Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

dismissive approach when Drop in for quote just after lunch no availability now, left phone number…read moreand they took a copy of registration card never heard back. Called back in spoke with someone and given 750.00 plus a month one car. No accidents fairly clean record although never gave info for drivers licenses. That's double what I currently pay for 2 cars a month with life insurance farmers insurance

I found this agency years ago and they have been excellent. Whenever I've needed help, they have…read morebeen very very helpful and always addressed any issues and very quickly. I normally work with Gabby. She is professional, quick, kind and very knowledgeable. I don't plan on switching insurance because there is no reason to. They are excellent and I've never had any issues or problems. I highly highly recommend

I just recently purchased my and my husbands car insurance with elaine. I used to had another agent…read morebut all he does is ask me to make payment and never walked me through what i had. Elaine was very knowledgeable and patient explain8ng to me. I live 8n union city and she even drove to my place since she knew i am pregant and about to deliver. She was awsome. Strongly recommend to people. Infact i had introduced many of my friends to her already.

I don't usually write reviews, but Elaine's customer service deserves my first yelp review…read more - Prompt Service and follow up. -Caring for What I really need -Extremely patient, spends a lot of time helping and educating me on insurance.

Farmers Insurance, I would definitely recommend. This woman, However, definitely not.I have had…read morenothing but problems with her since she has switched to being my representative for the last several years.I have been desperately trying to get rid of her as my representative now and I cannot say enough bad things about her. She is impossible to get a hold of, (unless you owe farmers $ of course) I just get this distinct feeling that I as a customer am not valued or respected by her at all. If I hadn't had such excellent years of service with farmers prior to her, I would have dropped this policy like a bad habit, a long time ago. I wanted to make my review no stars, but they won't allow me to do it. So I regrettably HAD to make this one star.

Guadalupe is a friendly and very knowledgeable in insurance. She gave me homeowners insurance and…read moreauto insurance. She is very knowledge in the details of commercial insurance for the San Francisco Bay Area. We know she has our best interest when giving us the right insurance.

Wow, almost a YEAR has past since I first asked to be removed from the policy and some how my name…read moreis still associated with it. Holy hell.

Ana, has been helping me with my insurance needs for several years. She is always able to find me…read morethe right products at the right prices. She has been a pleasure to work with and I look forward to using her services in the future.

Nicholas helped our car insurances since 2007. I also…read morerequested him to help setting up my company's insurance. Very knowledge and quick response for all my questions, will recommend him to all my friends.

Have been with Nicholas and Alton since the beginning of the business and I really do appreciate…read morethe prompt responses to all my questions, quick execution of requests, and availability to my phone calls even though I'm now 400 miles away from their office! I came from Allstate (and AAA before that) and I have to give them a great big thumbs up for sticking by me. Keep up the good work!

Great customer service from these gals.....fast response and definitely worth looking into for you…read morecar insurance needs !

I wanted a second opinion on my current coverage. Lena Wong appeared with high ratings, so I…read morecontacted her first and it was time well invested since I did not need to contact anyone else. I came away with the sense that she genuinely cares about her customers' success. Thank you for taking your time with my questions, your candidness and honesty. She exposed a gap in my coverage and increased my awareness when interpreting my coverages and offered direction. Thank you Lena (and, go Eagles!...Washington Eagles!...it is forever Wash!) -Matthew

This insurance company used to be Eastwood Insurance with the funny indepently made commercials…read moreyou'd see time to time. I have been insuring my cars with them for almost 7 years. I recently bought a used car for personal use. Did not want to spend up the arse to insure it. I was in a rush so I went online to Esurance just to get the it out the way. They were trying to charge me insanely high. Thank god I called Jean from Titan insurance who has been working with me since I first called this place back in the early 2000s. She got me a monthly price that was HALF as much as what Esurance was asking for! I was so relieved!!! Jean is their number 1 agent, she is also very pleasant to deal with! We got through all the paperwork in less than 10 minutes! Thank you Jean Lin! Thank you Titan Insurance!

I love this place! My family has been going to this particular establishment for as long as I can…read moreremember. It used to be Eastwood and they have seen me through cars and fender benders! Trust, I would not go to any other person than JEAN, she is the best! She has the best customer service, and is willing and patience to answer any questions you may have. I highly recommend going here if you are shopping around for car insurance!

Dennis really knows his stuff. After 26 years in insurance, you can tell he has a ton of experience…read moreand genuinely cares about helping people understand their coverage. His communication was great, he answered all my questions, and explained everything in a way that actually made sense instead of making it overly complicated. Super professional, easy to work with, and very knowledgeable. Definitely recommend reaching out to him if you're looking for an insurance agent in California.

As an insurance agent, Dennis Biscocho is the worst agent we have allowed to work with our…read moredecades-old business. He is by far the most dishonest vendor we have ever had. AVOID falling for his begging tactics to get your business, as you, too, will regret the massive losses that he will bring upon your business. To say we regret having had him as our insurance agent is an understatement.

They've changed things up this year. You'll have to check in with the front desk before getting…read moreseated instead of standing in line. This way is more organized. There are three rows of seats, can seat for more than 20 people. Cory was super nice and had good customer service. Had a good and short conversation with him when he was helping me.

Rudest triage person (middle-aged white woman wearing glasses - don't know her name) at the…read moreentrance. I walked in looking to do my international drivers permit. She asked "what's your name?" I said "Roseanne, it's R-O-S" and she cuts me off and goes "I KNOW HOW TO SPELL YOUR NAME" Then she goes "did you bring the printed application form?" I said "oh no, sorry I didn't know i had to bring it." She goes "it's ok we have it but you only need to say YES or NO. So is it a YES or NO?" with a tone. I was stumped and said "No..." she goes, "did you bring 2 passport photos?" I said "no, I talked to someone via email and they said you guys offer passport photo services" and she goes "YOU ONLY NEED TO SAY YES OR NO". I blinked at her, confused, because I obviously said & meant no. Then she goes "So is it YES OR NO". I said "NO obviously, and you understand English, you don't need to be so rude" and grabbed the paper and walked away. I felt like complaining to her supervisor but didn't have the energy after a long work day. Hence, this review. p/s: she was extremely nice to the person before me, so I don't know if she is just picking/choosing who she's being rude to. Which made me feel singled out as a person. Ridiculous.