1. JB Carpet Cleaning

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Upland, CA

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JB Carpet Cleaning

4.6 (9 reviews)
Closed • 9:00 am - 5:00 pm

Services - JB Carpet Cleaning

Carpet cleaning

Rug cleaning

Upholstery cleaning

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Food stain before service
Vanessa G.

I have a a collaboration with a carpet cleaning company in Orange County- Where they come to my home every quarter, for free, because of my social media presence. I have never had a problem with them, my carpets look brand new by the time they are done drying. In an effort to invest in local companies through this pandemic ( I manage a company with 17,000 customers and I know how important that is) I reached out to this company via Facebook, and they were fantastic When it came to responding and scheduling. The technician was out the very next day. My original quote was $160 for two living rooms and two bedrooms, which I thought was more than appropriate. I ended up paying quite a bit more when the technician started pointing out specific areas. We have had a puppy at this time for about three weeks, within about a week of the visit the puppy Peed in two small specific areas that I immediately cleaned with my own carpet cleaner, which according to the technician wasn't the best for my carpet- thank Goodness I had them out so soon. I was surprised at the ups selling, because when my orange county company comes out they use no special treatments or extra product. I watch them the whole time because I post videos of them doing it on my social media. That is part of our collaboration. It's a pandemic and I am confident that the technician probably gets a percentage of whatever he upsells so I agreed. He was here for quite a bit longer than The other company, but there was absolutely nothing wrong with that, it seem to me that he was very thorough. We left town the day after the treatment, and were very surprised to come home to the exact same stains, some of them were merely food stains. Having my carpets treated quarterly, you can imagine that they are in pretty good condition, I have toddlers and a messy brother that was staying with us so there were a few spots. But again, we take good care of our home. I messaged the technician immediately and made him aware of the issue, because I had paid extra for the specific areas, he came by, asked me to pay even more, and by the very next day all of those spots were still there. I thought that his treatment had resolved one small area in one of the bedrooms, but I was just corrected by my wife. I called my orange company out and within A couple days he was out to do a treatment and every single one of those stains is gone. Originally I had intended to keep my home serviced quarterly with JB, so they messaged me today asking if I wanted to schedule a service, I explain to them what the situation was and how I paid nearly $300 for absolutely no results And was given the runaround. I received a phone call from the technician, and he offered a reservice(Which I'm confident would have cost me even more) And I explained that the issue is resolved from another company. He explain to me that every single company uses the exact same solution, which is shocking to me because my orange county company takes half the time to treat my home, and leaves my carpets looking brand new. I told him the noble thing to do under the circumstances would be to refund my service amount, (My company runs on integrity and results, unfortunately it doesn't always yield outstanding results and I've returned plenty of service payments because I think it's appropriate) I explained this to my technician during our conversation and I told him I'm happy to Leave a review about my experience and if refunded I will make that very clear because at least they made it "right" and he had absolutely no interest in that- and the conversation was sour - Despite me telling him that I'm sure it wasn't him, it had to have been the product that they use- For as much time as he spent here I would hope so. This is not about the money, this is literally about integrity. I would gladly invest that back into our community and local businesses. Almost $300 in and no results. I forgot to mention, when we were scheduling the second visit he told me he would be around my area all day, but then charged me $20 for gas.

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1 month ago

Thank you, Javier. We're doing a great job on my house. Will recommend you every time.

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