Frank worked for another State Farm agent before becoming an Agent himself, it was then that we…read morefirst met. When my SF agent refused to help me with a claim, I wanted to take my business to Frank but he encouraged me to stay with the other agent I had. One day, I received a call from Frank (he'd left messages at my other numbers as well). Frank said he'd heard there was a fire near my in law's and wanted to check in with us to make sure everyone was ok (Frank insured my in law's home). WOW! I was so moved that I contacted upper State Farm management and shared my thoughts. I told them that I wanted Frank Lew to be MY State Farm agent and they agreed. I also switched my Mom's insurance to Frank's office as well. Frank, Amy, and Helen are awesome! Satisfied customer for over 25 years!

First, I'd like to say that it's taken me a while to actually sit down and write a review of…read moreanything. I've meant to do it.... really, honestly, I have. But somehow, things kept getting in the way... but something happened to me yesterday that made me promise myself that I had to post this review of State Farm Insurance and Frank Lew's office on Taraval Street in particular. I've been with State Farm for several years now. About 5 years ago, when I priced out auto insurance, I got the lowest rates from State Farm (thanks to the Progressive website... I have to give them credit for pointing me towards State Farm). Anyhow... through the years... any problems that I'd had where always promptly taken care of. Frank and his team were always there to answer my questions and personally address my concerns. When the State Farm investigators decided that a claim I had made when some guy rammed my truck in a parking lot was faultless because the parking lot was private property, Frank Lew called them for me, and had them reverse their decision. But... what really surprised me is this.... in the past month or so, I've received 3 checks from them (the last two yesterday) totalling over $250. Along with the checks came a letter that stated that the company is doing well financially, and when it's doing well, it likes to pass the profits on to its clients. I mean, if their rates were high, I'd get it. But they're the cheapest policy I've been able to find AND they're GIVING me money! I'm thrilled. Really, I am. So... now that I've finally gotten around to writing this here review, I've just got to figure out how I'm going to spend all of that cold hard cash!

We've Known REY for over 20 years we have our Mortgage insurance from All State!, and Thankfully we…read morenever had any problem, and always get some kind of Personalized service from lovely "Cynthia" specially we've just decided to have them covered with our Car Insurance as well, I won't think twice to recommend their services!

Horrible service. Voicemail does not work as directed. No messages can be left. They will lie and…read moreover charge you with a smile. When you ask them about it, they lie to you about why it is so high. I confirmed this at another insurance company and have been paying over $200 extra each year.

I found this agency years ago and they have been excellent. Whenever I've needed help, they have…read morebeen very very helpful and always addressed any issues and very quickly. I normally work with Gabby. She is professional, quick, kind and very knowledgeable. I don't plan on switching insurance because there is no reason to. They are excellent and I've never had any issues or problems. I highly highly recommend

dismissive approach when Drop in for quote just after lunch no availability now, left phone number…read moreand they took a copy of registration card never heard back. Called back in spoke with someone and given 750.00 plus a month one car. No accidents fairly clean record although never gave info for drivers licenses. That's double what I currently pay for 2 cars a month with life insurance farmers insurance

I picked Darlene out of the phone book about 10 years ago. I've used Darlene for years, through new…read morehomes, car accidents, and living overseas. Darlene has helped me save money on premiums and even referred me to other insurers when Allstate didn't offer the products I needed. I appreciate her integrity and candid approach.

