Highly highly recommend!! Tami was key in my floors ever getting done ;). I am very indecisive and…read morewas overwhelmed with it all. She was patient and knowledgeable and went out of her way (even bringing extra samples to my house!) to help me find the perfect laminate. When it was time for installation, her crew was professional, friendly, and did an excellent job! Highly highly recommend!! Tami was key in my floors ever getting done ;). I am very indecisive and was overwhelmed with it all. She was patient and knowledgeable and went out of her way (even bringing extra samples to my house!) to help me find the perfect laminate. When it was time for installation, her crew was professional, friendly, and did an excellent job!

Tami has been so very helpful. I am very inexperienced in home renovations and have a very hard…read moretime visualizing and making decisions. She has been helping me select carpet for a rental property that I have in TAHOE. This, knowing that a retailer/installer in Tahoe will be getting the business. As soon as we are ready to install carpet here in Bend (next project), she will be getting our business!

David Koski and team at The Hardwood Floor Company offer up solid customer service with impeccable…read morecommunication. They have installed an array of hardwood floors and tile, including showers and floors, for my construction company. They've installed carpet and all different types of vinyl floors as well. They are our go-to when it comes to flooring materials and installation services! When you need flooring done right, don't hesitate to call the best! They deliver and you will not be disappointed!

Was going to do my own floors and got quotes from wholesale suppliers, wanted to get a quote from a…read morelocal company as well. Reached out and the quote for the wood was double the price of the wholesaler and the overall quote was quite high. Asked to see what the cost would be if I did all the demo stuff myself and redid the trim myself and got the place ready. Quote barely changed so I decided to just wait. Actually went into the store a month or so later and talked with a nice girl who worked there. At this point I was just committed to hiring out the work as I had some extra money come in. Picked out a few options and was hoping to get quotes for those so that I could pick one and go ahead with the project. Week went by and didn't hear anything. Called and was told they would be sent soon. Another two weeks or more have gone by and no word. IMO the owner seems to be dismissive of anyone who isn't looking to pay top dollar for overcharged work. Will be going elsewhere and hopefully will find someone who won't be charging an arm and a leg and will have some respect for prospective customers.

These folks are simply the Best!!!!!…read more Professional, fair prices, and they care about your business. We chose I & J for our office renovation, and they did a great job with the flooring. We wouldn't choose anyone else in town to help with our flooring needs. Not because the other stores are poorly run, but simply we feel a sense of loyalty and trust with Jerry and the folks at I & J Carpets.

Our experience walking into I & J Carpets in Bend Oregon was a pleasant and welcoming experience…read more We were approached by Patti Jo, pleasant helpful and patient. We gathered samples went home and fought with color decision making. We made several visits for more samples and were always greeted by Patti Jo. When we finally decided on our carpet color and style, Patti Jo came to our home to measure and do her magic. She contacted us by email with a proposal. We then confirmed and our carpet was ordered. We scheduled an installation date and confirmed with installer, Tim Tennis and Triple R Moving. One full day and our work was completed without a hitch. We are grateful for the excellent service we experienced working with Patti Jo at I & J Carpet in Bend, Oregon. Great experience! Thank you, Ray and Veronica

It makes us want to build another house, to go into Brilliant. Make that it makes ONE of us want to…read morebuild another house. After two custom home build endeavors in Bend in the last twelve years, hubby is done. "Me or another building project" he has said. I dunno...some days it's a hard choice. These new green products are a huge leap ahead of where they were even eight years ago, when we had our current home built. And the paucity of options then and the characteristic of many of them as "spare" is why we didn't use more green products at the time. How times have changed because now these products seem so much more, well, brilliant for options across the style spectrum. Located in downtown Bend on Greenwood just down the block from the Bond Street Grill (formerly Decoy Grill) this was a stop in location as we were slip sliding down Bend's sidewalks on a snowy day. And what a fun stop it turned out to be! Friendly and helpful woman at the desk inside who was able to answer our questions and who demonstrated a real passion for not only the products in the showroom but the principles of green building. We looked around at the cool, there is no other word for it, counter top materials made of glass and concrete and other composites, color samples of non toxic paint, walls and walls of samples of lovely wool carpet, a Marmoleum display for floors and Green Mountain wood products display for wonderful butcher block counter tops in a variety of hardwoods. Just to name a few of the many items in this little showroom in the old downtown building. As probably high praise for the products, we also met a builder who was making selections for updates on his own home, after being introduced to some of the green counter top products through working on a client's projects and liking them so much. We still think there is a fair amount of "whoop-de-doo" in the green building movement, but it also makes sense to consider beautiful and durable products that have the added benefit of being environmentally friendly. If we are faced with a remodel or new construction again, we'd use several of them and Brilliant would be on our "go to" list along with the top notch builder we worked with on the last home build project. Hubby or another build project. Those are my choices? Give me a moment while I decide... :-) In the meantime, I'll look around Brilliant, given four stars for the choices displayed there and the helpful woman in the shop. Shy of five stars simply because we've been only "looky loos" and not customers. Yet..

