We've been using Farmers for years with Eric being our agent. Due to Covid, he relocated to…read moreSouthern California with his family at the start of the pandemic and has worked remote since then and therefore met him only once when we first started using this agency. Despite the distance between us, Eric is very responsive via phone or email and he has Assistants in the San Francisco office who can also assist which relocated to the downtown area of San Francisco.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

I am so happy that I switched over to Justin Choy. He and his staff and have been so supportive for…read moremyself and my family. There have been multiple occasions where they have gone over and beyond for us and what they've done for us has made our lives a lot less stressful! Here are a few big examples. My parents were dropped by Allstate ins. company due to the location of where they lived not by what they hadn't done. Justin and his staff worked to find a good policy that would cover what my parents needed! On another occasion I was parking my parking my car and as I pulled into the parking spot the person in the car in the next spot opened his door and damaged my car. I called Justin's office the following day for support and ask what I needed to do next. Tony took the time to open a case with AAA (the other person's ins. because they wanted to go through ins.) and got an adjuster set up for me as well. This made things really easy for me. Things took a weird turn and Tony was there every step to support me and he even reached out to AAA to help me deal with a staff issue on their part. Tony made sure I was taken care of and gave me advice and always followed through and followed up when I had questions and concerns about this process. For this examples and others this is why when any of my friends and family ask about ins. I always suggest Justin Choy's office. We've had nothing but positive experiences with them all!

Horrible service. I had been 30 years with Farmers, and before this, my parents had a great…read morerelationship with Farmers. This year, I got a letter saying that my home insurance was cancelled. I hadn't even made a claim in over 30 years, and this is how I was treated. I was on autopay and for some reason, they quit this service so my account was behind. They were so out of touch with their loyal customer, they didn't know my phone number and tried to call a bad number to let me know. Now I am receiving collections notices as they attacked my credit for two months of billing. I tried talking to them and they said, "They are very sorry I feel this way..." Totally sad service. Stay away, far, far away.

Fantastic people, service, and knowledge. I was shopping for home and auto insurance and they very…read moreefficiently gathered the information I needed, and helped me figure out the best option. Really went above and beyond to explain some of the intricacies of insurance in San Francisco, clearly super knowledgeable, and gave me a better explanation of my options than any other broker or insurance company I spoke to. Whenever I need insurance will be coming back.

We are so lucky that a relative introduced us to Carleen at Wang Insurance. Carleen is wonderful to…read morework with! Professional, responsive, and a problem solver. We had a property that was a challenge to find insurance for and she was able to find some for us. A big thank you to Carleen and The Wang Group!

Bao Mei Tan also known as Bonnie was super helpful and professional. She was able to assist me with…read morethe many questions I had regarding my renters insurance. Trust me, I had a lot. Very detailed to the whole process and asked all the questions to get me the best possible rate. Bonnie was very patient and nice. Also Bonnie is extremely responsive when you have any questions outside of business hours. Excellent customer services!! Totally recommended.

Dealing with insurance companies can be a pain, but Bonnie made me think otherwise. I recently…read moreswitched over to farmers since she was able to give me a cheaper premium than mercury. She was very helpful and gave me multiple quotes so I can choose the right one for me. I'm not very familiar with insurance lingo, so I had a lot of questions! She was able to explain each one and making sure I understood. Bonnie has great customer service! I've contacted her multiple times during nonbusiness hours with tons of questions and she would respond! So If you're looking for an insurance agent, she's the go to! Definitely recommend her to my family &friends.

Came in there to get notary services. They've been in business for at least four decades. A little…read morechaotic in the office but very professional work.

Very, VERY short staffed and now no good! Been using them for countless years and had very good…read moreservice from Janet and her help but, things have GREATLY gone down hill. I get no help and no calls back!! I end up needing to do everything myself! I get notices from DMV and tell Janet and she says she'll call the insurance Co and it ends up being that Janet got busy or she never got things sorted out w/the insurance co!?!? Almost 1.5 yrs now and I'm still having tons of problems getting things sorted out! Very, very frustrating and sad to see a small family business go out like this! I honestly feel now I'm wasting my time!!!

Parents & myself have been using Sam & Associates for over 30 years for our home & auto insurance…read moreneeds. Rates are reasonable, website serves & meets our online needs, communication two way meets our needs. What more can I say.

