Jacky Yip was fantastic to work with! He helped me set up my Home, Auto, and Umbrella insurance all…read moreat once, and the total cost was actually even lower than my AAA Auto Insurance alone--with comparable coverage! Jacky was incredibly patient and flexible with my busy work schedule, and made the whole process easy and stress-free. Highly recommend Jacky to anyone looking for an insurance agent!

Do not work with Allstate! I inherited a property, insured…read morewith Allstate. When I tried to update ownership I was sent for new quotes. Great, no problem, want to make sure everything is correct. I dealt with Rhainne Pierson who gave me sales talk for 15 minutes before revealing that they would not rewrite any policies for California. When I asked why she didn't lead with that information. She told me I should have picked up on her nuances. Then she asked me invasive questions about my dad's death, that their records hold. Very uncomfortable experience!! While I understand, this did not need to be handled this way by Rhianne!

Tony and his team are rock stars! Many insurance brokers are responsive when selling you a policy…read morebut hard to reach when you actually need help. Tony and his team have always been there for me. After 14 years with virtually no claims, Liberty Mutual dropped coverage for my rental properties and later my home. While some brokers wouldn't even return my calls, Tony and his team helped me find solutions. They've also been consistently responsive whenever I've needed policy changes--including multiple adjustments to my umbrella coverage over the years. What really sets Tony apart is his integrity. When an insurer he recommended couldn't cover my home because of its proximity to trees, he gave me the names of other companies to try before pursuing surplus lines coverage--even though it meant taking my business elsewhere. His advice worked. After decades of working with insurance brokers, Tony stands out as someone I trust to put my interests first. I can't recommend him and his team highly enough!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

It takes them weeks to respond to emails, often requiring multiple follow-ups before finally…read moregetting a response. I emailed them on July 25 and finally got a response a month later on August 24. Communication is painfully slow and makes you feel like you're not a priority. On top of that, the rates keep increasing. My premium has gone up approximately 15% every six months, which is ridiculous considering how poor the customer service has been. I understand that insurance rates can change, but consistently increasing premiums while taking weeks to respond to customers is unacceptable. If you're paying more and more, you should at least be able to expect timely and reliable communication. Overall, I'm very disappointed with the customer service and the continued rate increases.

I was considering a home in Pacifica and had a ton of questions for Josh. The home had old…read moreelectrical among other issues and we talked through my options. I also drove by in person and talked to him, his nice mother and staff about other concerns I had about the home and was even able to get some phone numbers on people who may be able to help me if I pull the trigger for the home. Very nice people, I appreciate a family business as I come from one.

Joshua Romano and his family have been awesome agents with my Farmers accounts for years…read more My car was stolen and they were on it. Thank you Josh, Caren Doyle

Tiffany and her team have been amazing. We had another team for the first 25 years that we lived in…read moreSan Francisco but they retired. We were assigned to someone else, but our previous guy highly recommended Tiffany and we switched to her. They are prompt and friendly with every question I send to them. Tiffany herself and I have a call at least once a year to go over our situation and insurance needs and change things, whether up or down, as is appropriate. I don't think you will find anyone better in the Bay Area.

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

I first came to Len last year looking for business Insurance…read more Len took time to learn about me, my business and my unique needs and wants. He actually told me the other insurance offer was a more appropriate offer for us at that time. He also educated me on certain things I should look for or great questions to ask any insurance agent. It was obvious he had my best long term interest as first priority. Guess what? When my insurance was expired, I went to see Len. He is also a really interesting and well-read guy to speak to.

Really gotta say it, DO NOT GO HERE. Been with them for a…read morewhile now, and mostly just because of a referral. We've always paid a decent price, and really have never had an issue. Aside from noticing that they seem to skimp when dealing with tow companies. Like every time we've needed a tow it has been an absolute nightmare, including 4 hour average wait times. But the real reason for my review is the following: we recently added a new car to our policy and it shot up from $250/mo range to $650/mo. Now I was not advised of this until it was too late and my autopay had gone through. And this is because they were all off for like 3 weeks for the holidays. Now first of all, who is going to pay $7500/yr for auto insurance ? Secondly though, how can you not advise a client of this increase ? If you have time to issue the policy, find the time to reply to emails and give a price. And why would we, a family with homeowners, umbrella, and already 3 cars insured, have to pay this much/mo ? No claims, nothing. And the real kicker is that we can't be reimbursed because we don't have evidence of other insurance going back to that time ? Seriously ? They are simply not taking care of their clients. Don't go here. A consolation, Simone ended up helping us out and at least left a decent note on the experience.

I was looking for homeowners insurance for a new house and called this agency. They came up with a…read morereasonable looking quote. When I was hesitant about going ahead, I was told I had 3 days to change my mind, so I went ahead and gave them my credit card. Then they sent me a document to sign. The description of the house was totally incorrect. When I questioned it, I was told not to worry that it would all be worked out after the inspection. I signed the document but as quickly cancelled because I just didn't feel comfortable signing something that wasn't true. When I finally got the refund, they had taken out $100 and refuse to give it back. Not a happy customer.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in San Bruno, we understand the need to help insure what matters most to customers. I'm very passionate about helping others.

I've been a client of Jaymi's for many years and it is always a pleasure doing business with her…read moreagency. Since I have several different policies with her; I managed to have a "Senior Moment" and electronically made a payment to the wrong account. Amanda (the Angel ) figured out what I did wrong and got it transferred to the correct policy. I know that was a lot of work on her behalf and I want to thank everyone involved. It demonstrates what a fine team Jaymi has at her office ‼

Super awesome insurance agent Best in the business…read more Help my elderly mom that lives local Very well explains everything and makes sure you have a good understanding Resembles what great customer service should look like

my corporation has had mary brown state farm as an agent since 1994. over the years mary as well…read moreas her staff have been there for us 24/7. following her advice and having yearly reviews of our coverage has saved us money earned us various discounts that state farm offers their clients. i am glad i have her as a local agent for my corporation and would refer her to my family, friends and associates.

Mary was always a great agent and was always helpful with my insurance needs. Her communication…read morewith us was always very informative.

Sam and Liza has been taking care of all our insurance needs since 2009 and have been completely…read moresatisfied with their service. Both are very knowledgeable and very professional. Highly recommended by my family

Liza and Sam has taken cared of my family the last 4 years. When I had my accident in 2014, they…read morehelped keep my rates as low as possible. Always friendly and helpful!