Where do I start?! We hired them over 4 years ago to install cork and bamboo flooring throughout…read moreour home. We dealt directly with Jorden, one of the owners. First, he talked us out of using the material we wanted (Cali Bamboo) and into using a material that has turned out to be a nightmare. The installation was sloppy, with the installers cutting the material right inside our home, producing a dust that we are still working to remove. The sealant on the cork was peeling off within a week and the crew that installed the cork left several scratches on our bamboo as well as dents in our walls from their carelessness. They also installed cork right over an HVAC duct, which had to be fixed. They never repaired the damage done to our walls and bamboo. Within six months of installation, our bamboo boards started to cup and separate from each other. Some gaps growing to nearly half an inch! The quarter rounds installed near our sliders were peeling up from the weak adhesive they used and the transitions had started to crack. We brought this up with Jorden, who first told us to fill the gaps with wood putty. It only took two weeks for the gaps to grow beyond the putty, making things look worse than ever. When we told him this didn't work, he came to look at the damage and told us it was the result of low humidity levels in our home and told us to install a whole home humidifier. So we spent $2k on that, and it had no effect. We brought him in again several months later to show him the damage was even worse. By this time it had been over a year since installation. He then brought in the manufacturer of the bamboo to check things out. They decided that it was the shape of our fireplace, which is very large and separates our living and dining rooms. It's irregular and they had routed the bamboo around it. So, we made the decision to create a tiled hearth around the whole fireplace to give a smooth edge for the bamboo to butt up against. The manufacturer agreed to provide us with more material and Jorden (finally) agreed to redo the flooring in just our living area. It wasn't until about 3 years after installation that we finally got the new material - we were told to allow it to acclimate for several weeks. And now, 4 years and 2 months after installation, we have finally just had the flooring replaced. Yes, it took a full year to get around to it after delivering the product. A full year of living with a giant stack of bamboo in our home! The installation took three days and was done by one young man (who had been here for the original installation). Jorden NEVER checked in with us during these days. He never answered emails my husband sent him with issues we were having with the new material being different from the old. He never came to inspect the work and declare the job done. Clearly, he just wanted to wash his hands of us and didn't care to oversee whether the job was done properly. Now a couple of weeks later, we are discovering that this new material scratches very easily. In two weeks, we've amassed as many scratches as we had in four years! We now have more gaps opening up in the bedrooms, and continue to have issues with transitions, but we don't feel we can address them with Brilliant. It would cause way more of a headache than it's worth. We are now chalking this up to a VERY expensive mistake. Jorden could never bring a potential client through our home to showcase his work, because he'd never win over clients if he did. This is telling of the pride he takes in his products and installations. Don't spend many thousands of dollars with a business that doesn't stand behind their work!

Never have I had a better service experience, especially over the phone! We ran short on our…read moreflooring, & the manufacturer had discontinued it. Our local store was a "meh" experience in the first place, & kind of lousy when it came to helping us with the shortage. So I looked online & started calling all over the country. Two other companies didn't even call back. But Lori at Green Flooring Supply picked up the phone & made our day! She realized they too were out of stock, but offered to call a couple of other places to find it. Called me back twice with the results (unfortunately no) BUT she did have the trim we needed, she let me put our contractor on speaker & they worked out what we needed. She explained the prices, (which were better than the local place), she found better & less expensive shipping. And she was just SO nice!! I would recommend to anyone nationwide.

Great service and value! Helpful and knowledgeable staff. Fast shipping. Product ordered was…read moreproduct delivered.

Sandra was great. We were trying to match a ten-year-old carpet, so we could temporarily redo a few…read moreparts of the house that were truly trashed... the stairs and a second-story hallway). I knew we'd never be able to get a perfect match for a color that is no longer manufactured, but Sandra found several swatches that were pretty darn close. My husband squawked at the price (like he always does about everything... no reflection on Color Tile's prices), so Sandra showed us several less expensive options, which were not as close in color to the old carpet we are keeping (in the upstairs bedrooms), but were still colors that were close enough that it wouldn't be a jolting color change when walking from room to room. We will probably have to replace all the carpet in about a year, so we'll get something I love later. Anyway, Sandra took about an hour to help me decide which swatch was the closest color in the mid-price range. All the colors start to look the same after a while. She's fabulous. Tina Boomerina ps (Her name is pronounced the European way -- Sondra. I trust her judgement. I'll be going back.)

Very helpful, great selection. Even recommended an excellent floor installer for Coretec, vinyl…read moreplanking that looks like wood

I'll start by saying I've maybe written 5 reviews in my life, but Apex flooring deserves one. I…read morecouldn't be happier with my experience hiring Paul and Apex Flooring! From the handling of material ordering to the final walkthrough, everything was handled with professionalism and care. The LVP installation was flawless--every plank is perfectly aligned, and the finished product is stunning. Paul took the time to answer all of my questions and made sure I was comfortable with every step of the process. He has an eye for detail and made my very oddly shaped stairs look perfect. It's rare to find a company that truly values quality and customer satisfaction, but Apex Flooring exceeded my expectations. Highly recommended!

I'll be honest and say I was quite surprised by Hardwood Industries. Generally, specialty stores -…read moreif they exist at all - in our small town are more limited in selection. I'd expect to travel to Portland or maybe Eugene to get what I need. Think Asian markets. Which is not to say Hardwood Ind has all the wood species a major market hardwood outlet would carry, just that it has quite a few. In perusing the selection for a project, there must have been a couple dozen varieties lined up nicely in the racks, with the warehouse holding the bulk stock. In terms of service, top notch. After we checked in at the front desk, Zack met us at the warehouse door and showed us the species racks, gave us a brief description of what they had and left us to browse, checking on us every couple of minutes to see if we needed anything. After we made our choice, he was right there to take us to the back warehouse to make our board selections from the pallet, which had quite a lot of quality pieces. A couple of minutes doing that, getting a ticket with the particulars, having the boards loaded in our vehicle, paying at the front desk and we were good to go. Efficient, friendly and helpful. Prices are reasonable too.

I was very nervous going here after reading the reviews and was prepared to encounter some rude…read morepeople. Was I wrong or what! They were incredibly friendly, knowledgeable and eager to help. They answered all of the questions I had and guided me to a great option. They cut the wood to the precise width I needed and had it ready that day. He even loaded it into my minivan. I will never go to home depot for wood again. The price was better and the wood was much nicer!