaller than Leslies, is better stocked. We go here now for our chemicals. read more

Dave has always given exemplary service; once even talking me through an out of control heater over a holiday! I just got their help with a leak in same pool. Thank you JBs. Go no farther. read more

these guys have been doing my koi pond and waterfall for 5 years if i could give them 10 stars i would my techs are alex and francisco !

This place has been a lifesaver. Being a first time pool owner I had no idea how to take care of my pool. The owner (Dave) is extremely knowledgeable and has helped me to master my own pool care. The prices are lower than the local bigger chain stores and comparable to online. I do not often write reviews but this place is the reason people miss small businesses. They remember me and my daughters every time we come in and go above and beyond to be helpful. They also will not try to sell you or even recommend anything you don't need. I have no idea how this spot wasn't on yelp yet because it has been around as long as I can remember. JB's pool is truly a gem and one of the last great small businesses. Don't let the small size fool you either. They have a lot in stock and anything they don't have they will get by the following business day. read more

JB's Pools & Ponds - a man holding a pool pump - Pool Cleaners Near Me - Upland, California

David and his crew did an awesome job rebuilding my pond. He was here almost daily checking the progress and his guys were top notch. There's nothing to say but "thank you" for a great job, guys. If l could give six stars I would have! read more

Came here not for the pool supply, but because I heard they had quality wood. Saw the palettes stacked up and figured it was cheap but large quantities. Instead a found a firewood connoisseur that imports wood from around the States to use for burning and cooking. Not only that they have the wood palettes used for smoking in the Traeger style grills (which I happen to have). I don't know the name of the man who helped me but he seemed like he ran the place. He was not only helpful but VERY informative. I came away feeling educated and excited to try out my purchase of Juniper wood mix containing some long burning and some aromatic pieces. The wood is not cheap by any means, but I left feeling like I got something high quality for what I paid for. I think I found my Wood guy read more

Best pool supply and installation company in the area. They always have what I need and at great prices. Dan knows his stuff and does the cleanest well thought out installations. read more

I had an uncomfortable experience with JB. Especially, during a phone call from a representative, who stated that they are "refusing to provide service to me," even after I spent $800.00 with them. Some resolvable issue came up (a $50.00 service call) that, ultimately, lead her to indirectly threaten me, "that I have Ilegal electrical in my yard." Like she's gonna report me or something. Well, I don't. Never did. He just couldn't find the J-Box. And this leads me to wonder; does anyone want a pool guy to investigate their shit? Use it against them? Damn! There's a lot of love going on in that business. It's not likely that I, or anyone I know, will ever go to them for help. Even though, they seemed helpful when I went there. To the tune of $800. Hell, I was about to throw down for that $1800 sweeper. Had the cash on me. Some people turn away business for deep personal feelings, not just prejudice. If you rely on your hateful intuition (some people have uncontrollable issues) you are just throwing away money. I know, I am a Controller for a much more lucrative business. I'll send you guys the $50 dollars. And you can forfeit a, possibly, long and lucrative business relationship. Gladly, I suppose. read more

i must tell you about these people my jaquzzi had been broken for over 2 weeks my regular pool guy fixed it twice but it was never repaired i finally called the owner dave who the next day sent his repair guy who immediatly discovered what my guy had done wrong and after leaving to get part repaired it withen 3 hours start to finish definatly a customer for life ! read more

JB's rescued my summer! David and staff are the best! My pool has never looked better, and I'm so thankful for the whole team! Best service ever! read more

I went in to get some chemicals to remediate a pond in a house I had recently purchased. The water was so green I could not see the fish. The gentlemen that worked in there were extremely knowledgable and helpful. The products they suggested worked well for a reasonable price. I enjoyed my conversation with them and will definitely return for future supplies. For pool supplies they also sell a wide range of products. read more

I think it is time to add a 2019 review. ---I had JB's rebuilt my pond about 10 years ago after a so-called relative badly botched the job. Since that time they have been both servicing my pond and advising me on changes to make over time that have resulted in a beautiful backyard focus point with the serene sound of the waterfall that drowns out the increasing freeway noises. Whenever I am in a freak-out mode about something, they have been extremely responsive and patient. When I began to travel frequently, they helped me place an auto feeder on my pond. The koi are now 10 years old, beautiful, and giant. Without JB's none of this would be possible. Great people, wonderful, consistent service. read more

Dave is a super cool and chill guy. He is very patient to explain pool cleaning technology to customers and takes initiative on pointing you in the right direction. With a great amount of expertise he is able to ask questions to pinpoint technical issues with your equipment and makes an effort to provide you with a cost-effective solution. Clearly, he is honest and does not oversell or overprice. Strongly recommend. read more

I had a recurring water loss problem in my pond. We decided to take out 21 Koi fish and clean the pond. They did an excellent job. All my Koi fish were well taken care of, the pond stopped leaking and all the plants were trimmed. It looks beautiful. Thank you to David and his team of professionals. read more

Six months ago I hired a fellow from Craigslist to help me with an urban garden in my backyard, complete with rectangular Koi pond. He bailed on me midway through. I had already invested time and money into it and wasn't sure how to deal with the giant "hole" (literal and figurative) he left. Enter J B's Pool and Pond. When I spoke with Dave, the owner, he assured me that he would take care of things, and take care he and his crew did! The pride he took in my project was wonderful. For him it became not just my pond but OUR pond. It sometimes takes time to get everything (water, fish, plants) into balance and Dave personally came by on his own time to make sure we were on track. I can't say enough about the ways in which he went above and beyond. "Our" pond is a beautiful respite, with happy fish and plants. I highly recommend you hire this company FIRST. read more

The company itself is great but unfortunatley craig had to go and ruin it. He purposely damaged and broke our handles to turn on and off the jacuzzi because in his words "he doesnt want us using the jacuzzi anymore" ive lived in this house my whole life i have the right to go on it and smashing and damaging property not only is it unprofessional but its costly and rude and now my girls cant use their jacuzzi :( read more

Thank you so much for all the effort you made in getting the lights in the pool fixed for my husband. I was planning to surprise him before he passed by having them repaired so he could see them. You really went above my expectations to help me. Although we missed it by 2 days all your hard word will pay off at his celebration of life. Thank you again, Connie Springer read more

Just had my pool filter and pump replaced after 34 years with the Pentair brand on sale every June. Dan did the installation, not only replaced the equipment but upgraded the entire electrical box, wiring and cement slabs as they sunk somewhat over time. It was a little costly but what a great job he did. The pool sparkled. The water feels like silk. The equipment is almost silent and the area around it is neat and clean. It took 2 full days and a couple more hours the 3rd morning to paint the pvc to match the other equipment, then to have Dan stand and explain the new digital controls to me because I'm an idiot who cannot learn this by reading the manual. He was so patient. It was so hot throughout the installation and both Dan and Craig were terrific. Told Dave, the owner, thanked them all. Fantastic service. You don't find that a lot today in any company. The company is run hands-on by the owner, who is almost always right there. Good job guys. read more