We have been looking for new countertops for 2+ years and never found anything that we loved. We…read moreran across Precision Countertops and decided to stop in and just look. We met Chad and he was so helpful. He explained the pros and cons of each material and left us to look at samples. He brought us a drawer from his cabinet, which was close to our kitchen cabinets, so we could see how the countertop would look. We found exactly what we were looking for, and right there, Chad entered our dimensions and provided an estimate. He let us borrow the sample so we could see it in our home and match a tile backsplash. Chad thoroughly explained the process from order to install. We were assigned a project manager who communicated every step of the way and the process went very quickly and very smoothly. Chad steered us in a direction for vendors to complete our kitchen redo. Upon install we discovered that our sink, purchased from Precision as well, was missing the drain accessories and our plumber was coming the next day to connect everything. I texted Chad, after 5 pm, and he was at my door early the next morning with the parts we needed. What service!!! We are very happy with our end result and know we made the right decision on trusting Chad and Precision Countertops with our kitchen/fireplace makeover.

Home Depot hired this company to install my granite countertops. What a nightmare, from scheduling…read morewith Home Depot and Precision to installation and follow-up repairs. The installers gouged the door on my refrigerator, installed one piece of granite backwards, almost destroyed my cabinets and cracked another piece of granite three times. Don't go to Home Depot for granite countertop and esp. don't hire Precision Countertops.

David Hanlon (owner) is a delight to work... Professional, communicative and produces a high…read morequality product. Highly recommend.

Leading Edge Stone and Tile is by far the best choice for custom countertops in Central Oregon. For…read moreour extensive remodel, we went to a couple of the shops in town with impressive showrooms and were shell-shocked by the cost estimates. A contractor suggested contacting the Hanlons and we are so glad we did. Kevin joined us at EleMar in Redmond for help in selecting the granite for our kitchen and we used Leading Edge remnants for our bathrooms and laundry room. Their state-of-the-art measuring tools led to perfect installation. Dave and Kevin are so pleasant to work with and are true professionals at a very reasonable price. We cannot recommend them highly enough.

Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

Not saying I wouldn't use them again, but on one job they managed to send out a slab with the wrong…read morefinish, the installers dropped a metal tape measure into a beautiful, brand new stainless steel sink (twice!)? This is now our "backup" countertop company.

Blown away. Super, super folks. After downsizing we wanted to change out our laminate counter top…read morein the kitchen. It's a small house and the counter top is large. Any flaws WILL be seen. We shopped a couple of stores in town and nobody really connected with us. We had granite in our kitchen when we built our home over 20 years ago. And hated every minute of it. The seams were huge, the edge was poor and the experience was beyond awful. So we wanted to avoid all that. As we are laying out the stone we walked back into the shop and talked with the foreman about our concern w/the seams. He showed us the method they use and we were satisfied. He turned over a slab and showed us the cams to keep the seams tight. It really helped to talk to the people that would be doing our work. We also chose a chiseled self edge. Which we were a bit apprehensive about. Done right it looks great. Done "not right" you catch your shirt on the edge as you walk past. Demo day comes and the crew pops off our old counter in a jiffy, clean up and lay out for the new granite. I think we got the layout as a pdf that afternoon. Approved it and we were off. The time from layout to install was a tiny bit long. I think there was a Holiday in there as well. This would probably be the only thing Imagine could improve on. Tub washing the dishes was getting old. The install went great. And all our fears about large seams and off kilter counters over the cabinets were allayed. You literally have to look closely to see where the seams were bookended. Pass your hand over the seam and there is nothing. The chiseled edge was honed down so it still looks great...but doesn't catch your clothing We are beyond happy with Imagine Stone. Next project...bathrooms

Anita helped me today and was very very pleasant and helpful when picking out carpet for stair…read morerunners. She has redeemed the CFM of Bend in my mind.

Just don't go to the man that does pedicure. Have the women do them. Anna is good for nails & fillsread more

Very rarely can you write a review like this- My plumber was having trouble installing a new…read moredishwasher. He had a problem because of granite countertop. It needed drilling for it to attach correctly. They are less than two miles from me. I called them and they had technician available to come over promptly. Two men came over (I am sorry that I forgot their names) and they helped the plumber 'brainstorm' how to install it without drilling. But this is the best part- THEY DIDN'T CHARGE ME! What a great company. The technicians were knowledgeable, professional and friendly. I strongly recommend using them.

Had these guys come out and install my new Quartz countertop. Dillon came out and did the template…read moreand he was very good at what he does. He's a perfectionist and very pleasant guy to work with. They even sent him out a second time just to make sure we got the same template twice before installation. Which I thought was great. Then Joshua and Tim came out to do the installment and these guys were also amazing. Everyone was on time and did a amazing job. They did a great job in the sink installing as well. Highly recommend them.

Working with Solid Rock was one of the best decisions we could have made for our kitchen remodel…read more We are so happy with the result. From the first phone call I had with Carol I knew they were unique. She was very helpful and took the time to make sure my wife and I had all of our questions answered. We felt like we were given a mini crash course on everything we need to know about granite countertops and quartz countertops. Their entire team was professional, and they even were able to finish ahead of schedule! We thought it might be an issue working with them because they are located in Sisters, Oregon. But, the distance was not an issue at all. They were very responsive and answered all of our questions about granite countertop installation. We even inquired with them about getting quartz countertops, but we realized the granite was going to fit our lifestyle better than quartz. They have the ability to fabricate pretty much any stone countertop you choose from any of the local suppliers. I would definitely recommend giving them a call. They are worth every penny!

Delightful owners! We are excited to have them install the beautiful quartz product we chose from…read moretheir showroom!

We had the slab in our bedroom polished and we absolutely love it! They showed up when they said…read morethey would, kept a clean workspace and finished in a timely manner with great communication.

From the owner: We specialize in epoxy coatings and floor polishing we do custome countertop as well and clean and…read moreseals we have over 13 years in experience in the industry

I was in need of a receptionist desk in my new office. They were easy to work with and very…read moreprompt. Price was right on target. Installation was done right as scheduled and when they left, there was absolutely no mess left behind.

From the owner: We specialize in providing superior service and fabrication of all types of Laminate and Solid…read moreSurface Countertops for residential and commercial applications.