Precision Glass replaced a shower door that unexpectedly shattered on us. The owner is super nice…read moreand they did a great job! Would definitely recommend and use again.

Had some windows replaced and Greg and Dan were great to do business with. They came over just a…read morefew days after I called to measure and installed the windows the day after they received them. Fast, efficient, and prices very competitive. I would recommend you give them a try. Karen R.

It makes us want to build another house, to go into Brilliant. Make that it makes ONE of us want to…read morebuild another house. After two custom home build endeavors in Bend in the last twelve years, hubby is done. "Me or another building project" he has said. I dunno...some days it's a hard choice. These new green products are a huge leap ahead of where they were even eight years ago, when we had our current home built. And the paucity of options then and the characteristic of many of them as "spare" is why we didn't use more green products at the time. How times have changed because now these products seem so much more, well, brilliant for options across the style spectrum. Located in downtown Bend on Greenwood just down the block from the Bond Street Grill (formerly Decoy Grill) this was a stop in location as we were slip sliding down Bend's sidewalks on a snowy day. And what a fun stop it turned out to be! Friendly and helpful woman at the desk inside who was able to answer our questions and who demonstrated a real passion for not only the products in the showroom but the principles of green building. We looked around at the cool, there is no other word for it, counter top materials made of glass and concrete and other composites, color samples of non toxic paint, walls and walls of samples of lovely wool carpet, a Marmoleum display for floors and Green Mountain wood products display for wonderful butcher block counter tops in a variety of hardwoods. Just to name a few of the many items in this little showroom in the old downtown building. As probably high praise for the products, we also met a builder who was making selections for updates on his own home, after being introduced to some of the green counter top products through working on a client's projects and liking them so much. We still think there is a fair amount of "whoop-de-doo" in the green building movement, but it also makes sense to consider beautiful and durable products that have the added benefit of being environmentally friendly. If we are faced with a remodel or new construction again, we'd use several of them and Brilliant would be on our "go to" list along with the top notch builder we worked with on the last home build project. Hubby or another build project. Those are my choices? Give me a moment while I decide... :-) In the meantime, I'll look around Brilliant, given four stars for the choices displayed there and the helpful woman in the shop. Shy of five stars simply because we've been only "looky loos" and not customers. Yet..

Where do I start?! We hired them over 4 years ago to install cork and bamboo flooring throughout…read moreour home. We dealt directly with Jorden, one of the owners. First, he talked us out of using the material we wanted (Cali Bamboo) and into using a material that has turned out to be a nightmare. The installation was sloppy, with the installers cutting the material right inside our home, producing a dust that we are still working to remove. The sealant on the cork was peeling off within a week and the crew that installed the cork left several scratches on our bamboo as well as dents in our walls from their carelessness. They also installed cork right over an HVAC duct, which had to be fixed. They never repaired the damage done to our walls and bamboo. Within six months of installation, our bamboo boards started to cup and separate from each other. Some gaps growing to nearly half an inch! The quarter rounds installed near our sliders were peeling up from the weak adhesive they used and the transitions had started to crack. We brought this up with Jorden, who first told us to fill the gaps with wood putty. It only took two weeks for the gaps to grow beyond the putty, making things look worse than ever. When we told him this didn't work, he came to look at the damage and told us it was the result of low humidity levels in our home and told us to install a whole home humidifier. So we spent $2k on that, and it had no effect. We brought him in again several months later to show him the damage was even worse. By this time it had been over a year since installation. He then brought in the manufacturer of the bamboo to check things out. They decided that it was the shape of our fireplace, which is very large and separates our living and dining rooms. It's irregular and they had routed the bamboo around it. So, we made the decision to create a tiled hearth around the whole fireplace to give a smooth edge for the bamboo to butt up against. The manufacturer agreed to provide us with more material and Jorden (finally) agreed to redo the flooring in just our living area. It wasn't until about 3 years after installation that we finally got the new material - we were told to allow it to acclimate for several weeks. And now, 4 years and 2 months after installation, we have finally just had the flooring replaced. Yes, it took a full year to get around to it after delivering the product. A full year of living with a giant stack of bamboo in our home! The installation took three days and was done by one young man (who had been here for the original installation). Jorden NEVER checked in with us during these days. He never answered emails my husband sent him with issues we were having with the new material being different from the old. He never came to inspect the work and declare the job done. Clearly, he just wanted to wash his hands of us and didn't care to oversee whether the job was done properly. Now a couple of weeks later, we are discovering that this new material scratches very easily. In two weeks, we've amassed as many scratches as we had in four years! We now have more gaps opening up in the bedrooms, and continue to have issues with transitions, but we don't feel we can address them with Brilliant. It would cause way more of a headache than it's worth. We are now chalking this up to a VERY expensive mistake. Jorden could never bring a potential client through our home to showcase his work, because he'd never win over clients if he did. This is telling of the pride he takes in his products and installations. Don't spend many thousands of dollars with a business that doesn't stand behind their work!

We're completing an extensive remodel with a large house and Jonathan Stewart and his crew did an…read moreoutstanding job - we're very happy with the quality of work. He's easy to communicate with, kept the work site tidy, and got the job done on time. Check out his Google reviews too!

Excellent service reasonable prices, fast Very pleased with…read morethem and will use again in the future

Bobby is awesome to deal with. Helped us out with sizing and fitment for one of our commercial…read morebuildings downtown. I'd highly recommend.

Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

Breakaway Home Pros was such a great find! He was an excellent communicator, offered fair and…read moreupfront pricing, and the quality of his work was crisp and professional. He was great about getting our project scheduled quickly and I couldn't believe how quickly he got our project done and how incredible it looked. He painted four rooms for us that were dark colors previously and they look brand new. He has great attention to detail, is hardworking, and lovely to chat with. After he finished our painting project, we hired him again right away to help paint our closets and secure a loose pony wall. We will keep his number handy for any future projects and we want more people to benefit from the great work he does.

Working with Andrew was exactly how I hoped this project would go, and everything looks better than…read moreI had expected. He responded quickly and fit me into his schedule within just a few days. I'll think of Breakaway Home Pros the next time I need a project like this completed.

We have so happy with the products that we have in our home in Sunriver. Whenever something breaks…read moreor needs repair they are very quick and professional to respond. We had a toggle break this past month and they were able to repair it as I waited in the store. It also helped me decide to upgrade some of our shades that probably need replacing after 15-20 years. Dakota was super helpful and solved our issue quickly.

My experience at Classic Window Coverings was above and beyond excellent!! Asking for the repair of…read morea broken shade, Heather was not only super friendly and customer service oriented, she sent me a YouTube video to show how to take the shade down myself, so I wouldn't have to pay for them to come out to take it down. When I brought the shade to the showroom, I was greeted and listened to and got my questions answered very professionally. Expecting to have to leave the shade for repair, I was pleasantly surprised that the repair was done right there and then and when asking what I owed, I was told that I didn't have to pay anything. I would have been happy to pay for the service. We will go to Classic Window Coverings when we need new shades in the future! Thank you of the great experience!!!

I hired this company to help me with my countertops. Specifically, I needed help drilling holes for…read moresoap and instant hot... My call was at night and they answered right away.. The crew they sent were prompt, professional and did excellent work. They cleaned everything up before leaving. I was very impressed and will turn to Prime Stone for any countertop work or replacement, as they have earned my trust!

Fantastic Company, I wanted quartz counters installed in my home Prime Stone was fast with quotes…read moreand install, they worked with me to make sure I was happy, they are professional and all around very friendly. I highly recommend