Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

On march 18th i went to AAA to renew my membership and Registration I realized that…read more I accidentally lock my keys in my car. I Ask at the front desk if they can call and they said to tell the person at the counter, So as I paid I requested help and was told they don't do that , being a handicapped Veteran blind in my left eye and an amputee.. I walk back to the front welcome Desk.. I ask "can I Please ?? have the number to roadside assistance ..the associate than said. " DON'T YOU HAVE A PHONE!!!"?.. as I felt defeated I went outside into the heat. Knowing my meds were lock in my car. I. Used my phone to take a photo and expand it to get the number. If you want to feel helpless AAA will make you feel hopeless and a bother.. as A Veteran and disabled. How hard would it have been to Call for me or just write the number down on a piece of paper ? I Sat outside in the hot sun. Feeling defeated Knowing I couldn't go back inside after being treated in such a way..

I really like this location a lot. The service is fast, friendly and efficient and the employees…read moreare very helpful. I frequently go here for DMV Services. The speed with which you can get things done makes the membership fee worth it in time saved alone. All that said, in reference to Michael H.'s review, I would strongly recommend against getting insurance with AAA. My father went through something similar getting insurance with AAA. He signed up with them and paid for the insurance and when he got into an accident, he was told that he wasn't covered for whatever happened. ‍ I would further recommend that when you get car insurance, go to an agency where you have a face and a name to deal with should you have any problems. Also ask for a copy of the coverage that you just signed up for to be printed for you. Car Insurance is one time when you DON'T PHONE IT IN.

Bad customer service, specially the staffs. They don't listen with particular information.read more

I've been a client of Farmer's and Patrick's for many years, he and his staff have always been…read moreprofessional, friendly and responsive. Highly recommended!

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

You're traveling in six weeks. DMV says Handicap placard renewal notices are sent out at the…read morebeginning of June And it takes 2-4 weeks to deliver. Will the placard make to your home in time for you to bring it with you? You can see the concern. We made an appointment online. Arrived ten minutes early, greeted and placednin que. At the DMV Desk, CSAA Representative "Min" handled our process quickly. We were in and out of the office quick! Very efficient. Applaud to CSAA Lakeshore handling our dilemma. Five stars!

Didn't expect it would be easier to just go here than calling AAA customer care. They printed out…read moresome paperwork i didn't have to pay...Great service -- fast and friendly, plenty of parking, get any service done quickly. Lotsa helpful and nice people working here

Former client. shocking lack of professionalism. Missed deadlines, zero followup. 4,5,10 emails…read moreor calls to conduct basic simple business. Take your business elsewhere.

If I could rate this agent with negative 10 stars I would. Cristina and her team are very…read more unprofessional and incompetent. My emails and calls were unanswered. My home insurance and umbrella policy were canceled and I wasn't informed. Please use another agent unless you want to risk losing it all.

A mistake to transfer to Allstate. You are not in good hands and they leave you hanging even if the…read moreaccident was not my fault. I got email from DMV that my wrecked car is still operable, but actually total. They billed me $165 for my new car, but should have a credit on the wrecked car that have been applied to the new car. They were very nice when i 1st joined, but thereafter, they showed their rudeness. I will file a complaint to the auto insurance business that the DMV have recommended about them... Their motto - You're in good hands is a joke.. Update: GO TO - INSURANCE.CA.GOV to file a complaint on this site. Beware of paying your insurance in full. If your car got wrecked by the other party n after 30 days your car is considered totaled this site will not reimburse you or they do not communicate with the claims. Allstate is just a franchise like McDonald's...

Called in to cancel my insurance plan his receptionist answered the phone rudely like I was the one…read morewho was bothering her at 10am. Said I wanted to cancel my plan since statefarm had better pricing , she told me that there would be a fee to cancel and that they also needed it in writing. I'm like ok, I'll email you over she NO, I'll have john call you. 5 hours later I get a miss call from john who very much sounds like a damn d-bag asking me to call him back. I did no answer. Left a msg. No call back. Finally I got and email saying that the monthly payment would be 52 bucks a month for renters insurance.....I didn't sign up for that amount it was suppose to only be 27 bucks a Month. Why are they charging more then before? No one can tell me. So I called the 800 number and was able to cancel the policy!! Thank goodness... I will NEVER DO BUSINESS WITH ALLSTATE again!!!

I have been Joy's client for almost a decade. Joy and her staff are very prompt to any of my…read moreinsurance policy inquiries. Her team always help me find the best policy that fits my need from all the potential products. I am very satisfied about their services. I like their passion, energy, and deep knowledge in their profession. Therefore, I highly recommend Joy's team! 近十年来，我一直是 Joy 的客户。 Joy 和她的员工对我的任何保单查询都非常及时。她的团队总是帮助我从各种可能性中找到适合我情况的最佳保险策略。我对她们的服务非常满意。我喜欢她们的热情，活力，和深入的专业知识。因此，我强烈推荐Joy的团队！

I can't believe I never wrote a review on our Insurance agent who's been w/us for almost a 2…read moredecades ever since when her office along w/then Emily. Presently Joy Cai w/assistant Grace have been responsive to any of my needs & questions answered promptly. We recently file a claim w/James Ward & they took the patience to make sure everything was covered. No one legitamate buys insurance thinking of using it but when it's needed, u r glad it's there. State Farm & Allstate r no long taking new policies which describes the the status of their institution. I'm glad I stuck w/Farmers when they're most needed b/c we each have our backs. Thanks to Joy, Grace & Jamesi

Had to get quick insurance for my project car, and Tania was very helpful! She had me in and out of…read morethe building within the hour and had no issues what so ever getting the proper insurance coverage I needed. Aside from her great hospitality, her work ethic holds a very professional demeanor. Recommend anyone in need to stop by if near the area. Thank you Tania!

They always seem to be on break, both times I went there, the place wasn't open even though it…read moreshould be (as stated on the website). I called customer service but they dropped my call. You should update your hours or post a note in the front to let people know.