What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

I worked with Steven Del Terzo from Tiffany's team to get my policies transferred over after moving…read moreto CA. He was great to work with. He responded quickly and provided all of the information I needed to make a decision. I'd highly recommend this agency.

Not a big fan of insurance agents over the years, they are annoying and always selling their…read moreservices I'm not interested in, their normally hounding you down to buy policies and I get so annoyed when it goes from car insurance to the 10 other services they have and so on... however, ERICA... she was definitely a different agent, her professional experience, actions, customer care and communication is superb 100% fantastic. She really kept me up on point and did not over sell anything I was not interested. She listened to what I asked for and delivered. I left the state last year for vacation and my insurance expired and she made sure when I returned to get back on track and kept close contact to make sure my auto insurance was updated. Also when I do talk to her she's always professional and never sounds rushed, fake or rude. Thank you for bearing with me and keeping me insured.

James has been our insurance agent for the past 13 years and I'm still shocked at how responsive…read moreand organized he is. When I ask for a quote, he always responds promptly and lays out the options clearly in an email, then follows up to make sure we get covered in a timely manner. My wife and I have gone back and forth between working for others and working for ourselves. When we work for ourselves, we know that James will always get us covered for the best price possible. I've referred at least a dozen friends and family to James. At family/friend gatherings, when the conversation gets really enthralling and we start going deep on health insurance, we always talk about how great James is to work with.

Great at selling, but MIA when need to do a medical re-evaluation…read more Great at selling, but MIA when need to do a medical re-evaluation.

After over 15 years and over $200,000 of premiums with the Romano Farmer's Insurance I had a fire…read moreat one of my buildings. I had no idea how to proceed and called them for help with this and they told me it was out of their hands and offered no guidance at all and did not even bother the call the adjuster on the case. because of their lack of help I had to hire an Insurance Advocate to represent me to make sure that I received what was fair for the damages. I always believed that a Broker is supposed to help in the time of need, the Michael Romano brokerage company has failed me miserably I have since moved my business to another Farmers broker. My new broker has been wonderful and has helped guide me through the rest of this fire disaster. I'm sorry that after all these years Michael Romano brokerage company turned out to be completely useless

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Pacifica, CA area since 1990, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0791758

State Farm may be a well-known insurance company, but it is truly the agent who makes the…read moreexperience exceptional. In my case, Christy Baker has been nothing short of outstanding. She is incredibly knowledgeable, consistently helpful, and genuinely understanding. Christy goes above and beyond to ensure all of my insurance needs are met. She keeps me informed with up-to-date information on my claims and responds to any questions I have in a timely and thorough manner. Whether it's home, auto, or health insurance, there has never been a question she couldn't answer with confidence and clarity. Even when she is out of the office, Christy makes every effort to follow up as soon as possible, which speaks volumes about her dedication and professionalism. Christy is not just any insurance agent--she is truly the best. I feel very fortunate to have her support and guidance.

My review is for Veggy Tchamourlian, she was very professional in answering all my concerns in a…read moretimely and courteous manner. Veggy also gave me the best advice on qualifying for discounts. My home and vehicle are now both insured with State Farm. I am very happy and pleased with Veggy's kind and friendly work ethic. If you are in need of looking for a great partner to cover your insurance needs, Veggy will do everything she can to get those discounts for you, please feel free to contact Veggy at State Farm in the Bay Area (650.359.1203). best regards, Frances

I have been using Eric Gee for all of my insurance needs for many years: auto, home, liability, and…read morelife. I also recommend him to my real estate clients. He is always responsive and helpful. I cannot recommend him enough! Every single person I have referred him to has thanked me for doing so. You will too!!!

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

On march 18th i went to AAA to renew my membership and Registration I realized that…read more I accidentally lock my keys in my car. I Ask at the front desk if they can call and they said to tell the person at the counter, So as I paid I requested help and was told they don't do that , being a handicapped Veteran blind in my left eye and an amputee.. I walk back to the front welcome Desk.. I ask "can I Please ?? have the number to roadside assistance ..the associate than said. " DON'T YOU HAVE A PHONE!!!"?.. as I felt defeated I went outside into the heat. Knowing my meds were lock in my car. I. Used my phone to take a photo and expand it to get the number. If you want to feel helpless AAA will make you feel hopeless and a bother.. as A Veteran and disabled. How hard would it have been to Call for me or just write the number down on a piece of paper ? I Sat outside in the hot sun. Feeling defeated Knowing I couldn't go back inside after being treated in such a way..

I really like this location a lot. The service is fast, friendly and efficient and the employees…read moreare very helpful. I frequently go here for DMV Services. The speed with which you can get things done makes the membership fee worth it in time saved alone. All that said, in reference to Michael H.'s review, I would strongly recommend against getting insurance with AAA. My father went through something similar getting insurance with AAA. He signed up with them and paid for the insurance and when he got into an accident, he was told that he wasn't covered for whatever happened. ‍ I would further recommend that when you get car insurance, go to an agency where you have a face and a name to deal with should you have any problems. Also ask for a copy of the coverage that you just signed up for to be printed for you. Car Insurance is one time when you DON'T PHONE IT IN.

Joshua Romano and his family have been awesome agents with my Farmers accounts for years…read more My car was stolen and they were on it. Thank you Josh, Caren Doyle

If you're looking for a local insurance agent you can trust, your search stops here!…read more We tease Josh about being the unofficial mayor of Pacifica for a reason. We've exclusively done business with Josh (and his Dad Mike since Josh was probably in diapers) for way over 25 years without a single hassle. The entire Romano family has been in the insurance business forever, and there is a comfort that comes with that kind of experience paired with great customer service. We recommend them to all of our friends! Pacifica is so lucky to have them in our community!