Using Allstate and agent Darlene Masamori may get your insurance policy cancelled…read more.. We are honeymooners and first-time homeowners who were referred during escrow to Darlene and Jim Masamori's Allstate office for a homeowners' policy. She quoted us and asked for a home inspection, which we worked with the seller to provide. A policy was issued. No problem, right? Read on... Within two weeks of the effective date of the homeowners' policy, Jim Masamori called to inform me that the policy would be cancelled. I asked him why. He responded that a necessary inspection had not been provided. I reminded him that an inspection had been provided, with good results -- and that his office had a copy. He told me that Allstate required a second inspection, this one based on the age of the house, which had not been provided. I told him that he could have had any inspection he wanted, but to insist on it then, when the policy was already in effect and being relied on by us and our lender -- and to blame the property owner for not having provided the inspection when it was never requested -- was irresponsible and placed me in a position of not having insurance should he cancel it. Neither he nor his wife responded to my concern, nor were they apologetic for their own error of not recognizing that Allstate required this particular inspsection. I received a cancellation notice. Once the Masamoris were non-responsive, I objected to the cancellation to their regional manager, as well as to Allstate corporate customer service. While the customer service folks (when they finally got back to me) knew enough at least to apologize, none of them would waive the inspection in order to reinstate the policy. The regional manager told me that they would order the missing inspection, but that it might not be done, and the results reported, prior to a lapse in coverage -- never mind that the missing inspection was the agent's fault. Lesson learned: if you want an insurance agent who knows his/her field, who will take responsibility for his/her errors without blaming the customer, and who will do the right thing by the customer, do not use the Masamoris. Moreover, with all the insurance companies out there, stay away from Allstate -- a company which wants us to feel that we are in "good hands", but whose hands will drop you at the first opportunity.

State Farm may be a well-known insurance company, but it is truly the agent who makes the…read moreexperience exceptional. In my case, Christy Baker has been nothing short of outstanding. She is incredibly knowledgeable, consistently helpful, and genuinely understanding. Christy goes above and beyond to ensure all of my insurance needs are met. She keeps me informed with up-to-date information on my claims and responds to any questions I have in a timely and thorough manner. Whether it's home, auto, or health insurance, there has never been a question she couldn't answer with confidence and clarity. Even when she is out of the office, Christy makes every effort to follow up as soon as possible, which speaks volumes about her dedication and professionalism. Christy is not just any insurance agent--she is truly the best. I feel very fortunate to have her support and guidance.

My review is for Veggy Tchamourlian, she was very professional in answering all my concerns in a…read moretimely and courteous manner. Veggy also gave me the best advice on qualifying for discounts. My home and vehicle are now both insured with State Farm. I am very happy and pleased with Veggy's kind and friendly work ethic. If you are in need of looking for a great partner to cover your insurance needs, Veggy will do everything she can to get those discounts for you, please feel free to contact Veggy at State Farm in the Bay Area (650.359.1203). best regards, Frances

my corporation has had mary brown state farm as an agent since 1994. over the years mary as well…read moreas her staff have been there for us 24/7. following her advice and having yearly reviews of our coverage has saved us money earned us various discounts that state farm offers their clients. i am glad i have her as a local agent for my corporation and would refer her to my family, friends and associates.

Mary was always a great agent and was always helpful with my insurance needs. Her communication…read morewith us was always very informative.

I've been a client of Jaymi's for many years and it is always a pleasure doing business with her…read moreagency. Since I have several different policies with her; I managed to have a "Senior Moment" and electronically made a payment to the wrong account. Amanda (the Angel ) figured out what I did wrong and got it transferred to the correct policy. I know that was a lot of work on her behalf and I want to thank everyone involved. It demonstrates what a fine team Jaymi has at her office ‼

Super awesome insurance agent Best in the business…read more Help my elderly mom that lives local Very well explains everything and makes sure you have a good understanding Resembles what great customer service should look like

If you are lucky enough to live near this AAA location, you are fortunate indeed. I have recently…read moreused them to resolve tricky situations that would have required hours in line at the DMV. Here, I am treated like a rock star. I was so impressed by my recent experiences, that I purchased their home security system. I am confident that I'll receive the same high quality of service. Shoutout to Charles Cortez - he really knows his stuff.

Horrible experience with a rep i am a victim of a crash their customer caused they have done…read morenothing but cause me grief they are the worst possible company to deal woth insurance wise stay clear and pray you never need to be taken care of by and agent named Mario he is the absolute worst and should not have a job there.