Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Bad communication and not enough staff. They forgot to contact us and remind about the swallow…read morecombs, so problems kept happening. This is real, not made up. They keep getting chances but keep disappointing. Staff skills are uneven. Long-term customers are very unhappy -- please fix this or offer other options.

On march 18th i went to AAA to renew my membership and Registration I realized that…read more I accidentally lock my keys in my car. I Ask at the front desk if they can call and they said to tell the person at the counter, So as I paid I requested help and was told they don't do that , being a handicapped Veteran blind in my left eye and an amputee.. I walk back to the front welcome Desk.. I ask "can I Please ?? have the number to roadside assistance ..the associate than said. " DON'T YOU HAVE A PHONE!!!"?.. as I felt defeated I went outside into the heat. Knowing my meds were lock in my car. I. Used my phone to take a photo and expand it to get the number. If you want to feel helpless AAA will make you feel hopeless and a bother.. as A Veteran and disabled. How hard would it have been to Call for me or just write the number down on a piece of paper ? I Sat outside in the hot sun. Feeling defeated Knowing I couldn't go back inside after being treated in such a way..

I really like this location a lot. The service is fast, friendly and efficient and the employees…read moreare very helpful. I frequently go here for DMV Services. The speed with which you can get things done makes the membership fee worth it in time saved alone. All that said, in reference to Michael H.'s review, I would strongly recommend against getting insurance with AAA. My father went through something similar getting insurance with AAA. He signed up with them and paid for the insurance and when he got into an accident, he was told that he wasn't covered for whatever happened. ‍ I would further recommend that when you get car insurance, go to an agency where you have a face and a name to deal with should you have any problems. Also ask for a copy of the coverage that you just signed up for to be printed for you. Car Insurance is one time when you DON'T PHONE IT IN.

Great customer service from these gals.....fast response and definitely worth looking into for you…read morecar insurance needs !

I wanted a second opinion on my current coverage. Lena Wong appeared with high ratings, so I…read morecontacted her first and it was time well invested since I did not need to contact anyone else. I came away with the sense that she genuinely cares about her customers' success. Thank you for taking your time with my questions, your candidness and honesty. She exposed a gap in my coverage and increased my awareness when interpreting my coverages and offered direction. Thank you Lena (and, go Eagles!...Washington Eagles!...it is forever Wash!) -Matthew

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

dismissive approach when Drop in for quote just after lunch no availability now, left phone number…read moreand they took a copy of registration card never heard back. Called back in spoke with someone and given 750.00 plus a month one car. No accidents fairly clean record although never gave info for drivers licenses. That's double what I currently pay for 2 cars a month with life insurance farmers insurance

I found this agency years ago and they have been excellent. Whenever I've needed help, they have…read morebeen very very helpful and always addressed any issues and very quickly. I normally work with Gabby. She is professional, quick, kind and very knowledgeable. I don't plan on switching insurance because there is no reason to. They are excellent and I've never had any issues or problems. I highly highly recommend

I have relied on Dion not only for my family's health insurance needs but have also referred…read moreseveral friends and relatives to her services without issue in the past. However, recently it has become increasingly difficult to receive a return call from her or her office. I nearly missed the deadline to change my Medicare plan because, according to Dion, she had been busy. While I understand that business demands can increase, I expressed to her that this explanation was not professional. If she was unavailable, I should have been informed by her or her staff so that I could have sought assistance elsewhere. Keeping clients waiting until the last minute--especially when I had only one day remaining to enroll--is unacceptable. I had left messages months in advance and made multiple attempts to follow up with both her and her office. I have also heard similar concerns from relatives I referred. Business growth is certainly positive, but it should not come at the expense of client service and communication.

I was upset at the delay involved and it turns out that is the fault of CIGNA, when I heard from…read moreDion we changed to another ins co., the process wasn't easy complicated by I had 2 choices which were offered and I clicked on the wrong one setting Dion into action again, poor gal really had to work on my application as well as last minute problems with other clients! she got things corrected and I'm insured. Happy now!

I just bought a house and through the process -- which is pretty crazy -- Lien was fantastic to…read morework with, patient, and just great. Specifically she brought things to my attention that I had not considered, which was hugely helpful when things are chaotic and you have 1 million balls in the air. I highly recommend her to anyone and specifically if you are about to buy a house.

Last month, I made a spontaneous decision to buy a new car. Lien and I were in the process of…read morefinalizing certain Farmers insurance policies at the time. I realized that if I bought a car that day, I wouldn't be able to drive it off the lot because it wasn't insured. I took the long shot and called Lien from a cable car, mid-afternoon on a Friday, on my way to a dealership where the car I was considering was parked. Lien picked up my call right away, and when I asked whether she could insure the car I was on my way to test drive, she said yes and asked me for the VIN. While I was at the dealership, she insured the vehicle and emailed me the proof of insurance, so I could forward it to the salesperson working with me. He printed it out, and I put it in my new car and drove off the lot. Lien was thorough and responsive in setting up all the insurance policies she is handling for me. I love working with her and knowing that someone who genuinely cares about my coverage is taking care of it.

The insurance team at Limitless are responsive, professional, and experts in the areas in which…read morethey cover. Eugene worked with me to find the best coverage/pricing for my business and home needs. In both cases, Eugene guided me every step of the way and shopped around to get the most competitive pricing for my needs. Limitless Insurance is a trustworthy company that I would come back to again and again and wouldn't hesitate to recommend them to anyone seeking insurance.

I have been a client with Limitless for about 12 months now. After going thru 4 agencies over a 2…read moreyear span, it is nice to finally find a company that cares about their clients and delivers value at the same time. Their hands on personalized approach and extensive experience really stood out as I got to know them. Thanks for taking care of us Gary and Eugene!

My mom and I dropped all of our policies with Lauro Gutierrez earlier this year because of his…read moreterrible customer service. My mom had her house and car insured with Lauro Gutierrez for over 25 years. After my father passed away suddenly last year, Lauro RAISED my mother's car insurance rate by $15.79. He didn't tell her when she was in his office paying the bill, but instead sent a notice in the mail weeks later which she unfortunately missed. My parents had been loyal customers for nearly three decades, visiting Lauro Gutierrez twice a year to pay for their policies. The least he could have done was call a grieving widow on the phone or knock on my mom's door (she lives literally two blocks from his office). Instead, he canceled my mom's policy over $15.79 and left her without auto insurance. My mom only found out she didn't have insurance when she got into a minor fender-bender. All Lauro would say is that there was nothing he could do because he "didn't make the rules." Even worse, his office sent my late father a birthday card a few months later. Lauro Gutierrez's office was quick to raise my mom's insurance rates after my dad died, but couldn't even be bothered to remove my father from their marketing list. After reviewing comparable policies from other major companies, I discovered we'd basically been overpaying for our coverage for years. We switched to a different insurer and have been very happy. That extra money we were paying Lauro Gutierrez definitely wasn't going toward customer service.

ABSOLUTELY THE WORST SERVICE EVER! They never were able to activate a policy for me. I called to…read morehave them cancel it after two weeks of not receiving an ID card or the "paperwork" in the mail I needed to fill out. When I called to hear back what was being done to cancel my policy, Liza, "kindly" HUNG UP on me. DO NOT GO HERE.

This is the Sh**test place ever. People that work here don't really care at all about the people…read morethey are supposed to help. This location is always closed when it show open and when they open the service they provide is not even the bare minimum.

Sandra C is awesome and gave me all the information I needed to make a great decision for my auto…read moreinsurance