We had a tub, toilet, fiberglass shower and vanity top removal in our master bath. We had vanity top and toilet removal in the hall bath. Both bathrooms also had new tile floor installed. The master bath now has a fully tiled shower with swing doors, bench and linear drain. The floor and shower tile are the same, making the look clean and making the room look so much larger. Jerid handled our project. His response time to questions was very quick. Chris Nelson has an excellent team and all workers on the project were diligent and very professional. Kudos to Chris Nelson and his team! We will certainly do business with you again and recommend you to others. read more

As a former employee, I feel obligated to share some concerns about this company's business practices. Employees are incentivized to over-order stone slabs from customers or to cut less than the amount paid for without disclosure. Staff receive a $100 bonus for each unused slab -- material that should rightfully be returned to the customer but is instead resold for the company's profit. Customers should be aware of these practices and carefully verify their orders and remaining materials upon project completion. This company is terrible and could never measure one counter top right we have cut inside peoples homes and not told them while dust coats the inside as instructed by the owner Chris Nelson please read all reviews before choosing this company there are much better stone shops in bend Oregon read more

Nelson Tile - Review of Kitchen Countertop Installation We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer. read more

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Terrible experience - buyer beware. This company cares about one thing - getting your money and a lot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction. read more

We LOVE our kitchen in Sunriver now that Nelson Tile and Stone replaced the countertops, the sink, the faucet and the garbage disposal. I loved being able to pick the countertop and the sink at their showroom. Jerid was very helpful in that process. Chris and his team did a great job measuring and installing everything. They were fast, highly skilled, and didn't leave any mess behind. I wish we'd done this years ago! read more

Nelson Tile and Stone - We're really happy with our new countertops, faucet and sink! - General Contractors Near Me - Bend, Oregon

We are thrilled with the renovation by Nelson Tile and Stone. We remodeled our master bath/laundry which entailed significant reconstruction, installation of a full-size slab of porcelain in the shower, and conversion to a steam shower. This is our vacation home so I am a master of using every inch of space, and Chris worked with me to make that happen, often nudging appliances and fixtures with little room to spare making the installation challenging. We were so delighted with the outcome, we contracted with them to remodel our kitchen and then expanded to include new flooring throughout the living area and upgrading the fireplace. Jennifer and Kyra were so helpful with the layout and countertop, cabinet, flooring, tile, and stone selections. Chris and Justin are amazing at construction and installation adding beautiful finishing touches and seeing to all the details. They consulted us every step of the way and worked through any challenges with us, addressing every issue to our satisfaction. We highly recommend Nelson Tile and Stone finding them easy to work with and providing very high quality at a fair price. read more

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"Sometimes they just turn out like that." Bad seams in our summer house kitchen that are apparently something we just have to live with. Buyer beware! read more

Nelson Tile and Stone - General Contractors Near Me - Bend, Oregon

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Chris repaired a sink/cabinet seal issue: excellent and very professional. Recommended!

We had two fiberglass tub showers removed and new tile showers installed to replace them. Nelson's had good communication and was very responsive when we had an issue with a tile setter that was skipping steps in the water proofing. I called Chris Nelson and he took care of it very quickly. Good people to do business with. read more

Don't count on this company honoring their work. After kitchen counter tops were installed, the seams immediately started to deteriorate. After a couple of failed attempts to fix them, I was told; "sometimes they turn out like this, you will have to learn to live with it." Go somewhere else, they aren't worth the headaches. read more

Nelson Tile and Stone put in new counters today. They did the demo and prep for the tiles In the backsplash. They are timely, efficient and expert. Very professional and kind. My highest recommendation. They have an excellent shop for product selection and superior staff. I love the work they did in my home. They kept my home clean while doing the best job! read more