Jacky Yip was fantastic to work with! He helped me set up my Home, Auto, and Umbrella insurance all…read moreat once, and the total cost was actually even lower than my AAA Auto Insurance alone--with comparable coverage! Jacky was incredibly patient and flexible with my busy work schedule, and made the whole process easy and stress-free. Highly recommend Jacky to anyone looking for an insurance agent!

Do not work with Allstate! I inherited a property, insured…read morewith Allstate. When I tried to update ownership I was sent for new quotes. Great, no problem, want to make sure everything is correct. I dealt with Rhainne Pierson who gave me sales talk for 15 minutes before revealing that they would not rewrite any policies for California. When I asked why she didn't lead with that information. She told me I should have picked up on her nuances. Then she asked me invasive questions about my dad's death, that their records hold. Very uncomfortable experience!! While I understand, this did not need to be handled this way by Rhianne!

I found this agency years ago and they have been excellent. Whenever I've needed help, they have…read morebeen very very helpful and always addressed any issues and very quickly. I normally work with Gabby. She is professional, quick, kind and very knowledgeable. I don't plan on switching insurance because there is no reason to. They are excellent and I've never had any issues or problems. I highly highly recommend

dismissive approach when Drop in for quote just after lunch no availability now, left phone number…read moreand they took a copy of registration card never heard back. Called back in spoke with someone and given 750.00 plus a month one car. No accidents fairly clean record although never gave info for drivers licenses. That's double what I currently pay for 2 cars a month with life insurance farmers insurance

I have follow this agent (jennifer) for long time. She is professional and can over bit any other…read moreprice out there. I highly recommend this agent to my friends.. good service and trusted. . Keep up the good work..

Great customer service from these gals.....fast response and definitely worth looking into for you…read morecar insurance needs !

The staff here is always so professional and helpful. They take the time to answer all my questions…read moreand get me the best deal im looking for. Their process is fast and easy. Thank you Nathan and Magdalena

This is the Sh**test place ever. People that work here don't really care at all about the people…read morethey are supposed to help. This location is always closed when it show open and when they open the service they provide is not even the bare minimum.

Nathan reviewed my Auto coverages and pointed out one major issue in my policy "I was…read moreunderinsured".. he helped me understand the importance of coverages and the possible liability exposure I had at risk. Let's just say.. after sitting and talking with Nathan (for an hour) not only was he able to get $15 more per month out of me.. I left knowing that I was properly insured! Oh and with an Umbrella policy of $1 million! Thanks Nathan!

Honest &trustworthy insurance agent! He gave me a good policy with excellent coverage and a…read morecompetitive premium.

My mom and I dropped all of our policies with Lauro Gutierrez earlier this year because of his…read moreterrible customer service. My mom had her house and car insured with Lauro Gutierrez for over 25 years. After my father passed away suddenly last year, Lauro RAISED my mother's car insurance rate by $15.79. He didn't tell her when she was in his office paying the bill, but instead sent a notice in the mail weeks later which she unfortunately missed. My parents had been loyal customers for nearly three decades, visiting Lauro Gutierrez twice a year to pay for their policies. The least he could have done was call a grieving widow on the phone or knock on my mom's door (she lives literally two blocks from his office). Instead, he canceled my mom's policy over $15.79 and left her without auto insurance. My mom only found out she didn't have insurance when she got into a minor fender-bender. All Lauro would say is that there was nothing he could do because he "didn't make the rules." Even worse, his office sent my late father a birthday card a few months later. Lauro Gutierrez's office was quick to raise my mom's insurance rates after my dad died, but couldn't even be bothered to remove my father from their marketing list. After reviewing comparable policies from other major companies, I discovered we'd basically been overpaying for our coverage for years. We switched to a different insurer and have been very happy. That extra money we were paying Lauro Gutierrez definitely wasn't going toward customer service.

ABSOLUTELY THE WORST SERVICE EVER! They never were able to activate a policy for me. I called to…read morehave them cancel it after two weeks of not receiving an ID card or the "paperwork" in the mail I needed to fill out. When I called to hear back what was being done to cancel my policy, Liza, "kindly" HUNG UP on me. DO NOT GO HERE.

I have had the pleasure of being insured with this team for more then 5 years, primarily for auto,…read morebut also now life insurance. If I have a question about anything auto related I call and ask and they cover all my needs. Questions that I ask for auto: -Cracked windshield from a big rig? -If I get a new or used car/suv what would be my difference in auto insurance be? -If I modify the stereo system is that covered? -If I upgrade rims? -how much is a good driver discount? -what is covered? Questions I ask for life insurance: -how much monthly? -what does it cover? I have been covered by this team with 4 different vehicles 96- ford escort (fix or repair daily) don't buy this car 97- Acura CL 2.2 (drive it like you stole it) more then 200k miles 1 accident, and windshield replacements all covered. Multiple reiterations for modified car audio covered, door dings not covered park far away 2008- Inifiniti FX35 family car 2011- Dodge Challenger SRT8 windshield cracks covered If I have issues or need answers I call in and ask, I always get a response back quickly Auto Insurance ***** its covered Price $$-$$$ depends on full or partial Service ***** always helpful

All state insurance, in general, is taking their sweet time taking care of our car accident, which…read morehappened September 2025. It's August 2026, still no finalized payment on our case. If you'd like to wait almost a year for payment, go with All State. Otherwise, try another insurance service corporation.

I just bought a house and through the process -- which is pretty crazy -- Lien was fantastic to…read morework with, patient, and just great. Specifically she brought things to my attention that I had not considered, which was hugely helpful when things are chaotic and you have 1 million balls in the air. I highly recommend her to anyone and specifically if you are about to buy a house.

Last month, I made a spontaneous decision to buy a new car. Lien and I were in the process of…read morefinalizing certain Farmers insurance policies at the time. I realized that if I bought a car that day, I wouldn't be able to drive it off the lot because it wasn't insured. I took the long shot and called Lien from a cable car, mid-afternoon on a Friday, on my way to a dealership where the car I was considering was parked. Lien picked up my call right away, and when I asked whether she could insure the car I was on my way to test drive, she said yes and asked me for the VIN. While I was at the dealership, she insured the vehicle and emailed me the proof of insurance, so I could forward it to the salesperson working with me. He printed it out, and I put it in my new car and drove off the lot. Lien was thorough and responsive in setting up all the insurance policies she is handling for me. I love working with her and knowing that someone who genuinely cares about my coverage is taking care of it.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

It takes them weeks to respond to emails, often requiring multiple follow-ups before finally…read moregetting a response. I emailed them on July 25 and finally got a response a month later on August 24. Communication is painfully slow and makes you feel like you're not a priority. On top of that, the rates keep increasing. My premium has gone up approximately 15% every six months, which is ridiculous considering how poor the customer service has been. I understand that insurance rates can change, but consistently increasing premiums while taking weeks to respond to customers is unacceptable. If you're paying more and more, you should at least be able to expect timely and reliable communication. Overall, I'm very disappointed with the customer service and the continued rate increases.

Thank you Becky S. For the OUTSTANDING Service!!! You have excellent customer skills and a true…read morepeople person!!! This is a great place to go for insurance payments ETC... Thank you!!!

Went in to complete multiple notaries. $5 off each if you are an AAA member. Check in was easy when…read moreyou have an appt, but they were also taking walk ins. Great experience.