Jacky Yip was fantastic to work with! He helped me set up my Home, Auto, and Umbrella insurance all…read moreat once, and the total cost was actually even lower than my AAA Auto Insurance alone--with comparable coverage! Jacky was incredibly patient and flexible with my busy work schedule, and made the whole process easy and stress-free. Highly recommend Jacky to anyone looking for an insurance agent!

I am very lucky to get help from Valentina and Aki! They respond very fast and helped me to solve a…read moreinsurance problem with detailed guidance on what should I do with every step of the process. Really appreciate both of them jump in in our difficult time and helped out promptly. Thanks again!

Great customer service from these gals.....fast response and definitely worth looking into for you…read morecar insurance needs !

I wanted a second opinion on my current coverage. Lena Wong appeared with high ratings, so I…read morecontacted her first and it was time well invested since I did not need to contact anyone else. I came away with the sense that she genuinely cares about her customers' success. Thank you for taking your time with my questions, your candidness and honesty. She exposed a gap in my coverage and increased my awareness when interpreting my coverages and offered direction. Thank you Lena (and, go Eagles!...Washington Eagles!...it is forever Wash!) -Matthew

dismissive approach when Drop in for quote just after lunch no availability now, left phone number…read moreand they took a copy of registration card never heard back. Called back in spoke with someone and given 750.00 plus a month one car. No accidents fairly clean record although never gave info for drivers licenses. That's double what I currently pay for 2 cars a month with life insurance farmers insurance

I found this agency years ago and they have been excellent. Whenever I've needed help, they have…read morebeen very very helpful and always addressed any issues and very quickly. I normally work with Gabby. She is professional, quick, kind and very knowledgeable. I don't plan on switching insurance because there is no reason to. They are excellent and I've never had any issues or problems. I highly highly recommend

Nathan reviewed my Auto coverages and pointed out one major issue in my policy "I was…read moreunderinsured".. he helped me understand the importance of coverages and the possible liability exposure I had at risk. Let's just say.. after sitting and talking with Nathan (for an hour) not only was he able to get $15 more per month out of me.. I left knowing that I was properly insured! Oh and with an Umbrella policy of $1 million! Thanks Nathan!

Honest &trustworthy insurance agent! He gave me a good policy with excellent coverage and a…read morecompetitive premium.

Greg is the best. Wonderful and friendly office. Prompt response, great rates, great…read moreexpertise....highly recommend him and his staff.

From the owner: Permanently Closedread more

This is the Sh**test place ever. People that work here don't really care at all about the people…read morethey are supposed to help. This location is always closed when it show open and when they open the service they provide is not even the bare minimum.

Sandra C is awesome and gave me all the information I needed to make a great decision for my auto…read moreinsurance

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

It takes them weeks to respond to emails, often requiring multiple follow-ups before finally…read moregetting a response. I emailed them on July 25 and finally got a response a month later on August 24. Communication is painfully slow and makes you feel like you're not a priority. On top of that, the rates keep increasing. My premium has gone up approximately 15% every six months, which is ridiculous considering how poor the customer service has been. I understand that insurance rates can change, but consistently increasing premiums while taking weeks to respond to customers is unacceptable. If you're paying more and more, you should at least be able to expect timely and reliable communication. Overall, I'm very disappointed with the customer service and the continued rate increases.

My home was hit by Hurricane Helene on September 27, 2024. Their initial offer was so low that…read moreseveral contractors laughed at us and said it would come nowhere close to what we needed. So, we have been out of our home since that date. We have to pay the house payment, rent, and utilities, and we are essentially financially ruined at this point. In addition, we have had to move our stuff to storage buildings, which were broken into and looted. We have an attorney and are going through legal means; however, their attorneys have constantly filed extensions. Since creditors have no interest in our situation, we are now at the point of foreclosure. I am 60 years old, and essentially, I am as broke as I was when I left college. I strongly blame Progressive, especially since they filed successfully to be dropped from the case. They are grifters and crooks. Buyer beware!! Meanwhile, I have to find a way to put my life back together because when the time came for them to protect me, it was revealed that they only want my money. Oh, and Progressive is still getting my payment for home insurance.

Switched from GEICO to Progressive to save money. When I finished my online quote and tried to…read morecheck out the price doubled saying that we were at fault for an accident which we weren't. Spent months getting it cleared with this Lexus Nexus company, and in the end, progressive weaseled their way out of it saying it never happened. I will switch ensures not sure who yet because they are all scam artists!

I have home and auto insurance with Robert Fung and Kimberly since 2004, I recommend highly. I am…read moremore than satisfied with his services and professionalism.

After years of my HO-6 insurance going up despite my years of loyalty and no claims, I decided it…read morewas time for a change, and started looking for another insurance provider. I was referred to Robert Fong by a high school friend and I am so glad he did. I called Robert and told him the insurance coverage I was looking for. He went over the CC&Rs and the Master insurance coverage of my building and went over every aspect of the insurance State Farm would provide. He was very informative and provided excellent professional service. I know who to talk to with all my insurance questions now. I highly recommend Robert Fong as an agent and State Farm.

Working with Caron and it's always great service. Never had any problems only productive and…read morepositive solutions. In the beginning, I was rejected from every insurance company because of my experience. However, Caron was the only one that started getting me affordable and easy to process quotes. Thank you Caron. Deserved 5 stars.

Spoken to Virginia many times, she's very helpful & friendly…read more Never spoken to Rebecca who handles auto policies, only interactions were thru email but from the tone in her emails SHE'S RUDE, I'm glad I don't need to speak to her in person or in phone to deal with her rudeness.