Been over 30+ years and never had a claim until now. We have a hot water leak in our kitchen so we…read morecalled our insurance company Allstate. They tell us to call a leak detector to pin point the leak which we did. The leak detector person said that we need to remove the cabinets so we did. we got quotes, of the repairs, and also got quotes from a general construction. Now Allstate doesn't want to pay for it. We are still going back and forth with the adjuster and all he says to get quotes. Then we finally get a quote and now he keeps trying to deny the quote. Whenever we try to contact our agent YUMI HYOMOTO SAM she's never there she never calls us back she never does anything to help us!!! this is so disappointing. We will contact our lawyer now. They always tell us contact a general contractor and break down the cost of demo , new tiles, new hardwood floor, cabinets, etc. but when they see it they say NO NO NO what kind of BS are they trying to pull. I guess our deluxe home insurance policy is just a scam.

I picked Darlene out of the phone book about 10 years ago. I've used Darlene for years, through new…read morehomes, car accidents, and living overseas. Darlene has helped me save money on premiums and even referred me to other insurers when Allstate didn't offer the products I needed. I appreciate her integrity and candid approach.

Using Allstate and agent Darlene Masamori may get your insurance policy cancelled…read more.. We are honeymooners and first-time homeowners who were referred during escrow to Darlene and Jim Masamori's Allstate office for a homeowners' policy. She quoted us and asked for a home inspection, which we worked with the seller to provide. A policy was issued. No problem, right? Read on... Within two weeks of the effective date of the homeowners' policy, Jim Masamori called to inform me that the policy would be cancelled. I asked him why. He responded that a necessary inspection had not been provided. I reminded him that an inspection had been provided, with good results -- and that his office had a copy. He told me that Allstate required a second inspection, this one based on the age of the house, which had not been provided. I told him that he could have had any inspection he wanted, but to insist on it then, when the policy was already in effect and being relied on by us and our lender -- and to blame the property owner for not having provided the inspection when it was never requested -- was irresponsible and placed me in a position of not having insurance should he cancel it. Neither he nor his wife responded to my concern, nor were they apologetic for their own error of not recognizing that Allstate required this particular inspsection. I received a cancellation notice. Once the Masamoris were non-responsive, I objected to the cancellation to their regional manager, as well as to Allstate corporate customer service. While the customer service folks (when they finally got back to me) knew enough at least to apologize, none of them would waive the inspection in order to reinstate the policy. The regional manager told me that they would order the missing inspection, but that it might not be done, and the results reported, prior to a lapse in coverage -- never mind that the missing inspection was the agent's fault. Lesson learned: if you want an insurance agent who knows his/her field, who will take responsibility for his/her errors without blaming the customer, and who will do the right thing by the customer, do not use the Masamoris. Moreover, with all the insurance companies out there, stay away from Allstate -- a company which wants us to feel that we are in "good hands", but whose hands will drop you at the first opportunity.

Lyman was very friendly and professional in advising me on car insurance, there are many options in…read morethe city, why choose Lyman? He will answer your questions immediately and then take good care of you. Here's why.

Lyman is a recent addition to the family of Farmer's Insurance. He will run that extra mile for…read moreyou and will do anything possible to give you that great customer experience. His recent license as a Notary Republic will offer an overall complete package to assist you in all facets of the insurance business. So, the next time you need legal documents notarized, have any insurance questions/inquiries, claims assistance, look no further.

Long term client with JLIS, really reliable and professional, handle my policies efficientlyread more

I spoke with the agent on the phone, I believe his name was Clifton, and told him that I would not…read morerenew my policy because I was not satisfied with the service. He did not tell me that I needed to take any additional steps for the cancellation, so I understood that I had completed everything necessary. After that, I received the email, what I found particularly disappointing was the tone of the email. I felt that I was being unnecessarily pressured to sign a release form, and the wording of the email made it sound as though I was causing difficulties for them. It came across as if I were the problem, when I was simply following through on my decision not to renew the policy. I believe the agency should review how its staff communicate with customers and ensure that they have the proper knowledge and training. The agent I spoke with on the phone was not professional and seemed inexperienced, and the email I received felt dismissive. My overall experience with the agency, including a previous situation which was unable to assist me with my request or provide a solution, has been disappointing. That is the reason I chose not to continue with this agency. I was not satisfied with the communication, professionalism, or customer service I experienced. At this point, I do not wish to receive any further calls or emails. Please respect my request and do not contact me again.

My family and I have been loyal customers of the W.Portal office for over 47+ years. My parents…read morewere first insuring our South City home and vehicles. Once my wife and bought r first home and vehicles there was no hesitation continuing that Allstate cycle for us. Everybody at the W Portal office have always been very helpful and super friendly ( Joel and Winky). Loyal Allstate customer for life! Sincerely, Wil

This business has been spamming me with phone calls nonstop for about a week now and never leaving…read morea message. Every number I block, they just call from a different one, but it's always the same name on the caller ID. Either someone is spoofing their number or they can't take a hint.